American Cruise Lines, the nation’s largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Associate to join our growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Schedule and Benefits:
Work Location: This position is based in Sandy, UT, and requires the ability to work on-site.Schedule: Must be able to work 5 days a week, with 8-hour shifts, including weekend availability.Benefits: American Cruise Lines offers a comprehensive benefits package that includes medical/dental insurance and a 401(k).Responsibilities:
First Point of Contact: Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.Personalized Service: Coordinate and fulfill special requests, ensuring every guest’s needs are met with care and attention.Sales & Reservation Support: Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.Customer Issue Resolution: Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.Adhere to Policies: Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.Team Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.Qualifications:
Customer Service Expertise: Proven experience in phone-based customer service, with a commitment to providing top-tier support.Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.Attention to Detail: Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.Tech-Savvy: Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.Organizational Skills: Highly organized, with the ability to prioritize tasks and manage time effectively.Confidentiality: Ability to handle sensitive guest information with the utmost professionalism and confidentiality.Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers.Who We’re Looking For:
If you are someone who thrives in a dynamic, customer-focused environment and has a passion for the travel and cruise industry, we want to hear from you! As a Customer Service Representative at American Cruise Lines, you will be at the heart of delivering luxury cruise experiences that exceed expectations.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read LessAmerican Cruise Lines, the nation’s largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative to join our growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Schedule and Benefits:
Work Location: This position is based in Sandy, UT, and requires the ability to work on-site.Schedule: Must be able to work 5 days a week, with 8-hour shifts, including weekend availability.Benefits: American Cruise Lines offers a comprehensive benefits package that includes medical/dental insurance and a 401(k).Responsibilities:
First Point of Contact: Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.Personalized Service: Coordinate and fulfill special requests, ensuring every guest’s needs are met with care and attention.Sales & Reservation Support: Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.Customer Issue Resolution: Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.Adhere to Policies: Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.Team Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.Qualifications:
Customer Service Expertise: Proven experience in phone-based customer service, with a commitment to providing top-tier support.Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.Attention to Detail: Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.Tech-Savvy: Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.Organizational Skills: Highly organized, with the ability to prioritize tasks and manage time effectively.Confidentiality: Ability to handle sensitive guest information with the utmost professionalism and confidentiality.Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers.Who We’re Looking For:
If you are someone who thrives in a dynamic, customer-focused environment and has a passion for the travel and cruise industry, we want to hear from you! As a Customer Service Representative at American Cruise Lines, you will be at the heart of delivering luxury cruise experiences that exceed expectations.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read LessAmerican Cruise Lines, the largest U.S. cruise company, is seeking a motivated and personable Talent Acquisition Specialist to join our in-house recruiting team in Sandy, UT. As our fleet continues to grow, so does our need for top-tier talent across a range of hospitality and maritime roles. In this dynamic role, you’ll play a key part in identifying, engaging, and hiring exceptional candidates who are passionate about travel and service.
You’ll manage the full recruitment cycle — from sourcing and screening candidates to conducting interviews and facilitating hiring decisions — all while providing a positive candidate experience and representing our brand with professionalism and enthusiasm.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Manage full-cycle recruitment for a variety of positions across departments.Utilize applicant tracking systems (preferably Paycor) to track, organize, and advance candidates through the hiring pipeline.Collaborate with hiring managers to understand staffing needs and hiring goals.Conduct resume reviews, phone screens, and interviews with prospective candidates.Maintain consistent communication with candidates and internal stakeholders throughout the hiring process.Prioritize competing demands and meet weekly and monthly hiring targets.Support administrative recruiting functions and ensure compliance with company policies.Contribute to a fast-paced and collaborative team environment.Qualifications:
Strong organizational skills and the ability to multitask effectively.Excellent verbal and written communication skills.High level of professionalism, enthusiasm, and interpersonal ability.Experience working in recruiting, sales, or customer service preferred.Familiarity with applicant tracking systems (ATS) and recruitment processes.Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).Must be able to work onsite in Sandy, UT.Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read LessAmerican Cruise Lines, the largest U.S. cruise company, is seeking a motivated and personable Talent Acquisition Specialist to join our in-house recruiting team in Guilford, CT. As our fleet continues to grow, so does our need for top-tier talent across a range of hospitality and maritime roles. In this dynamic role, you’ll play a key part in identifying, engaging, and hiring exceptional candidates who are passionate about travel and service.
