Job DescriptionJob DescriptionAt OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!Job SummaryThe Operational Readiness Manager role is responsible for facilitating changes in process and technology for Institutional Market Operations. This position is responsible for executing business plan objectives that involve organization change management, improving customer service experience and enhancing associate engagement. More specifically, the position adds value to the organization by partnering with key stakeholders to execute and identify opportunities for efficiency and innovation, completing project objectives, and influencing product prioritization. In addition, this role may provide significant mentorship and support to the Op Readiness Consultant role.What You Will Do:Support all teams under Institutional Markets Ops including RLRP, DBA and CEC.Meet project timeline deliverablesCreate and execute test plans for User Acceptance TestingExecute deliverables for OneAmerica Way for OperationsCoordinate and facilitate organizational change management for Institutional Markets including communication, training, and documentationLead process enhancement meetingsCollect, manage, and implement ideas for process improvementIdentify and implement opportunities to engage and collaborate across functional areasEvaluate process solutions to determine feasibility and prioritizationAssist team members with project planning and execution What You Will Need:College degree preferred or work experience in lieu of preferred.3-5 year's experience working within operations, pension administration or process improvement.Yellow Belt /. Yellow Belt 2 recommended.Proficiency with Microsoft Office, primarily Excel, and ability to navigate multiple systems is required.Foreign language skills a plus but not required.Effective written and verbal communication skills are required. Analytical and problem-solving skills are required.High School Diploma or any combination of education and experience which would provide an equivalent background.Salary Band: 6AThis selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.For all positions:Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
Job DescriptionJob DescriptionAt OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.Job SummaryThe Implementation Manager is the single point-of-contact for customers, Brokers, and external partners during the implementation process and is responsible for creating a seamless transition between insurance carriers as well as being responsible for maintaining strong working relationships. This role owns coordination with internal and external partners to ensure appropriate timelines are established, effective enrollment strategies are in place, and key timeliness are met throughout the process. The Implementation Manager offers a consultative approach to brokers and customers through on-boarding while demonstrating a solid working knowledge of our products, systems, processes, and service offerings from a technical standpoint. Working independently, managing competing priorities and meeting deadlines will be critical in successful implementation. The Implementation Manager must be agile with the ability to pivot quickly and professionally with confidence in making recommendations for solutions. This position is customer facing and will require excellent customer service, project management, communication, and technical skills.What You Will Do:Manage the overall implementation of new business cases with focus on setting the direction of each implementation while understanding needs of the case according to each potential unique situation.Collaborate with others and provide insights as needed for various types of accounts, educating customers throughout to ensure post implementation administration is easy and accurate.Build trust and Broker loyalty through proactive communication and consultation, setting the context for the working relationship over the timeframe for the implementation processProactively review and recommend solutions that streamline the process and add value to the customer relationshipApply critical thinking and data validation based on the requirements based on the complexity of the business soldOwn and drive the execution of all applicable work streams, indicating work performed by other areas for each implementation by ensuring adherence to established timelines and customer satisfactionAnticipate and provide guidance related to any discovery of compliance defects by partnering affectively with multiple areas of the organization to ensure accurate implementationProject management from start to completion of new cases with the ability to multi-task and collaborate effectivelyEnsure timely and accurate communication to key stakeholders and customers utilizing approved tools and technology during all phases of the implementationDeliver exceptional and timely customer service when addressing questions and issuesWhat You Will Need:Minimum 2-3 years of experience Implementing new business for Employee Benefits.Group Benefits experience required.Proven experience successfully leading projects, working through challenges and finding solutions.Ability to cultivate strong working relationships with both internal and external contacts.Excellent organization and time management skills.Self-motivated, energetic individual with a strong degree of intellectual curiosityHigh School Diploma required, or any combination of education and experience which would provide an equivalent background.Salary Band:06A#LI-SC1This position is fully remote for candidates not local to Portland, Maine or Indianapolis, Indiana. For those local to Portland, Maine or Indianapolis, Indiana the candidate will be expected to work Hybrid. The candidate will also be expected to physically return to the office in IN or ME as business needs dictate or for team-building and collaboration.If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.For all positions:Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
Job DescriptionJob DescriptionAt OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.Job SummaryThe Implementation Manager is the single point-of-contact for customers, Brokers, and external partners during the implementation process and is responsible for creating a seamless transition between insurance carriers as well as being responsible for maintaining strong working relationships. This role owns coordination with internal and external partners to ensure appropriate timelines are established, effective enrollment strategies are in place, and key timeliness are met throughout the process. The Implementation Manager offers a consultative approach to brokers and customers through on-boarding while demonstrating a solid working knowledge of our products, systems, processes, and service offerings from a technical standpoint. Working independently, managing competing priorities and meeting deadlines will be critical in successful implementation. The Implementation Manager must be agile with the ability to pivot quickly and professionally with confidence in making recommendations for solutions. This position is customer facing and will require excellent customer service, project management, communication, and technical skills.What You Will Do:Manage the overall implementation of new business cases with focus on setting the direction of each implementation while understanding needs of the case according to each potential unique situation.Collaborate with others and provide insights as needed for various types of accounts, educating customers throughout to ensure post implementation administration is easy and accurate.Build trust and Broker loyalty through proactive communication and consultation, setting the context for the working relationship over the timeframe for the implementation processProactively review and recommend solutions that streamline the process and add value to the customer relationshipApply critical thinking and data validation based on the requirements based on the complexity of the business soldOwn and drive the execution of all applicable work streams, indicating work performed by other areas for each implementation by ensuring adherence to established timelines and customer satisfactionAnticipate and provide guidance related to any discovery of compliance defects by partnering affectively with multiple areas of the organization to ensure accurate implementationProject management from start to completion of new cases with the ability to multi-task and collaborate effectivelyEnsure timely and accurate communication to key stakeholders and customers utilizing approved tools and technology during all phases of the implementationDeliver exceptional and timely customer service when addressing questions and issuesWhat You Will Need:Minimum 2-3 years of experience Implementing new business for Employee Benefits.Group Benefits experience required.Proven experience successfully leading projects, working through challenges and finding solutions.Ability to cultivate strong working relationships with both internal and external contacts.Excellent organization and time management skills.Self-motivated, energetic individual with a strong degree of intellectual curiosityHigh School Diploma required, or any combination of education and experience which would provide an equivalent background.Salary Band:06A#LI-SC1This position is fully remote for candidates not local to Portland, Maine or Indianapolis, Indiana. For those local to Portland, Maine or Indianapolis, Indiana the candidate will be expected to work Hybrid. The candidate will also be expected to physically return to the office in IN or ME as business needs dictate or for team-building and collaboration.If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.For all positions:Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
