Job Description: General Manager
Position Title: General Manager
Department: In-Store Operations
Reports To: Area Manager
Location: Andy’s Pizza DC/MD/VA
About Us:
Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy’s Pizza is the proud winner of the World Pizza Championships, winner of Washington City Paper Best Pizza of DC 2 years running and are excited to be included in the Washington Posts Fall Dining Guide. As we continue to expand, we are seeking a dynamic General Manager to oversee the daily operations of our restaurant.
Job Summary:
The General Manager is responsible for delivering exceptional guest experience while achieving outstanding pizza quality, on time orders, sales growth, profitability and above all, operational excellence. This role requires experience with restaurant management such as leadership, business management, operations, people development and customer service. This position works closely with the Area Manager to ensure all store operations are consistently exceeding expectations.
Key Responsibilities:
Leadership Motivate and inspire the team to deliver all orders according to timing standardsLead the development of the management teamEnsure a safe work environment by implementing and monitoring safety programs and compliance with regulationsEvaluate employee performance based on clear standards, holding individuals accountable for their rolesBusiness ManagementMaximize profitability by executing the business plan, controlling costs, and utilizing forecasting toolsImplement company-wide marketing programs and develop local strategies to drive salesExecute and deliver all carry out and delivery orders with the assistance of 3rd Party partners and internal sales associatesForecast sales and project labor for scheduling purposes to meet store budgetsConduct business with fairness, adhering to legal requirements, and maintaining ethical practicesOperationsOversee all pizzeria operations, maintaining the highest standards of quality, food service and cleanlinessCollaborate with Kitchen Manager and back-of-house team to deliver outstanding pizzasEfficiently manage labor resources while delivering exceptional serviceExecute the Retail Wine and Beer program, through weekly tasting eventsUphold food safety, handling, and sanitation requirements to ensure the well-being of employees and customersHiring & People DevelopmentHire friendly individuals who embody our commitment to delivering a best-in-class product and excellent serviceUtilize training programs to enhance employee performance and customer serviceFoster the skills, knowledge, and career growth of all employees, creating a positive work environmentConduct on-going training programs to inform and teach all hourly team members and bartenders about product offeringsIdentify and develop talent within the team, providing opportunities for advancementCustomer ServiceProvide a consistently exceptional customer service experience, ensuring total customer satisfactionRespond promptly and positively to customer concerns, proactively resolving potential issuesMaintain a professional demeanor, leading by exampleEnable the team to achieve the goal of being every guest’s “Favorite Neighborhood Pizza Shop”Qualifications:
Minimum 2 years’ experience in management rolesStrong leadership and supervisory skillsExcellent organizational and planning skillsExperience with Google Suite (Gmail, Google Sheets, Google Drive) and the ability to learn other cloud-based programsAbility to work under pressure in a fast-paced environmentStrong knowledge of food safety regulations and industry best practicesStrong communication skills and ability to work effectively with staff and managementHigh school diploma or equivalentAbility to attain a ServSafe Food Managers License, Alcohol Awareness Certification and Restaurant Managers LicensePreferred Skills:
Hospitality or business degreeExperience with industry specific platforms: MarginEdge, Slack, 7Shifts, SquareBi-lingual (English/Spanish)Full-service experience and/or bar program experienceBenefits:
Salary range: $73,000 - $85,000Monthly bonus eligibleHealth, dental, and vision insurance – Kaiser Permanente and Delta Dental & Vision – Eligible after 30 days of employment401(k) plan with a 4% company match, eligibility after 1 year of employment120 hours PTO, eligibility after 45 days of employmentEmployee discounts on food and beveragesOpportunities for growth and advancement within the companyJob Description: Front of House Shift Lead
Position Title: Front of House Shift Lead
Department: In-Store Operations
Reports To: General Manager
Location: Andy’s Pizza DC/MD/VA
About Us:
Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy’s Pizza is the proud winner of the World Pizza Championships, winner of Washington City Paper Best Pizza of DC 3 years running and are excited to be included in the Washington Posts Fall Dining Guide. As we continue to expand, we are seeking a dynamic Front of House Shift Lead to assist in the daily operations of our restaurant.
