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  Member Solutions Manager  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5+ billion credit union, has an imm... Read More

  American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Member Solutions (Collections) Manager. \n This position will assist the VP of Asset Recovery with overseeing the day-to-day functions of the Asset Recovery staff and ensuring they are maximizing the collection and\/or recovery of the credit union's and its subsidiaries' assets from delinquent and charged off accounts. Ensure Asset Recovery team performs all processes in an accurate and timely manner in accordance with established laws, regulations, and credit union procedures.\n RESPONSIBILITIES INCLUDE:\n \n * Assist the VP of Asset Recovery with overseeing and supervising the staff and functions of the Asset Recovery department, including monitoring the collection of all loans and products and handling non-routine matters that may arise.\n * Maintain a highly motivated, well trained staff and evaluate job performance in a timely manner to ensure quality of work and service to members and staff; Establish and maintain effective employee relations; Meet with staff regularly to review goals and develop and implement effective methods for performing their job duties; Hire, review, schedule, train, and monitor the work of indirect reports; Actively encourage staff to participate in and support credit union activities.\n * Oversee losses and recovery for pre- and post- charge off loans and work with staff and collection agencies for the recovery of charged off loans. \n * Oversee all delinquent mortgages, foreclosures and loss mitigations, determine subsequent action steps, and make recommendations to VP when necessary.\n * Manage the repossession of homes. Arrange the sale of repossessed collateral. Determine additional investment to be made in collateral.\n * Oversee all delinquent vehicles, repossessions, liquidation, loss mitigations, force place insurance and all additional functions associated with vehicle delinquency. Determine subsequent action steps and make recommendations to VP when necessary. \n * Ensure departmental compliance with credit union policies and procedures relating to all Asset Recovery activities to meet federal and state regulations.\n * Train\/coach new and existing department management and staff on the following: How to recognize and submit delinquent loans that may benefit from troubled debt restructuring (TDR) loan modification; The collections of all consumer products; How to analyze financial situations of delinquent borrowers; Execution of collateral repossessions when arrangements to bring loan current are unsuccessful.\n * Train\/coach new and existing department management on the following: High level administrative function with all collections systems currently in place; Processes and procedures for all department and consumer products; How to assign accounts to Member Solutions Representatives to perform follow-up duties; Approval of effective repayment and settlement terms\/plans; Bankruptcy administration and documentation; Repossession of homes and vehicles; How to arrange sale of repossessed collateral; How to determine additional investments to be made in collateral; How to review and submit completed loan modifications to management for review and approval.\n * Approve effective repayment and settlement terms\/plans.\n * Review loan accounts that are potentially delinquent and submit recommendations to management to charge them to the reserve with Board approval.\n * Review accounts assigned to Member Solutions Representatives where action beyond routine collection procedures must be approved.\n * Oversee and submit recommendations and prepare reports to management for review of loans that are to be written off as non-collectible.\n\n \n QUALIFICATIONS:\n \n * One to three years of similar or related experience.\n * Work requires knowledge of Credit Union collection policies and procedures, loss mitigation process, and applicable collection laws and regulations.\n\n \n * Requires FICEP (Financial Counseling Certification Program) certification. Must be Certified Credit Union Financial Counselor (CCUFC) and re-certified every three years thereafter.\n\n \n * Proven ability to lead a high performing team to meet deadlines and competing priorities.\n * Proven experience in utilizing an inbound\/outbound dialer system.\n * Intermediate knowledge of Microsoft Office suite (Outlook, Word, Excel).\n * Considerable judgment is required. Must be able to analyze complicated factual situations, apply functional principles, and develop solutions.\n * Proven ability to handle multiple tasks in a timely manner and stay focused on results in a fast-paced environment.\n * Proven ability to work individually or in teams to complete projects and achieve results with limited\/minimal supervision.\n * Intermediate mathematical skills required (concepts and calculations involving decimals, percentages, fractions, etc.).\n\n \n Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.\n \n EOE M\/F\/D\/V"," Read Less

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• A

  Member Relations Supervisor  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion credit union, has an imme... Read More

