Compensation & Benefits
Salary: $50,000 – $60,000 per year DOEPaid Time Off (PTO)Paid Sick DaysCompany Paid HolidaysCompany-Sponsored Health, Dental & Vision InsuranceCompany Matching 401(k) PlanAnnual Performance Bonus Tied to Company PerformanceAbout Ameta
Ameta is a growing North American distributor of intelligent security systems and IP surveillance technology. We support professional installers, integrators, and businesses across the United States and Canada through our AIBASE product ecosystem.
At Ameta, technical support is not treated like a cost center — it is one of the core reasons customers choose to work with us.
We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support.
This is an ideal opportunity for someone with formal education or training in:
NetworkingITComputer SystemsCybersecurityTelecommunicationsElectronics TechnologyNo prior CCTV industry experience is required. We are willing to train the right candidate.
What You’ll Do
Assist customers with setup and troubleshooting of IP cameras, NVRs, networking equipment, and remote access systemsHelp customers configure mobile apps, remote viewing, and AI featuresDiagnose networking-related issues involving switches, routers, PoE, IP addressing, bandwidth, and connectivityProvide support by phone, email, and remote screen sharingEscalate advanced technical issues when neededDocument support cases and resolutions clearlyLearn AIBASE products, software platforms, and system design best practicesDeliver a high level of customer care and professionalism during every interactionWhat We’re Looking For
Technical Foundations
Basic understanding of:IP networkingRouters & switchesPoE technologyDHCP / Static IP addressingInternet connectivityWindows PC troubleshootingFormal education, certification, or vocational training in IT/networking preferredFamiliarity with networking concepts is more important than CCTV experiencePersonality & Attitude
We care deeply about attitude and customer service.
The ideal candidate is:
Friendly and patient with customersCalm under pressureA strong communicatorDetail-orientedEager to learnProfessional and dependableComfortable talking to customers on the phoneTeam-oriented with a positive mindsetBonus Skills (Not Required)
CompTIA Network+Experience with Ubiquiti, UniFi, or managed switchesCCTV or access control experienceRemote desktop / remote support toolsExperience working in technical customer supportWhy Join Ameta?
Work with advanced AI-powered security technologiesLearn from experienced industry professionalsFast-growing company with long-term career growth opportunitiesHands-on exposure to networking, surveillance, AI, and enterprise systemsSupportive team environmentOpportunity to become a high-level technical specialist over timeCompensation & Benefits
60,000 Base Salary + Uncapped CommissionPotential Earnings: $80,000–$100,000+ annuallyPaid Vacation DaysPaid Sick DaysPaid Company HolidaysCompany-Sponsored Medical, Dental & Vision Insurance401(k) with Company MatchAnnual Performance Bonus Based on Company PerformanceAmeta USA is a growing North American distributor of intelligent security systems and IP surveillance technology. Through our AIBASE ecosystem, we provide professional-grade surveillance, network audio, access control, and networking solutions to security installers, integrators, and resellers across the United States and Canada.
We are focused on building long-term channel partner relationships through strong technical support, real product expertise, fast fulfillment, and value-driven solutions.
Position Overview
We are looking for a motivated and relationship-driven Sales Account Executive to grow and manage B2B accounts within the physical security industry.
This role is focused on developing relationships with:
Security installersSystems integratorsLow-voltage contractorsIT service providersCommercial security dealersThe ideal candidate is energetic, organized, customer-focused, and comfortable managing both inbound opportunities and outbound business development.
Industry experience is preferred, but we are also open to candidates with strong sales ability, technical curiosity, and the right attitude.
What You’ll Do
Develop and manage relationships with new and existing channel partnersGenerate new business through outbound calls, email outreach, and follow-upRespond to inbound sales inquiries and provide solution-based recommendationsBuild and maintain customer accounts within CRM systemsPrepare quotes and assist customers with product selectionWork closely with technical support and operations teams to ensure strong customer experienceEducate customers on AIBASE technologies and solutionsAttend trade shows, training events, webinars, and customer meetings when requiredConsistently work toward sales growth and account development goalsWhat We’re Looking For
Core Qualifications
Strong communication and interpersonal skillsConfident and professional on the phoneHighly organized and self-motivatedAbility to build long-term customer relationshipsComfortable working in a fast-paced sales environmentBasic computer and CRM proficiencyPositive attitude and strong work ethicPreferred Experience
B2B sales experienceSecurity, CCTV, networking, access control, or low-voltage industry experienceExperience working with installers, integrators, or contractorsUnderstanding of IP networking and surveillance systemsExperience with quoting, account management, or inside salesWhy Join Ameta?
https://us.ametagroup.com/
