We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skillsAbility to clean.Must be able to walk up and down 2 flights of stairs throughout the day.
Ability and willingness to cross-train as a front-desk reservationist and housekeeper.
Company DescriptionAtlantic Ocean Suites is a family owned business since the 1940s. Friendly family and staff.Company DescriptionAtlantic Ocean Suites is a family owned business since the 1940s. Friendly family and staff. Read Less