Delivery Dispatcher They say a rising tide lifts all boats -- and we are here to prove it. Rising Tide Logistics is a newly launching Amazon Delivery Service Partner hiring Dispatchers to join our founding team in Bordentown, NJ. We focus on getting the job done right so every Delivery Driver gets paid well while getting home safely and on time. Our Dispatchers are the operational backbone of the team. You will help keep Delivery Drivers supported, delivery routes moving, customer deliveries on track, and daily warehouse operations running smoothly from start to finish. This is an opportunity for someone who is organized, calm under pressure, and ready to grow into a leadership role as our delivery operation scales. We are looking for reliable, high-ownership team members who are willing to learn, solve problems, and help build a strong delivery operation from the ground up. Delivery Dispatcher Responsibilities As a Dispatcher with Rising Tide Logistics, you will support the daily execution of our Amazon last-mile delivery operation. You will work from our Bordentown warehouse and serve as a central point of communication for Delivery Drivers, Non CDL Drivers, Couriers, leadership, and Amazon station personnel throughout the day. Your responsibilities will include: Support daily dispatch operations from the warehouse, including Delivery Driver check-in, route assignments, departure readiness, and end-of-day return procedures. Monitor Delivery Drivers and delivery routes throughout the day using company-provided dispatch, GPS, and delivery tracking tools. Communicate with Delivery Drivers by phone, text, and dispatch systems to provide support, route updates, safety reminders, and clear direction. Identify delivery delays, route issues, driver concerns, vehicle problems, and other operational exceptions; communicate issues promptly to leadership. Assist Delivery Drivers and Couriers with delivery questions, navigation issues, package concerns, customer delivery exceptions, and return-to-warehouse procedures. Coordinate with warehouse staff and Amazon station personnel to help ensure delivery routes leave on time and packages are delivered efficiently. Track Delivery Driver attendance, schedule changes, callouts, and daily operational updates. Maintain accurate dispatch notes, logs, reports, and records in company and Amazon delivery systems. Help monitor driver safety, delivery quality, customer experience, and route performance throughout each shift. Assist with delivery vehicle readiness, driver vehicle inspections, key management, and fleet-related communication as needed. Support end-of-day reconciliation at the warehouse, including undelivered packages, Delivery Driver debriefs, returned equipment, and operational reporting. Help identify opportunities to improve communication, delivery route execution, driver support, and daily warehouse workflow. Maintain a professional, calm, solutions-focused approach during busy or high-pressure delivery operations. Qualifications Delivery Dispatcher Requirements -- Strong communication skills and professional phone etiquette. Excellent organization, time-management, and attention-to-detail skills. Ability to multitask and make sound decisions in a fast-paced delivery environment. Comfortable using computers, mobile devices, dispatch software, GPS tools, spreadsheets, and data-entry systems. Prior dispatch, logistics, transportation, warehouse, delivery, courier, customer service, or leadership experience is preferred. Willingness to learn Amazon delivery systems, route monitoring tools, and DSP operating procedures. Ability to work independently while collaborating closely with Delivery Drivers, Non CDL Drivers, and leadership. Ability to remain calm, professional, and solution-oriented when handling time-sensitive delivery issues. Must be available to work early mornings and/or late evenings, weekends, and holidays as operational needs require. Must be legally authorized to work in the United States. Must have reliable transportation to commute to the Bordentown warehouse. Valid driver's license required.
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