You’ll manage the full recruitment cycle — from sourcing and screening candidates to conducting interviews and facilitating hiring decisions — all while providing a positive candidate experience and representing our brand with professionalism and enthusiasm.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Manage full-cycle recruitment for a variety of positions across departments.Utilize applicant tracking systems (preferably Paycor) to track, organize, and advance candidates through the hiring pipeline.Collaborate with hiring managers to understand staffing needs and hiring goals.Conduct resume reviews, phone screens, and interviews with prospective candidates.Maintain consistent communication with candidates and internal stakeholders throughout the hiring process.Prioritize competing demands and meet weekly and monthly hiring targets.Support administrative recruiting functions and ensure compliance with company policies.Contribute to a fast-paced and collaborative team environment.Qualifications:
Strong organizational skills and the ability to multitask effectively.Excellent verbal and written communication skills.High level of professionalism, enthusiasm, and interpersonal ability.Experience working in recruiting, sales, or customer service preferred.Familiarity with applicant tracking systems (ATS) and recruitment processes.Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).Must be able to work onsite in Guilford, CT.Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read LessJoin American Cruise Lines as an Inside Sales Representative and help drive growth in the luxury travel industry. As leaders in the luxury small ship cruise industry, we offer an unbeatable opportunity to sell an exceptional product — one that guarantees repeat customers, rave reviews, and rewarding bonuses.
We’re an American-owned, proudly patriotic company in the fastest-growing sector of travel & leisure. With a fleet expansion underway and exciting new itineraries launching, this is your chance to be part of an ambitious, high-growth sales force driving record-breaking revenue.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Why join our team? We have just the reason for you:
Earn $60K-$100K+ annually with uncapped potential — your success knows no limits!Competitive base salary plus unlimited bonus structure rewarding your drive and hustle.Full-time position with comprehensive benefits: health, dental, and company 401k match.Flexible, accommodating schedule in a fast-paced, fun, and supportive sales environment.Still not convinced? The little things matter too:
No cold calling — focus on qualified leads and building lasting client relationships.Ongoing sales training and development, plus additional pay during your first 4 weeks of training to jumpstart your success.Motivating individual sales goals and competitive incentives designed to reward your personal success and drive.Qualifications:
Must Have:
2-4 years of sales experience with a proven track record.Professional level of oral and written communication skills.Understanding of lead process and ability to actively engage with all leads.Excellent phone personality with strong articulation skills and the ability to connect effectively with senior guests.Outstanding attendance and punctuality.Competitive nature with a passion for uncovering new booking opportunities.Self-motivated with a positive, can-do attitude.Strong computer skills and effective time management.Passion for creating memorable guest experiences.Nice to Have:
Call center experience.Travel industry experience.Why Join American Cruise Lines?
At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America’s leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.
Join American Cruise Lines as an Inside Sales Representative and help drive growth in the luxury travel industry. As leaders in the luxury small ship cruise industry, we offer an unbeatable opportunity to sell an exceptional product — one that guarantees repeat customers, rave reviews, and rewarding bonuses.
We’re an American-owned, proudly patriotic company in the fastest-growing sector of travel & leisure. With a fleet expansion underway and exciting new itineraries launching, this is your chance to be part of an ambitious, high-growth sales force driving record-breaking revenue.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Why join our team? We have just the reason for you:
Earn $60K-$100K+ annually with uncapped potential — your success knows no limits!Competitive base salary plus unlimited bonus structure rewarding your drive and hustle.Full-time position with comprehensive benefits: health, dental, and company 401k match.Flexible, accommodating schedule in a fast-paced, fun, and supportive sales environment.Still not convinced? The little things matter too:
No cold calling — focus on qualified leads and building lasting client relationships.Ongoing sales training and development, plus additional pay during your first 4 weeks of training to jumpstart your success.Motivating individual sales goals and competitive incentives designed to reward your personal success and drive.Qualifications:
Must Have:
2-4 years of sales experience with a proven track record.Professional level of oral and written communication skills.Understanding of lead process and ability to actively engage with all leads.Excellent phone personality with strong articulation skills and the ability to connect effectively with senior guests.Outstanding attendance and punctuality.Competitive nature with a passion for uncovering new booking opportunities.Self-motivated with a positive, can-do attitude.Strong computer skills and effective time management.Passion for creating memorable guest experiences.Nice to Have:
Call center experience.Travel industry experience.Why Join American Cruise Lines?