Job Summary:
The Front of House Shift Lead is responsible for assisting front-of-house operations during their assigned shift, ensuring exceptional guest experiences, operational excellence, and team performance. This role requires experience with duties such as customer service, operations, team development, cash handling and teamwork. This position works closely with the back-of-house team and management to ensure smooth service and that we consistently exceed guest expectations.
Key Responsibilities:
Customer ServiceGreet guests with enthusiasm and ensure an exceptional hospitality experienceAct as the first point of contact for guest concerns and resolve issues promptly and professionallyEnsure all orders are accurate and delivered in a timely mannerGo above and beyond to create memorable guest experiencesOperationsOversee shift flow, ensuring proper staffing coverage and efficient serviceMaintain organization and cleanliness of the front-of-house area throughout the shiftEnsure all cleaning procedures, schedules, and checklists are completedFollow and enforce all food handling procedures and safety standardsCommunicate effectively with back-of-house team members to ensure seamless serviceTeam DevelopmentModel exceptional hospitality and professionalism at all timesProvide real-time feedback and direction to ensure service standards are metAssist with training new team members on policies, procedures, and service expectationsFoster a positive, accountable, and team-oriented work environmentCash HandlingOversee register operations and ensure accurate and efficient guest checkoutsMonitor cash drawer accuracy and ensure all cash handling procedures are followedAssist with opening and closing duties, including cash reconciliation when requiredTeamworkCollaborate with management and back-of-house teams to deliver a best-in-class guest experienceSupport company initiatives and help achieve the goal of being every guest’s “Favorite Neighborhood Pizza Shop”Step into service positions as needed to support the team during peak periodsQualifications:
Previous front-of-house or hospitality experience requiredFriendly, outgoing, and professional demeanorAbility to lead by example and motivate a teamStrong problem-solving and decision-making skillsAbility to work a flexible scheduleAvailability on weekends and holidaysStrong attention to detail and organizational skillsPositive attitude and willingness to learnAbility to take direction and provide directionExcellent communication skillsPreferred Skills:
Leadership experience preferred Experience with Square POSBi-lingual (English/Spanish)Benefits:
Hourly rate + TipsWeekly payrollHealth, dental, and vision insurance – Kaiser Permanente and Delta Dental & VisionMinimum 30 hours worked per week for eligibilityEligible after 30 days of employment401(k) plan with a 4% company matchEligibility after 1 year of employmentAccrued PTO/Sick Leave80 hours per year maximumEmployee discounts on food and beveragesOpportunities for growth and advancement within the companyJob Description: Facilities Manager
Position Title: Facilities Manager
Department: In-Store Operations
Reports To: Director of Operations
Location: Andy’s Pizza DC/MD/VA
About Us:
Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy’s Pizza is the proud winner of the World Pizza Championships, the 2026 RAMMY for Best Fast Casual Restaurant, the Washington City Paper Best Pizza of DC 3 years running and are excited to be included in the Washington Posts Fall Dining Guide. We offer a flexible schedule, all-you-can-eat free pizza, competitive pay, and a supportive environment for learning and career growth. Join us and be part of a team that takes pride in delivering a best-in-class product and creating a positive work experience. As we continue to expand, we are seeking a dynamic Facilities Manager to help manage the day-to-day facilities needs of our locations throughout the DMV.
