Project Manager American Bath Group (ABG) is a leading manufacturer of high-quality bathware products for residential and commercial markets across North America. Built on innovation, craftsmanship, and continuous improvement, ABG delivers products designed to enhance everyday life. We are seeking a detail-oriented and customer-focused Project Manager to support key accounts, drive cross-functional coordination, and ensure projects are delivered on time and to specification. Position Summary The Project Manager oversees the full lifecycle of customer orders and projects within a fast-paced manufacturing environment. This role ensures alignment across departments, maintains customer satisfaction, and proactively manages timelines, risks, and communication. You will serve as the primary point of contact for key accounts, partner with internal teams, and drive execution from order entry through delivery and post-sales support. Primary Responsibilities Oversee support for key accounts, including Welltower and IMI Manage projects end-to-end from order entry through after-sales support Act as the primary contact for customers, contractors, plumbers, builders, wholesalers, rep agencies, and internal stakeholders Coordinate across Sales, Manufacturing, Accounting, Shipping/Logistics, and Warranty teams to ensure alignment Track project progress, production timelines, and material availability Monitor lead times and ensure customer commitments are met (e.g., 10-day timelines) Enter, review, and proof orders to ensure accuracy and alignment with customer specifications Maintain and update Smartsheets and internal tracking systems Provide internal updates and status reports to leadership Proactively follow up with departments when deadlines are at risk Escalate production, scheduling, or supply issues quickly and effectively Work cross-functionally to resolve production, shipping, or scheduling challenges Manage customer expectations and communication when issues arise Assist with billing and accounting-related issue resolution Support onboarding of new Welltower contractors Coordinate escalation calls to improve timelines or resolve capacity constraints Lead monthly rep/quote tracking calls with 30+ agencies Maintain strong customer relationships to support retention and repeat business Required Skills Abilities Strong organizational and project management skills with attention to detail Excellent communication skills with a proactive, customer-focused approach Ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and ability to escalate issues appropriately Comfortable working across multiple systems and developing tracking tools Adaptable, flexible, and solutions-oriented mindset Education Experience High school diploma or equivalent required; associate's or bachelor's degree preferred Entry-level role; customer-facing, coordination, or project support experience preferred Strong computer skills required (Smartsheet experience a plus) Interest in process improvement or AI tools is a plus Physical Requirements Ability to work in an office and manufacturing environment as needed Ability to sit, stand, and move between departments throughout the day Why Work for American Bath Group? ABG offers a stable, growing environment where team members can make a measurable impact. You will gain exposure to cross-functional operations, customer account management, and process improvement initiatives. We provide opportunities for long-term career growth in a collaborative, fast-paced environment focused on continuous improvement. Equal Employment Opportunity Statement American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic
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