At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America’s leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.
Third Mate
American Cruise Lines is seeking Third Mates for our growing fleet sailing unique itineraries along inland and coastal waterways of the East Coast, Pacific Northwest, Columbia-Snake Rivers, Great Lakes, and Mississippi-Ohio-Cumberland-Tennessee-Arkansas Rivers. Our U.S. flag ships are state-of-the art designed for safe operation and five-star service to 100-200 guests.
Third Mates are responsible for safe vessel and launch operations, adherence to company and regulatory standards, and representing the company as a professional leader and example. Our Third Mates are licensed mariners with basic maritime experience and keen interest in gaining experience in challenging U.S. coastal and river waterways. Our Third Mates are team-oriented, self-disciplined, and hands-on workers. Third Mates work alongside Deckhands and Engineers completing watch standing, maintenance, sanitation, and logistics tasks. Third Mates operate and maintain our 35ft-50ft certificated passenger launches. Our Third Mates are people-oriented professionals and meticulous officers, in service to our guests and as examples to our crews.
Third mates enjoy comfortable onboard accommodations and chef prepared meals. American Cruise Lines operates our own bridge simulator, enabling rigorous recurrent training and development focused on critical decision-making and advanced piloting skills. American Cruise Lines recruits and retains the best professional mariners in the industry.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Ensure safety and security of passengers, crew, and vessel.Safe launch operations in compliance with company and regulatory standards.Conduct daily inspections of all vessel spaces.Standing helm, security, gangway watches in Deckhand rotation.Execution of vessel cleaning, sanitation, maintenance, and logistics.Standing piloting watches under instruction of Captain or Mate.Assisting Engine Room Attendant with machinery and system maintenance.Support hotel and culinary teams in delivering five-star guest service.Maintain logs, reports, and administrative records.Maintain exemplary professional grooming and uniform appearanceWork Schedule:
Typical March through November Cruise Season: 6 weeks on / 3 weeks off or 4 weeks on / 4 weeks off. Additional work periods may be possible during winter months aboard the few vessels operating or repositioning year-round.This is a full-time, exempt position.Qualifications:
U.S. Coast Guard Master’s license: Masters 100T.Transportation Worker Identification Credential (TWIC).Piloting and Boat Handling experience on coastal and river waterways: minimum 6months, desired 1yr.Self-disciplined work habits and personal grooming.Good communication skills and team skills.Pre-employment drug test and continual participation in random testing.Ability to perform the essential functions of the job with or without accommodation.Essential Functions:
Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.Ability to work around 12 hours per day. Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.Ability to stand for your entire shift.Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.Ability to frequently bend, squat and reach. Ability to live and work on board a vessel for extended periods of time.Ability to use stairs frequently.Compensation and Benefits:
Competitive daily rate.Health, dental, vision, and 401(k) with match.Access to advanced simulator-based training.Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and trainingApplicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
Marine Engineering Coordinator
American Cruise Lines is seeking shoreside Coordinators/Watch Standers for our Fleet Operations Center to support our growing fleet of small cruise ships sailing unique itineraries along inland and coastal waterways of the East Coast, Pacific Northwest, Columbia- Snake Rivers, Great Lakes, and Mississippi-Ohio-Cumberland Rivers. Our U.S flagged ships are state-of-the art designed for safe operation and five-star service to 100-200 guests. This is a fully in-person role based in Guilford, CT.
Marine Engineering Watch Standers report directly to the Fleet Operations Center Manager and are responsible for maintaining 24hr fleet support through proactive monitoring of weather forecasts, channel conditions, bridge-lock operations; together with tracking the status of vessels and routes to sustain safe, secure and consistent cruise operations. Watch Standers communicate regularly with vessel officers to manage routine and emergent situations. Watch Standers audit company and regulatory performance standards continually through oversight tools and technologies, supporting performance excellence while representing the company as a professional.
