The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment. Job Responsibilities Customer Service Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls Help update job information throughout the lifecycle of the project Office Support Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked Accurately submit warranty registrations with suppliers as invoices are paid Warehouse Management Keep the warehouse organized and safe Keep track of inbound and outbound shipments, following up with delivery providers where necessary Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return Conduct accurate and timely inventory audits Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks Teamwork Be flexible and seek out opportunities to help other office team members experiencing high volumes of work. Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required Qualifications Responsive and friendly customer service Effective organization of multiple concurrent jobs Strong written and verbal communication skills Familiarity working with online tools like g-suite Knowledge of window film is a plus but training will be provided CRM
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