Company Detail

Job Openings

• A

  Insurance Office Support Staff  

  Andrew Stebbins Agency LLC

  full_time - Romeo

  Posted: 23/06/2026

  Apply Now

  Job DescriptionJob DescriptionThe Andy Stebbins Agency located in Rome... Read More

  Job DescriptionJob Description

  The Andy Stebbins Agency located in Romeo, MI, is growing and seeks to add a customer-oriented person to their team representing Farm Bureau Insurance, a Michigan-based company. Because of its agricultural-based heritage, Farm Bureau offers several insurance products unique to the industry and prides itself as being focused on the individual insurance needs of is personal and business customers.

   

  This person will interact with existing and prospective customers providing a small-town approach to customer service. Working in a small office with a collaborative team, this person will have the security of knowing there is a person to help with new or complex questions, while having the opportunity to grow in product knowledge and take on new responsibilities. Because all members of the team are expected to work to meet customers’ insurance needs, candidates must possess a current Michigan Property & Casualty License.

   

  DUTIES AND RESPONSIBILITIES:

  Assist customers with their questions, change requests, and payments for existing insurance policies. The office handles 20-30 customer interactions per day via phone calls, emails, and walk-in visits.Identify and assess opportunities to offer customers and prospects products to meet their insurance needs.Collect information needed to quote insurance offerings to customers and prospects.Build sustainable relationships and trust with customers through open and interactive communicationResearch and resolve issues with quotes, policies, and change transactions.Comply with Agency procedures & adhere to agency service standards and timelines.Utilize Agency technology and software applications including contact/policy management systems, document management systems and workflows.Assist in maintain Agency procedures, files, and related documents.Develop and maintain product knowledge through participation in educational opportunities.Maintain a knowledge of insurance industry changes and trends.

  
  QUALIFICATIONS:

  High school diploma or equivalentCurrent Michigan Property & Casualty LicenseProven customer support experience or experience as a client service representativeExcellent communication skills, including phone contact handling and active listeningCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyDemonstrated critical thinking and problem-solving skillsAttention to detailsExperience using computers running Microsoft Windows, Microsoft Office applications, and other computer applicationsFamiliarity with contact manage systems and practices preferred

   

  BENEFITS:

  · Base salary + commission opportunities

  Bonus opportunitiesPaid time offSet hours with weekends offProfessional development opportunitiesContinuing education supportPotential work-from-home opportunitiesCompany DescriptionFarm Bureau Insurance Agency in Romeo Michigan.Company DescriptionFarm Bureau Insurance Agency in Romeo Michigan. Read Less

  Apply Now

Load more jobs