Job Details
Level
Management
Job Location
Corporate Texas - Katy, TX
Job Category
Management
Description
JOB SUMMARY
The Director of Risk Management leads the development, implementation, and oversight of risk management strategies for a diversified portfolio of multi-family real estate assets. This role is responsible for identifying, assessing, mitigating, and monitoring risks that could impact property operations, financial performance, tenant safety, and regulatory compliance. Manages communication with insurance companies regarding pending claims, ensures all renewals are up-to-date, coordinates property inspections and analyzes lawsuits. Provides training to all team members (onsite, regionals and regional vice presidents) on the company's risk management policies and procedures.
REPORTS TO: President of Operations
SUPERVISES: Risk Manager
Risk Management Strategy
Develop and implement a comprehensive risk management framework aligned with company goals and regulatory requirements.
Identify operational, legal, financial, environmental, and reputational risks across the real estate portfolio.
Lead regular risk assessments and gap analyses across asset types and business units.
Develop, streamline, and implement corporate risk management policies, processes, and procedures.
Property & Tenant Risk Oversight
Analyze and mitigate risks related to tenant operations, leasing, site security, property conditions, and third-party vendors.
Oversee claims management process for property damage, liability, and tenant incidents.
Support property and asset managers in managing site-specific risks and emergency protocols.
Schedule site inspections with adjusters and insurance providers and ensure onsite and corporate teams have the right documentation required for inspection.
Responsible for documentation and endorsement of Lender's Requirements and Insurance Requirements for Acquisitions and Property Management operations.
Assist with onsite training and property inspections, due diligence, vendor paperwork, and audits.
EXPERIENCE
The ideal candidate brings deep knowledge of real estate risk exposures, insurance program management, and enterprise risk frameworks, along with strong cross-functional leadership and analytical skills.
10+ years of progressive experience in risk management, insurance, or compliance.
A minimum of 5 years' experience in a leadership role within real estate or property management.
Strong knowledge of insurance markets, real estate and employment law, tenant risk, and property operations.
Qualifications
REQUIRED EDUCATION AND TRAINING
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of risk, insurance, and liability principles and concepts.
Knowledge of applicable regulatory and legal obligations, rules and regulations, industry standards, and practices
Excellent interpersonal and relationship-management skills to establish, cultivate, and maintain productive relationships with brokers, institutional and equity partners, owners, lenders, and the variety of potential clients with whom the company does business.
Strong organizational, time-management, and project management skills to effectively track, report, and manage multiple projects and priorities where meeting deadlines is critical.
Demonstrated ability in written and oral communication skills to read, write, and communicate with impact and persuasively.
Ability to gather and analyze market information to identify trends, anticipate the impact on the portfolio, individual properties, and new business development strategies, and formulate appropriate action plans.
Working knowledge of the multifamily housing industry, preferably in third-party management, with solid understanding of market factors and their relative impact on property operations.
General understanding of the real estate industry, in particular multi-family housing, and third-party management, to relate financial and operating analyses to practical business solutions and process improvements.
Must be proficient in Word and Excel.
Excellent analytical and critical thinking skills.
Strong negotiation skills with insurers and legal counsel.
Familiarity with property management software (e.g., Resman, Origami, and other industry software)
Exceptional leadership abilities.
EDUCATION
Master's degree (MBA, or MS Risk Management) preferred.
A Juris Doctorate (JD) is preferred; however, passing the bar is not required.
CERTIFICATIONS
Chartered Property and Casualty Underwriter (CPCU) issued by the American Institute for CPCU/Insurance Institute of America; or Associate in Risk Management (ARM) issued by the American Institute for CPCU/Insurance Institute of America; or Certified Risk Manager (CRM) issued by the National Alliance for Insurance Education and Research; RIMS Fellow (RF) issued by the Global Risk Management Institute; or Certified Risk Manager Professional (CRMP); or any other designation, certification, or license determined by a state insurance commissioner or other state insurance regulatory official or entity to demonstrate minimum competency in risk management is required.
Job Details
Level
Experienced
Job Location
Austin, TX
Position Type
Full Time
Job Category
Service/Maintenance
Description
Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
JOB SUMMARY
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
REPORTS TO: Community Manager and Regional Maintenance Supervisor
SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
3. Coordinate, schedule and prepare vacant apartment units for move-in.
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. Ordering supplies and managing maintenance budget.
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.
Qualifications
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High school diploma or equivalent.
Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
EPA Section 608 (HVAC/Freon Recovery certification) required.
Certifications/Permits required City or State to perform job responsibilities required.
Training in boiler repair, plumbing and mold detection/resolution required.
Certified Apartment Maintenance Technician (CAMT) preferred.
Certified Pool Operator (CPO) required.
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
Must be able to apply common sense and understanding to carry out instructions and plans.
Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
Proficiency in using property management software(s) and Microsoft Office.
Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
Must supply own hand tools.
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Level
Experienced
Job Location
Houston, TX
Position Type
Full Time
Job Category
Service/Maintenance
Description
Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
JOB SUMMARY
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
REPORTS TO: Community Manager and Regional Maintenance Supervisor
SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
3. Coordinate, schedule and prepare vacant apartment units for move-in.
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. Ordering supplies and managing maintenance budget.
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.
Qualifications
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High school diploma or equivalent.
Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
EPA Section 608 (HVAC/Freon Recovery certification) required.
Certifications/Permits required City or State to perform job responsibilities required.
Training in boiler repair, plumbing and mold detection/resolution required.
Certified Apartment Maintenance Technician (CAMT) preferred.
Certified Pool Operator (CPO) required.
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
Must be able to apply common sense and understanding to carry out instructions and plans.
Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
Proficiency in using property management software(s) and Microsoft Office.
Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
Must supply own hand tools.
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Read LessJob Details
Level
Experienced
Job Location
Dallas, TX
Position Type
Full Time
Job Category
Service/Maintenance
Description
Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
JOB SUMMARY
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.
REPORTS TO: Community Manager and Regional Maintenance Supervisor
SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
3. Coordinate, schedule and prepare vacant apartment units for move-in.
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. Ordering supplies and managing maintenance budget.
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.
Qualifications
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High school diploma or equivalent.
Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
EPA Section 608 (HVAC/Freon Recovery certification) required.
Certifications/Permits required City or State to perform job responsibilities required.
Training in boiler repair, plumbing and mold detection/resolution required.
Certified Apartment Maintenance Technician (CAMT) preferred.
Certified Pool Operator (CPO) required.
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
Must be able to apply common sense and understanding to carry out instructions and plans.
Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
Proficiency in using property management software(s) and Microsoft Office.
Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
Must supply own hand tools.
#ZR
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