Front Desk Associate | Operations Team
About Alpha Fit Club & Your Role as Front Desk/Operations
Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community. As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.
Key Responsibilities:
Member Experience & Customer ServiceGreet members with a warm, welcoming attitudeAssist with check-ins and class bookingsProvide information on membership options, promotions, and policiesAddress member inquiries, concerns, and feedback professionallySalesActively promote and sell memberships and class packagesEducate members on promotions, add-ons, and benefits to enhance their experienceOperational SupportMaintain a clean, organized front desk and lobby areaSupport trainers and coaches with class transitions and studio upkeepTroubleshoot minor tech issues with check-in systems and class software
Qualifications & Skills
Strong interpersonal and communication skills
Sales-driven with the ability to upsell and close deals
Ability to multitask in a fast-paced environment
Comfortable with technology and gym management software
Passion for fitness and a team-oriented mindset
Schedule & Availability
Part-time positions available
Must be available for early mornings, evenings, and weekends as needed.
Why Join Alpha Fit Club?
Be part of a growing fitness community
Competitive pay and membership perks
A dynamic, supportive team environment
