We are seeking an enthusiastic, organized, and compassionate Pet Hotel Manager to oversee the daily operations of our small animal boarding facility. This leadership role is ideal for someone who loves animals, enjoys managing people, and is committed to providing exceptional care and customer service.
The Pet Hotel Manager is responsible for ensuring a safe, clean, and welcoming environment for pets and their owners while managing staff, client relations, scheduling, and facility operations.
Responsibilities
Oversee the daily operations of the pet hotel and boarding facility
Supervise, train, and support pet care team members
Develop staff schedules and ensure appropriate coverage
Maintain high standards of animal care, cleanliness, and safety
Manage reservations, check-ins, and check-outs
Communicate with pet owners regarding their pets needs and stay updates
Monitor inventory and order supplies as needed
Address client concerns promptly and professionally
Ensure compliance with company policies and animal welfare standards
Foster a positive, team-oriented workplace culture
Qualifications
Previous management experience preferred, ideally in veterinary medicine, animal boarding, daycare, hospitality, or customer service
Strong leadership and organizational skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced environment and handle multiple priorities
Comfortable working around dogs and cats of all sizes and temperaments
Basic computer skills and experience with scheduling or reservation software preferred
Passion for animal care and exceptional customer service
Benefits
Competitive salary based on experience
Paid time off and holiday pay
Employee discounts on boarding and pet services
Continuing education and professional development opportunities
Supportive and fun team environment
Opportunity to make a meaningful difference in the lives of pets and their families
Employment Type: Full Time