Job Summary:
The Facilities Manager keeps every location running safely, cleanly, and smoothly. This position will be in our restaurants every day, personally handling repair and maintenance (R&M) tasks and issues as they arise. The ideal candidate is a true generalist who can fix most things themselves — from swapping a Turbochef belt to patching a wall to replacing a leaky faucet — while also knowing when a job is beyond in-house scope and needs to go to a specialized vendor. Success in this role means fewer equipment breakdowns, well-maintained restaurants, and strong working relationships with outside contractors and vendors. This role requires experience with facilities management such as Hands-On Repairs & Maintenance, Vendor & Contract Management, Preventative Maintenance & Facility Standards and Administration & Communication. This position works closely with the Store Operations Team to ensure all stores are running smoothly and efficiently.
Key Responsibilities:
Hands-On Repair & MaintenanceVisit restaurant locations daily to proactively identify and address facility and equipment issues.Perform basic and intermediate repairs, including but not limited to:Replacing cords/plugs on kitchen equipmentChanging Turbochef belts and similar equipment componentsBasic painting and tile repair/touch-upReplacing gaskets on refrigeration and cooking equipmentReplacing T&S sprayers and fixing faucetsOther general plumbing, electrical, and light carpentry tasks within scope of a skilled generalistDiagnose issues accurately to determine whether a repair can be handled in-house or requires a licensed/specialized vendor.Maintain a working toolkit and basic parts inventory to handle common repairs on the spot.Vendor & Contractor ManagementIdentify, schedule, and coordinate outside vendors/contractors for repairs beyond in-house capability (e.g., HVAC, major electrical, plumbing, fire suppression, refrigeration compressors).Obtain and compare quotes, ensure work is completed to standard, and verify invoices align with work performed.Build and maintain professional relationships with a reliable network of vendors across all markets.Ensure vendors comply with safety, licensing, and insurance requirements.Preventive Maintenance & Facility StandardsDevelop and manage a preventive maintenance schedule across all locations to reduce emergency repairs and equipment downtime.Conduct regular facility walkthroughs/inspections, documenting issues and tracking them through resolution.Ensure all locations meet health, safety, and cleanliness standards, and support readiness for health department inspections.Track recurring issues by location and recommend longer-term fixes or capital improvements where needed.Administration & CommunicationMaintain clear records of facility issues, work orders, vendor visits, and costs by location.Communicate proactively with restaurant managers and leadership on facility status, timelines, and priorities.Manage facilities-related budget items, seeking cost-effective solutions without sacrificing quality or safety.Respond to urgent facility issues promptly, including outside of standard business hours when needed.Core Values:
All team members at Andy's Pizza are expected to embody our core values in how they work and show up every day
Curious – We strive to learn new things in and out of the workplace, always looking to improve through deeper knowledge.Accountable – We do what we say we are going to do and take responsibility for our actions.Proud – We are proud of the work we do every day knowing we did our best.Fun – We care about being fun, having fun, and creating an environment we love to be in.Genuine Hospitality (in and out) – We care about our team and about our guests, and we do our best to show warm hospitality at every turn.Qualifications:
