Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Product Development Manager on the Supply Marketplace team, you will be responsible for defining product requirements for a suite of APIs that enable GBT's hotel point of sale tools to effectively sell and service hotel reservations. This role is critical to GBT's future growth and we're looking for outstanding and seasoned candidates who like to have fun while getting the job done.You will participate in defining the product strategy roadmap for your APIs. You will work closely with the development team as well as internal partners to develop innovative new features that improve GBT's revenue and supply optimization. What You'll Do:Collaborate with suppliers and internal partners to resolve requirements for enhancements, and open Initiatives, Epics, and User Stories to be Groomed with the applicable scrum team.Drive Grooming calls and ensure that user stories are understood by the scrum team and are ready for development Connect with internal partners on product strategy, project status, and upcoming projectsBuild and maintain technical and operational product documentation in a timely manner.Assist when needed with troubleshooting, technical and product support for your APIsContribute to defining the product roadmap in collaboration with business partners and internal Supply Marketplace teams.What We're Looking For:5+ years of experience in Travel Technology Product Management with a solid track record of successful product delivery3+ years of experience with GDS and nonGDS web services and GDS PNRsProven understanding of APIs (REST and Stateful)Good understanding of the product development lifecycle, including experience with agile software development and prioritizing backlogs for engineersProven ability to work effectively in a sophisticated, diverse, global, and changing environmentExtensive experience creating effective technical and functional documentation and presentations for all audiencesAbility to understand both the big picture as well as the granular detailAbility to navigate the organization, collaborate effectively with multiple stakeholders and overcome project barriersProactively dig into complicated details until all facts are understood. Ability to articulate and document findings is a requirement.Excellent organizational skills, ability to find relevant documentation when needed.Ability to work on multiple feature improvements, projects, and product maintenance simultaneously without allowing things to slip through the cracks. Location Colorado, United States The US national annual base salary range for this position is from $110,000 to $220,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a results-oriented and Product driven self-starter for the role of Senior Product Analytics Manager , to join our experienced and global Analytics team . Using advanced analytical techniques, this role will support Amex GBT Egencia Product teams through c ritical projects related to our digital platform . You will have the opportunity to influence business decisions through data and analysis, to help deliver results. You will contribute to a broad spectrum of areas related to optimizing our Product platforms such as analyzing A/B tests, delivering insights on user behavior, optimizing customer journeys, or building new tools to help improve user experience with the Product teams (new metrics, new user segmentation, predictive models).This position will be highly rewarding and lots of fun. Training and development opportunities will abound in this position, and high-performing individuals will find a long-term career path within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. This is a hybrid role located in Chicago, IL What You'll Do: Passionate storytelling and bringing data to life by partnering with key stakeholders. Lead strategic and quantitative analysis to support and enable the continued growth.Implement and improve Adobe Analytics tagging with Adobe launch / Adobe Tag, on the different Solutions (Amex GBT Egencia, Neo, ) Design and build models to prioritize and classify critical touchpoints along the customer journey to maximize internal guidance and prioritization.Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way.Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights.Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Product Teams.Identify, prioritize, and drive operational improvements. What We're Looking For: 8+ years of work experience in an Analytics roleRelevant Master's degree in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics.Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R.Proven experience with Web Analytics tools and Tagging (Experience with Adobe Analytics/Adobe Experience Platform is a plus)Experience using Data Viz tools like Tableau to pull data from various sources, develop and publish automated reports and dashboards.Relish in solving problems and finding patterns and insights within structured and unstructured data.Ability to perform in a fast-paced environment and be comfortable with ambiguity. A sharp focus on results and solid attention to detail.Excellent verbal, written communication, and data presentation skills.Experience in Travel Industry is a plus! Location Chicago, Illinois, United States The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You'll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location United States The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! What You'll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsMust have GDS (Global Distribution System) experience in SabreCommunicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systemsAct as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policyWork individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metricsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What We're Looking For Previous 5 years of experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotelPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise in SabreProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independentlyTeamwork and openness to feedbackOur Traveler Care unit is a 24/7 operation. We are looking to fill positions that are evening, overnight, weekend and holiday shifts only. Location United States The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Create your journey at Amex GBT! Various Shifts Available Monday- Friday As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.What You'll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre. Training may be providedEnsure compliance to customers' agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What We're Looking For Passion for excellence in client service, including proactive anticipation of needsNative GDS expertise (Sabre)Keen International Travel KnowledgePhone and email servicing experienceProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackOur Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location United States The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