This role executes the current and future Fleet Operations Center communication and oversight tasks, flexing daily requirements to sustain fleet execution of cruise schedule. Marine Engineering Coordinators maintain set watches and execute a framework of fleet and crew status-tracking-oversight-assessment tools and views to enable proactive real-time fleet operations management. Marine Engineering Coordinators maintain full real-time and 21-day outlook views for weather, tidal, river gage, lock-bridge status, waterway status, and environmental status across all fleet routes during their assigned watch schedules.
Marine Engineering Coordinators maintain various shifts to support 24/7 fleet operations and are the first point of contact and direct support contact for all vessels and regional managers across all cruise routes. Similar to the officers aboard our vessels, Marine Engineering Coordinators are focused and diligent in the performance of their duties while “on watch” reducing risk and optimizing decisions, by maintaining an accurate status of vessels, crews, logistics, and route conditions together with accurate forecasts, schedules, and plans. The Fleet Operations Center supports fleet and company decision makers in keeping well ahead of planning, response, and emergent decision timelines.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Maintain and execute framework of fleet and crew status-tracking-oversight-assessment tools and views to enable proactive real-time Fleet Operations Center management.Organize and assess 30-day outlook of fleet, crewing, and logistics information, forecasts, and projections to display and communicate to Shipboard Officers, Regional Managers and Senior Executive Leadership.Organize and assess 30-day outlook of fleet operations within standard parameters for weather, tides, river gages, lock-bridge-channel conditions, environmental and security conditions across all cruise routes to display and communicate to Shipboard Officers, Regional Managers and Senior Executive Leadership.Coordinate and communicate with Operations Centers supporting USCG, USACE, FEMA, Maritime Industry Operators.Coordinate and communicate with Regional and Industry Maritime Operator Groups.Execute required regulatory Notices of Arrival, Bridges-Locks-Waterways Use Notifications and Reservations.Administrative reporting, filing, invoicing, and documentation of standard Fleet Operations Center procedures.Maintain track of repair timelines to ensure executions of current and future cruise desired.Qualifications:
Maritime engineering operations and maintenance experience.Team-building experience, poised communications and problem-solving skills.Proven multi-tasking and prioritization project execution skills.Proven responsibility and discretion in handling sensitive personnel and security information.Work Location, Routine Hours, and Travel:
Primary Work Location is the Fleet Operations Center – Guilford CT.40-hour Per Week Duty Periods including weekends (Day-Afternoon-Night Shifts).Periodic travel for 7-day periods aboard company vessels for operational familiarization, mariner recency, and route familiarization. Annual travel days 14-21 days (less than 5% of normal work days).Perks:
Competitive salary and 401k plan. Health, dental, and vision plans available.Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
American Cruise Lines seeks experienced Captains to lead our U.S. flag fleet. American Cruise Lines cruise along inland and coastal waterways, including the East Coast, Alaska, Pacific Northwest, Great Lakes, Columbia & Snake Rivers, Mississippi, Tennessee, Ohio, and Cumberland Rivers. American Cruise Lines modern vessels accommodate 100 to 200 guests designed for safe navigation and exceptional service.
Captains are responsible for safe vessel operations, adherence to company and regulatory standards, and representing the company as a
professional leader. American Cruise Lines Captains are master mariners with firsthand piloting experience in challenging coastal and river waterways. Captains are meticulous professionals, in service to our guests and as examples to our crews.
