As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties, enabling SMS, MMS, WhatsApp, push notifications, and text-to-voice message delivery to end users.
Key job responsibilities
You will lead our messaging and communications partnership initiatives, building relationships with key telecommunications technology partners. This role combines strategic business development with technical expertise to drive revenue growth through innovative partner solutions.
You'll manage the full partnership lifecycle - from identification through implementation and ongoing relationship management. Your telecommunications expertise will guide partnership evaluation from both technical and commercial perspectives, ensuring alignment with our strategic objectives and customer needs.
As the primary technical liaison, you'll connect partners with internal teams, translating complex telecommunications capabilities into clear business value. Success requires staying ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards. You'll also leverage AI technologies to optimize partnership processes and enhance our communications platform.
The ideal candidate brings proven experience in telecommunications technology, partnership management, and complex technical integrations. Your expertise will directly influence our product strategy and drive innovation in our communications solutions.
A day in the life
• Review overnight communications from APAC partners regarding a new carrier integration project. Prepare notes for the upcoming technical review meeting with solution architects.
• Lead a video call with a partner's VP of Strategic Partnerships and their technical team to discuss API integration timelines and review performance metrics for existing messaging services. Present our roadmap for expanding voice capabilities and discuss potential customer opportunities.
• Meet with our product team to share updates about new compliance requirements. Collaborate on prioritizing feature requests and discuss technical feasibility of new integration points requested by key partners.
• Prepare materials for next week's executive business review. Analyze performance metrics, compile ROI data, and create presentations highlighting successful joint implementations.
• Lead the monthly partnership status review with internal stakeholders. Update teams on partner pipeline, ongoing integrations, and emerging market opportunities.
• Draft a proposal for a new strategic partnership opportunity, incorporating AI-powered features for enhanced message routing and delivery optimization.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS • Minimum of 5+ years experience in the telecommunications sector, with demonstrated expertise in carrier contract negotiations and vendor management
2+ years experience in the A2P messaging space (carrier relations or business development)
• Comprehensive knowledge of global messaging infrastructure including carrier technology (e.g., SMS, MMS, RCS) and OTT platforms such as WhatsApp, Apple Messages for Business, Line, Kakao Business, Viber.
• Experience negotiating commercial terms and pricing within the telecommunications industry.
• Proven international experience in at least one telecom market outside of the US/Canada, with understanding of regional market dynamics and regulatory frameworks
Strong understanding of software, APIs, cloud platforms, and emerging technologies with the ability to converse at a deep technical level
PREFERRED QUALIFICATIONS • Experience as a leader of cross-discipline teams for major feature and service launches
• Experience influencing at all levels of an organization
• Excellent communication and negotiation skills to prioritize projects and get commitments from internal stakeholders, including TPMs, SDEs, SDMs, program managers, and leaders at multiple levels across operations, legal, and business areas.
• Excellent writing and communication skills.
• Exceptional analytical and project reporting skills.
• Strong bias for action with an ability to operate in a fast-paced environment both for the short-term answer, and long-term/scalable solution.
From a business and technical perspective, this leader will:
• Have experience shaping business strategy for technical products or services.
• Possess deep industry expertise in enterprise software and services
Masters of Business Administration degree preferred.
Professional traits of Amazon leaders:
• Relentless focus on the customer
• Exhibit excellent judgment
• Have high standards
• Dive deep into the details of the business
• Deliver results
• Think big
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,100/year in our lowest geographic market up to $220,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
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