3+ years of hands-on facilities, maintenance, or R&M experience, ideally in a multi-unit restaurant, retail, or hospitality environment.Working knowledge of commercial kitchen equipment (ovens, Turbochefs, refrigeration, dish equipment) and basic plumbing/electrical systems.Proven ability to perform repairs personally, not just manage them through vendors.Good judgment for knowing when a task requires a licensed professional or specialty vendor.Strong vendor management and negotiation skills; comfortable managing multiple contractor relationships at once.Excellent communication and organizational skills; comfortable working across multiple locations and priorities.Valid driver's license and reliable transportation for travel between locations.Flexibility to respond to urgent issues outside normal hours as needed.Work Environment & Physical Requirements:
Regular travel between restaurant locations across the DC metro area is required.Ability to routinely lift up to 50 lbs., and occasionally lift up to 75 lbs. with both handsAbility to stand, bend, kneel, crawl, and climb ladders as needed.Work is performed in commercial kitchen environments, including exposure to heat, cold (walk-in coolers/freezers), and kitchen equipment.Some early morning, evening, or weekend availability may be required to address urgent facility issues.Preferred Skills:
Hospitality experienceBi-lingual (English/Spanish)Benefits:
Salary range: $75,000 - $80,000Health, dental, and vision insurance – Kaiser Permanente and Delta Dental & Vision 67% Employer CoveredEligible after 30 days of employment401(k) plan with a 4% company matchEligibility after 1 year of employmentUnlimited PTOEmployee discounts on food and beveragesOpportunities for growth and advancement within the companyDescripción del Puesto: Gerente de Instalaciones
Título del Puesto: Gerente de Instalaciones
Departamento: Operaciones en Tienda
Reporta a: Director de Operaciones
Ubicación: Andy's Pizza DC/MD/VA
Sobre Nosotros:
Andy's Pizza es un grupo de restaurantes especializado en deliciosa pizza por rebanada. Nos enorgullecemos de nuestro compromiso con la calidad, la satisfacción del cliente y una cultura de trabajo vibrante. En Andy's somos curiosos, responsables, orgullosos, divertidos y creemos en la hospitalidad genuina (dentro y fuera). Andy's Pizza es el orgulloso ganador del Campeonato Mundial de Pizza, el premio RAMMY 2026 al Mejor Restaurante Casual Rápido, el título de Mejor Pizza de DC del Washington City Paper durante 3 años consecutivos, y estamos encantados de haber sido incluidos en la Guía Gastronómica de Otoño del Washington Post. Ofrecemos horario flexible, pizza gratis ilimitada, salario competitivo y un entorno de apoyo para el aprendizaje y el crecimiento profesional. Únete a nosotros y forma parte de un equipo que se enorgullece de ofrecer un producto de primera categoría y de crear una experiencia laboral positiva. A medida que continuamos expandiéndonos, buscamos un Gerente de Instalaciones dinámico que ayude a gestionar las necesidades diarias de instalaciones en nuestras ubicaciones a lo largo del área metropolitana de DC (DMV).
Resumen del Puesto:
El Gerente de Instalaciones mantiene cada ubicación funcionando de manera segura, limpia y fluida. Esta posición estará presente todos los días en nuestros restaurantes, encargándose personalmente de las tareas y problemas de reparación y mantenimiento (R&M) a medida que surjan. El candidato ideal es un verdadero generalista que puede reparar la mayoría de las cosas por sí mismo — desde cambiar una banda de un Turbochef hasta reparar una pared o arreglar una llave que gotea — mientras también sabe cuándo un trabajo excede el alcance interno y necesita ser derivado a un proveedor especializado. El éxito en este puesto se traduce en menos fallas de equipo, restaurantes bien mantenidos y relaciones de trabajo sólidas con contratistas y proveedores externos. Este puesto requiere experiencia en gestión de instalaciones, tales como Reparaciones y Mantenimiento Práctico, Gestión de Proveedores y Contratos, Mantenimiento Preventivo y Estándares de Instalaciones, y Administración y Comunicación. Este puesto trabaja estrechamente con el Equipo de Operaciones de Tienda para garantizar que todas las tiendas funcionen de manera fluida y eficiente.