Captains enjoy comfortable onboard accommodations and chef prepared meals. American Cruise Lines operates our own bridge simulator, enabling rigorous recurrent training and development focused on critical decision-making and advanced piloting skills. American Cruise Lines recruits and retains the best professional mariners in the industry.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Ensure safety and security of passengers, crew, and vessel.Operate the vessel in compliance with company and regulatory standards.Execute prudent maneuvering, docking, locking, and anchoring.Conduct daily inspections of all vessel spaces.Supervise, lead, and develop deck officers.Oversee Shipboard Engineer.Coordinates major engineering repairs with port engineers.Support hotel and culinary teams in delivering five-star guest service.Maintain logs, reports, and administrative records.Provide visible leadership through announcements, rounds, and guest interaction.Work Schedule:
Typical March through November Cruise Season: 6 weeks on / 3 weeks off or 4 weeks on / 4 weeks off. Additional work periods may be possible during winter months aboard the few vessels operating or repositioning year-round.This is a full-time, exempt position.Qualifications:
U.S. Coast Guard Master’s license: minimum 100T, desired 1600T or greater.Transportation Worker Identification Credential (TWIC).Captain experience on coastal and river waterways: min 2yrs, desired 5yrs with Z-drive experience.Excellent communication skills and team-building skills.Pre-employment drug test and continual participation in random testing.Great Lakes Captain: Route familiarization and recency in all or several areas including: St. Lawrence Seaway, Welland Canal, St. Mary's River, and U.S. port routes in Lake Ontario, Lake Erie, Lake Huron, and Lake Michigan.Ability to perform the essential functions of the job with or without accommodation.Essential Functions:
Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.Ability to work around 12 hours per day.Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.Ability to stand for your entire shift.Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.Ability to frequently bend, squat and reach.Ability to live and work on board a vessel for extended periods of time.Ability to use stairs frequently.Compensation and Benefits:
Competitive daily rate.Health, dental, vision, and 401(k) with match.Access to advanced simulator-based training.Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise & Excursions Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise & Excursions Director is a hybrid role responsible for engaging guests both on board and ashore. On board, the Cruise & Excursions Director is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests through a series of activities, shows, events, presentations, communications and socializing throughout the cruise. Ashore, the Cruise & Excursions Director engages guests in each destination through a series of shoreside excursions, explorations and adventures while managing all shore excursions and transfer operations, external vendor/operator communications, premium excursion upselling and inventory management.
This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished presentation skills, a collaborative team spirit and a passion for guest satisfaction. The Cruise & Excursions Director reports to the Hotel General Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities
Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.Create the Ship to Shore.Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.Greet guests as they depart for and return from shore excursions.Accompany guests on daily excursions as a company representative and brand ambassador.Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.Make daily midday announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.Assist in the delivery of the Safety Briefing with the Captain.Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set-up, background music, A/V requirements, etc.).Meet and greet step-on entertainers when they join the ship; conduct sound check and inspect stage set-up.Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.Manage launch boat operations with the Mate.Purchase morning newspapers in port each day.Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.Ensure that approved background music is playing in lounges before and after each activity, presentation and show.Create and update bulletin board daily.Coordinate weekly office inventory.Prepare folders and materials for turnaround day.Inform crew members of daily excursion offerings.Monitor and evaluate performance of vendors, coach companies, guides, ground operators, motor coaches, entertainers and guest speakers, providing immediate course corrections when necessary.Oversee company representation at pre-cruise hotels on turnaround day (when applicable).Meet with Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.Promote on board sales and brand loyalty program.Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, entertainment, enrichment and activities.Perform other reasonable duties as assigned by the Hotel General Manager.Perform bartending duties as needed with other management personnel.Qualifications:
Bachelor’s Degree in hospitality, tourism, or event management is preferred.Proficiency in Microsoft Office Suite applications.Enthusiasm, confidence, and a can-do attitude.Strong public speaking skills.Strong social skills.Strong critical thinking skills.Strong sense of production and presentation.Basic knowledge of audio/visual equipment required.Excellent time management and attention to detail.Strong knowledge of U.S. Geography preferred.Transportation Worker Identification Credential (TWIC).Ability to perform the essential functions of the job with or without accommodation.Attributes for Success:
Ability to engage guests throughout each cruise. Superior time management. Ability to manage and solve problems. Sense of urgency in all guest, crew, and home office requests. Positive attitude and receptive to continuous performance feedback.Work Schedule:
7 days per week while onboard the ship.6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.This is a full-time, exempt position.Essential Functions:
Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.Ability to work around 12 hours per day.Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.Ability to stand for your entire shift.Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.Ability to frequently bend, squat and reach. Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.Ability to work outside with frequent and direct sun and heat exposure.Ability to live and work on board a vessel for extended periods of time.Ability to use stairs frequently.Compensation and Benefits:
Competitive daily rate.Health, dental, vision, and 401(k) with match.Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
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**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
