ABOUT THE CALL CENTER AGENT POSITION
Do you like helping others? If so, this job might be for you!
We’re a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.
We operate 24/7/365 to help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.
On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. You’ll be helping people from all walks of life across a variety of industries – with a friendly and helpful voice.
COMPENSATION: Earn up to $22.20 per hour.
You must work a minimum of 40 hours per week.$3.25/hr. Attendance BonusAgents without any attendance violations (including absences, leaving early, being tardy, or being out of rotation) during a pay period are eligible for a pay period bonus to reward their exceptional attendance. $3.25 for every hour worked during the pay period for no schedule adherence issues.Spanish Bi-Lingual Differential:
Fluent in Spanish and English? Earn a $1.25 per hour differential once you have graduated training and are handling all calls.
Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.25 per hour. Lead the team as a Supervisor and you can earn up to $26.95 per hour.
BENEFITS
Simple IRA retirement plan with company match contribution up to 3%Competitive compensationEmployer Provided Life InsuranceMedical, Vision, Dental, Insurance Offered with Employer ContributionPaid lunch and breaks40 hours of Vacation time after first 12 months of Ambs employmentPaid birthday benefit after 12 months of Ambs employment1 Floating Holiday after 12 months of Ambs employmentHours worked on holidays are paid at time and a halfOvertime availableBi-weekly incentives based on attendance40-hour bonus pay for 1-year perfect attendanceQUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
High School Diploma or equivalent requiredTyping skills of 20 wpmCustomer service experience preferredExcellent interpersonal, verbal, and written communication skillsStrong basic computer skillsAbility to multi-taskAbility to make sound decisions under pressureAbility to deal with difficult situations and peopleAbility to work well in both a team environment and independentlyA strong attention to detailRequires primarily sitting at a desk for extended periodsFULL-TIME EMPLOYEES
40+ hours per weekMust be available to work an 8-hour shift Monday through Sunday.Mandatory weekends and holidays.EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
Company DescriptionAmbs Call Center is a family owned and operated company. We provide 24/7/365 telephone answering and virtual receptionist services to businesses across the nation. We focus on helping our client succeed by allowing them to communicate with their customers whenever they call. Read more about us here https://www.ambscallcenter.com/why-ambs/ 