Responsabilidades Clave:
Reparación y Mantenimiento PrácticoVisitar las ubicaciones de los restaurantes diariamente para identificar y abordar de manera proactiva problemas de instalaciones y equipo.Realizar reparaciones básicas e intermedias, incluyendo pero no limitado a:Reemplazo de cables/enchufes en equipos de cocinaCambio de bandas de Turbochef y componentes similaresPintura básica y reparación/retoque de azulejosReemplazo de empaques (gaskets) en equipos de refrigeración y cocciónReemplazo de rociadores T&S y reparación de grifosOtras tareas generales de plomería, electricidad y carpintería ligera dentro del alcance de un generalista capacitadoDiagnosticar problemas con precisión para determinar si una reparación puede realizarse internamente o requiere un proveedor licenciado/especializado.Mantener un juego de herramientas funcional y un inventario básico de repuestos para atender reparaciones comunes en el momento.Gestión de Proveedores y ContratistasIdentificar, programar y coordinar proveedores/contratistas externos para reparaciones que superen la capacidad interna (por ejemplo: HVAC, electricidad mayor, plomería, sistemas de supresión de incendios, compresores de refrigeración).Obtener y comparar cotizaciones, garantizar que el trabajo se complete según los estándares y verificar que las facturas coincidan con el trabajo realizado. Construir y mantener relaciones profesionales con una red confiable de proveedores en todos los mercados. Asegurar que los proveedores cumplan con los requisitos de seguridad, licencias y seguros.Mantenimiento Preventivo y Estándares de InstalacionesDesarrollar y gestionar un cronograma de mantenimiento preventivo en todas las ubicaciones para reducir reparaciones de emergencia y tiempo de inactividad del equipo.Realizar inspecciones/recorridos regulares de las instalaciones, documentando problemas y dándoles seguimiento hasta su resolución.Garantizar que todas las ubicaciones cumplan con los estándares de salud, seguridad y limpieza, y apoyar la preparación para inspecciones del departamento de salud.Dar seguimiento a problemas recurrentes por ubicación y recomendar soluciones a largo plazo o mejoras de capital cuando sea necesario.Administración y ComunicaciónMantener registros claros de problemas de instalaciones, órdenes de trabajo, visitas de proveedores y costos por ubicación.Comunicarse de manera proactiva con los gerentes de restaurante y la dirección sobre el estado de las instalaciones, plazos y prioridades.Gestionar los rubros presupuestarios relacionados con instalaciones, buscando soluciones rentables sin sacrificar la calidad ni la seguridad.Responder con prontitud a problemas urgentes de instalaciones, incluso fuera del horario laboral habitual cuando sea necesario.Valores Fundamentales:
Se espera que todos los miembros del equipo de Andy's Pizza encarnen nuestros valores fundamentales en la forma en que trabajan y se presentan cada día:
Calificaciones:
3+ años de experiencia práctica en instalaciones, mantenimiento o R&M, idealmente en un entorno de restaurantes de múltiples unidades, comercio minorista u hospitalidad.Conocimiento práctico de equipos de cocina comercial (hornos, Turbochefs, refrigeración, equipos de lavado de platos) y sistemas básicos de plomería/electricidad.Capacidad comprobada para realizar reparaciones personalmente, no solo gestionarlas a través de proveedores.Buen criterio para saber cuándo una tarea requiere un profesional licenciado o un proveedor especializado.Sólidas habilidades de gestión de proveedores y negociación; cómodo manejando múltiples relaciones con contratistas a la vez.Excelentes habilidades de comunicación y organización; cómodo trabajando entre múltiples ubicaciones y prioridades.Licencia de conducir válida y transporte confiable para viajar entre ubicaciones.Flexibilidad para responder a problemas urgentes fuera del horario normal según sea necesario.Entorno de Trabajo y Requisitos Físicos:
Se requieren viajes regulares entre las ubicaciones de los restaurantes en el área metropolitana de DC.Capacidad para levantar rutinariamente hasta 50 libras, y ocasionalmente hasta 75 libras con ambas manos.Capacidad para pararse, agacharse, arrodillarse, gatear y subir escaleras según sea necesario.El trabajo se realiza en entornos de cocina comercial, incluyendo exposición al calor, al frío (cuartos fríos/congeladores) y a equipos de cocina.Puede requerirse disponibilidad en horarios tempranos de la mañana, por la tarde o los fines de semana para atender problemas urgentes de instalaciones.Habilidades Preferidas:
Experiencia en hospitalidadBilingüe (inglés/español)Beneficios:
Rango salarial: $75,000 - $80,000Seguro médico, dental y de visión – Kaiser Permanente y Delta Dental & Vision