  American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Relations Supervisor in our Contact Center. \n This role will serve as a primary point of contact for the staff that is responsible for building member relationships (new & existing) and providing a premier member experience. Manage daily tasks\/activities, handle member accounts, answer member\/employee questions, cross-train and directly supervise staff, handle escalated interactions, and ensure metrics set forth are adhered to and achieved. . \n Responsibilities Include:\n \n * Serve as a subject matter expert as it relates to all product & service offerings of American Heritage Credit Union. \n * Assist the membership and associates via multiple channels which includes but is not limited to phone, video, chat, email, etc. \n * Perform quality assurance monitoring (live and\/or recorded) for the Virtual Member Experience Advisors & Concierge Specialists to ensure service levels are meeting and\/or exceeding member and credit union expectations.\n * Assist the Assistant Branch Manager with supervision of the Virtual Member Experience Advisors & Concierge Specialists.\n * Maintain a highly motivated, well-trained staff and evaluate job performance within designated time frames to ensure quality of work and service to members and staff. Train staff and perform coaching leveraging various techniques (i.e.: closed door, side-by-side, etc.). Sessions should be completed on a monthly basis (at a minimum) and must be accompanied by signed, corresponding meeting minutes.\n * Work collaboratively with staff in reviewing loan underwriting requests and counteroffers. \n * Assist with the development of department goals and objectives for designated staff\/area.\n * Assist with the development and updates of departmental procedures.\n * Responsible for continued development of the training program(s) as it relates to the designated staff.\n * Provide various types of information (i.e.: procedural, company policies, etc.) to team members.\n * Prepare pertinent month-end reports as required.\n * Assist with the development of department goals and objectives for the Virtual Member Experience Advisors & Concierge Specialists. \n\n Requirements Include:\n \n * At least two years of customer service or cash handling experience.\n * Must have at least 1-2+ years of Supervisory experience in a financial institution.\n * Professional well-developed interpersonal skills essential for servicing credit union members and staff while projecting a positive image as representative for the credit union. \n * Requires judgment to solve day-to-day problems but usually within established guidelines.\n\n WORK HOURS\n\nFull-Time position\nMust be flexible and available to work Contact Center hours of operation (rotating shifts):\n\nMonday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.\n\n\n\nOur commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.\nEOE M\/F\/D\/V"," Read Less

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  Part-Time Member Experience Advisor I (Hunting Park)  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion financial institution has... Read More

  American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our Hunting Park branch!\n This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.\n Responsibilities Include:\n \n * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.).\n * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).\n * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s).\n * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).\n\n QUALIFICATIONS:\n \n * One year to three years of similar or related experience.\n * A high school education or GED.\n * Part-Time position (averaging 27 hours per week)\n * Must be available for morning, evening, Weekday & Saturday hours.\n * FICEP certification preferred.\n\n Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees."," Read Less

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  Part-Time Member Experience Advisor (Rhawn Street)  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion financial institution has... Read More

  American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our Rhawn Street branch!\n This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.\n Responsibilities Include:\n \n * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.).\n * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).\n * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s).\n * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).\n\n QUALIFICATIONS:\n \n * One year to three years of similar or related experience.\n * A high school education or GED.\n * Part-Time position (averaging 27 hours per week)\n * Must be available for morning, evening, Weekday & Saturday hours.\n * FICEP certification preferred.\n\n Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.\n EOE M\/F\/D\/V"," Read Less

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  Concierge Specialist - Membership Account Specialist  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion credit union has immediat... Read More

  American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.\n DUTIES\n The Concierge Specialist will engage new American Heritage members through needs based consultative selling in a contact center environment. This position will contact new members through outbound calling on Xpress Accounts and Relationship Management lists which will also lead to establishing and maintaining relationship through the RM Program. Educate and engage members on AMHCUs products and services. Through needs based questions, the Concierge Representatives will determine and recommend products and services that best fit the member's needs, resulting in cross selling effectiveness. This position will aid in the technical and functional setup and initial member usage of the product. \n QUALIFICATIONS\n \n * At least one year of experience in a call center of a credit union or financial institution preferred.\n * Must be flexible and available to work Monday through Friday from 8:00 a.m. to 7:00 p.m. with Rotating Saturdays 9:00 a.m. - 3:00 p.m.\n * Work requires knowledge of lending products, deposit products, and interest rates. Knowledge of interviewing skills and telemarketing techniques also required.\n * Work requires intermediate working knowledge of Symitar, Word, Excel. Ability to understand IOS, Android Platforms for set up of mobile applications.\n * Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)\n\n Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees."," Read Less

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  Part-Time Member Advisor I - NE Philadelphia  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion credit union has immediat... Read More

  American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center in Northeast Philadelphia!\n This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.\n Responsibilities Include:\n \n * Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and\/ or mail.\n * Ability to analyze and identify member's questions\/problems and refer\/cross-sell a product or service through the use of the ACS system in order to meet the expectations\/ financial needs of the member.\n * Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.\n\n Requirements Include:\n \n * Must have prior Contact Center\/Phone\/Customer Service\/Sales Experience!\n * Must be available for shifts that start late morning\/early afternoon 11:30a.m -2:00p.m. to 7:00 p.m. shift and regular Saturdays from 9:00 a.m. to 3:00 p.m. unless it is a special occasion and the time off is approved by management.\n * Average number of hours 27-29 hours per week. \n * We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.\n * To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug\/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.\n\n * Come experience why American Heritage Federal Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! *"," Read Less

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  Full-Time Member Advisor I (Contact Center)- Evening Hours  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 29/05/2026

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  American Heritage Credit Union, a $5 billion credit union has immediat... Read More

  American Heritage Credit Union, a $5 billion credit union has immediate opening available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence. The schedule would be 10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M. \n Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!\n \n Responsibilities Include:\n \n * Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and\/ or mail.\n * Ability to analyze and identify member's questions\/problems and refer\/cross-sell a product or service through the use of the ACS system in order to meet the expectations\/ financial needs of the member.\n * Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.\n\n Requirements Include:\n \n * Must have prior Contact Center experience or relevant phone\/sales experience.\n * Must be flexible and available to work Contact Center hours of operation:\n * Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.\n * We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.\n\n To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug\/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.\n "," Read Less

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  Full-Time Member Experience Advisor (Market Street)  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 28/05/2026

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  American Heritage Credit Union, a $5 billion financial institution has... Read More

  American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Market Street branch! \n This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach. \n Responsibilities Include:\n \n * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.).\n * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).\n * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s).\n * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).\n\n QUALIFICATIONS:\n \n * One year to three years of similar or related experience.\n * A high school education or GED.\n * Full-time position- Rotating evening and Saturday hours are required.\n * FICEP certification preferred.\n\n Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.\n EOE M\/F\/D\/V"," Read Less

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  Full-Time Member Experience Advisor (Allentown)  

  American Heritage Federal Credit Union

  - Allentown

  Posted: 25/05/2026

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  American Heritage Credit Union, a $5+ billion financial institution ha... Read More

  American Heritage Credit Union, a $5+ billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our new branch in Allentown!\n This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach. \n Responsibilities Include:\n \n * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.).\n * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).\n * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s).\n * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).\n\n QUALIFICATIONS:\n \n * One year to three years of similar or related experience.\n * A high school education or GED.\n * Full-time position- Rotating evening and Saturday hours are required.\n * FICEP certification preferred.\n\n Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.\n EOE M\/F\/D\/V"," Read Less

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  Part-Time Member Experience Advisor (Carriage House)  

  American Heritage Federal Credit Union

  - Philadelphia

  Posted: 25/05/2026

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  American Heritage Credit Union, a $5 billion financial institution has... Read More

  American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our Carriage House branch!\n This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.\n Responsibilities Include:\n \n * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.).\n * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).\n * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s).\n * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).\n\n QUALIFICATIONS:\n \n * One year to three years of similar or related experience.\n * A high school education or GED.\n * Part-Time position (averaging 27 hours per week)\n * Must be available for morning, evening, Weekday & Saturday hours.\n * FICEP certification preferred.\n\n Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees."," Read Less

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