Purpose: This is a full-time, 35-hour/week position. Under the direction of the Executive Director, the Property and Resident Support Coordinator oversees the day-to-day operations and resident support services at St. Colman School House Apartments. This position serves as both a property management and direct resident support role, ensuring a safe, stable, and welcoming housing environment for low-income residents, including youth aging out of foster care and single parents participating in workforce development programs.
Using a trauma-informed and resident-centered approach, the Property and Resident Support Coordinator supports housing stabilization, resident engagement, and overall well-being by addressing barriers related to the social determinants of health. The position works collaboratively internally (CBCM, Workforce Development/FSS, Affordable Housing Holdings, etc.) and externally with community partners, service providers, and workforce development programs to promote self-sufficiency, lease compliance, community integration, and long-term housing success.
Essential Job Functions:
Must be able to work independently while fostering a safe, supportive, and community-oriented living environment that promotes resident stability, self-sufficiency, and long-term housing success.Encourage resident self-determination, self-advocacy, and personal growth by utilizing a trauma-informed, strengths-based approach with all residents and community interactions.Demonstrate a strong work ethic, professionalism, accountability, and a high level of integrity in all resident, property, and community partner interactions.Oversee the daily operations of St. Colman School House Apartments, including resident relations, unit oversight, building concerns, and coordination of property-related needs to maintain a safe and welcoming environment.Provide direct resident support services including intake, assessment, education, referral, and ongoing support related to identified Social Determinants of Health (SDOH) needs.Maintain an active resident support caseload and provide ongoing engagement and follow-up services to residents requiring additional support for housing stabilization and independent living.Assist residents with housing stability, lease compliance, conflict resolution, crisis intervention, and linkage to supportive services to reduce barriers that may impact successful tenancy.Coordinate move-ins, orientation, and resident onboarding to ensure residents understand lease expectations, building procedures, available supports, and community resources.Maintain confidentiality and release information only within agency guidelines and on a need-to-know basis.Provide services in an empathic, respectful, hopeful, and welcoming manner that recognizes the impact of trauma and promotes resident dignity.Complete all required documentation and data collection.Prepare and maintain organized resident and property-related files and documentation in accordance with agency standards.Conduct routine unit walkthroughs and property observations to identify maintenance concerns, safety risks, lease violations, or resident support needs and coordinate follow-up as appropriate.Coordinate with maintenance staff, vendors, and community partners to ensure timely response to property-related concerns and resident needs.Provide education and linkage to Community-Based Organizations and supportive services that assist residents with independent living skills, employment readiness, childcare access, financial literacy, transportation, food security, and overall self-sufficiency.Support youth aging out of foster care and single parents in workforce development programming by assisting with goal planning, community integration, and access to stabilizing resources.Enhance coordination of behavioral health, physical health, and supportive services with local providers, Medicaid organizations, schools, workforce development agencies, and other community partners.Work collaboratively with leadership and program staff to identify interventions and resources that increase financial stability, resident engagement, and eviction prevention efforts.Foster cross-departmental collaboration to identify resident and community-level needs and support positive housing and program outcomes.Demonstrate effective time management, organization, team collaboration, and professional written and verbal communication skills.Demonstrate crisis intervention, critical thinking, de-escalation, and problem-solving skills to determine appropriate interventions and support strategies for residents and property-related concerns.Conduct regular resident follow-up to assess ongoing needs, resident satisfaction, housing stability, and successful connection to resources and supports.Communicate regularly with supervisors, team members, property partners, and service providers regarding resident progress, emerging concerns, building operations, and support needs.Participate in scheduled supervision, staff meetings, trainings, and professional development opportunities related to trauma-informed care, supportive housing, property management, and resident engagement.Support community-building efforts within the property by encouraging positive resident engagement, participation in programming, and development of a respectful living environment.Respond appropriately to resident crises, emergencies, and urgent property concerns in accordance with agency procedures and safety protocols.Perform additional duties as assigned to support the mission, operations, and resident success goals of St. Colman School House Apartments.Required Education/ Experience: Bachelor’s degree in community or social services with 5 years experience or Master’s degree in community or social services with 3 years experience. Experience compiling and sorting data, entering raw data into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel. Demonstrated knowledge and experience in the provision of community social services and trauma-informed care. Must have and maintain a valid PA driver’s license and use of a personal vehicle. Must possess or obtain mandated reporter certification along with CPR and crisis intervention training. Must complete onboarding training modules prior to Go Live date.
Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.
If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.
As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.
Read LessPurpose: This full-time, 35-hour/week position is responsible for assisting the Residential Property Manager (RPM) in the operations of the overall management of public housing/tax credit developments at various locations throughout Allegheny County.
Essential Job Functions
Assist in reaching and maintaining established management goals and objectives, and evaluating tools to measure performanceAssure all duties relative to housing, leasing, record keeping, and other related responsibilities, remain in compliance with all applicable local, state, and federal laws, rules, ordinances, and regulations.Participate in conducting regular quality control and compliance reviews around HUD regulations and programs Work with the RPM within the established budget while also demonstrating high levels of communication with financial personnel in the Central administrative officeAssist with monitoring and maintaining an annual operating budget for assigned properties Assist RPM with resources to the extent that the property is maintained at all times in good physical condition with stable fiscal operationAssist in aggressively establishing and pursuing effective rent-collection strategiesAssist with maintaining occupancy level per property as per goals established by HUD via completing marketing plans, and advertising strategies, and ensure that techniques and methods to maintain leasing goals are used effectively Ensure accurate and timely processing of applications, lease-ups, certifications, and annual or interim recertificationsMaintain established occupancy goals Assist in establishing and implementing effective marketing measures to address available vacanciesConduct physical inspections of the properties as often as demands require (walk the sites)Assist with maintaining courteous behaviors and continuous communication with employees, residents, applicants, and ACHA vendorsAssists RPM in the timely completion and documentation of maintenance charges and work ordersPerform other related duties as assignedKnowledge, Skills and Abilities
The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Authority.The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Authority. Exhibits a professional manner in dealing with others, and works to maintain constructive working relationshipsHard working, well organized, highly motivated, creative, and personable. Ability to communicate with people from a broad range of social and economic backgroundsFamiliarity with dispute resolution concepts.Must be computer literate and proficient in the use of Adobe and MS software (Windows; Outlook; Word; Excel; Access).Must be able to take direction and work well with others; must be able to work under the stress of deadlines, to respond to change productively, and to handle other tasks as assigned Familiarity with Emphasys public housing/HCVP software is a plus.Required Education/ Experience
High school diploma, GED, or equivalent required; college degree preferred. Demonstrated experience with residential property management, low-income, tax credit or other subsidized housing experience preferred. Must possess and maintain a current, valid PA Driver’s License, and use of a personal vehicle.
Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.
If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.
As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.
Read LessPurpose: This is a full-time, grant-funded 35-hour/week position. Under direction of the Assistant Director, targeted Case Management is delivered that addresses all the domains of social determinants of health. This position is a direct service position supporting people throughout Allegheny County toward self-sufficiency and housing stabilization.
Essential Job Functions:
Must be able to work independently, moving residents in the direction of independence by encouraging self-determination, and self-evaluation and consistently assisting residents to recognize their own strengths and using those strengths for personal growth.Must demonstrate a strong work ethic and a high level of integrity. Provide direct services to recipients for the purpose of outreach, intake and assessment, education, and/or referral for identified Social Determinants of Health (SDOH)needs. Maintain an active caseload of at least 40 individuals throughout Allegheny County.Must maintain confidentiality and provide information within agency guidelines and on a need-to-know basis. Provide services in an empathic, hopeful, and welcoming manner.Complete all documentation and data collection in accordance to State and agency requirements including intake, assessments, data entry, and progress notes.Prepare and maintain all necessary documents for the case file.Provide education and linkage to Community Based Organizations to support the development of living skills that will aid independent living in the community and self-sufficiencyEnhance coordination of services for behavioral and physical health with local Medicaid insurance providersEngage Community-Based Organizations as part of an integrated holistic approach to person-centered care and educationWork collaboratively with the CBCM Program Manager to identify interventions and resources available that increase financial literacy and reduce the risk of housing instability and imminent risk of homelessness. Develop and maintain a comprehensive list of local and state resources that address each domain of Social Determinants of Health, including but not limited to Child care access and affordability, clothing, employment, financial strain, food insecurity, housing instability, transportation, and utilities. Foster Cross-Departmental collaboration to help identify community-level needs and produce outcome deliverables. Ability to demonstrate time management, team collaboration, and professional written and verbal communication skills.Ability to demonstrate critical thinking and problem-solving to determine the best plan for each individual on their caseload.Provide quarterly and annual follow up to ensure individuals served were satisfied with services and have maintained the resources provided. Communicate with other team members and program manager about resident progress and needs.Participate in scheduled supervisions to provide and accept feedback and identify opportunities for continued professional development.Develop individualized treatment plans with each resident to further develop their ability to live independently in the community.Required Education/ Experience: Bachelor’s degree in community or social services required. Experience compiling and sorting date, entering raw date into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel. Demonstrated knowledge and experience in the provision of community social services, preferred. Must have and maintain a valid PA driver’s license and use of a personal vehicle.
Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.
If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.
As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.
Purpose: This is a full-time, 35-hour per week position provides direct services to residents living in ACHA public housing communities throughout Allegheny County. The Coordinator helps residents pursue education, training, employment, financial stability, and long-term self-sufficiency. The position also serves as a connector between residents, community organizations, and ACHA departments to address barriers, prevent crises, and support long-term goals such as homeownership.
Essential Job Functions:
Resident Support & Case Management
Build strong, professional relationships with residents and meet individually to assess needs, set goals, and provide referrals to supportive services.Provide crisis intervention and short-term case management as needed.Assist residents in overcoming barriers to employment, education, and self-sufficiency.Guide residents in financial literacy, credit repair, and preparation for homeownership.Refer residents to federal, state, and local programs, such as health insurance, Social Security, and training resources.Workforce Development & Career Services
Identify and connect residents to job training, workforce readiness, and employment opportunities.Establish and coordinate partnerships with training providers, employers, and workforce agencies such as Partner4Work.Develop and support career pathways that promote long-term stability and upward mobility.Track, evaluate, and report on resident progress and employment outcomes.Community Engagement & Program Development
Build and maintain partnerships with local service providers, educational institutions, and employers.Coordinate community service and education programs tailored to resident needs (adult education, job readiness, financial literacy, youth programs).Support resident councils, including training, leadership development, and facilitation of elections and meetings.Plan and implement community events and initiatives that promote self-sufficiency, engagement, and empowerment.Research and apply for grants to support existing and new programs.Program Evaluation & Administration
Track and analyze program outcomes to measure effectiveness and improve service delivery.Maintain accurate case files and ensure compliance with HUD and ACHA reporting requirements (e.g., eLogic reporting).Prepare monthly, quarterly, and annual reports as required.Uphold confidentiality, integrity, and ACHA’s mission and values.Collaboration & Communication
Work closely with ACHA staff, including Resident Services, CBCM, and Property Management, to support residents.Assist in resolving conflicts between residents and property management, with a focus on eviction prevention.Serve as a liaison with community agencies, landlords, and other external partners.Perform other duties as assigned to support departmental effectiveness and efficiency.Skills and Performance Factors:
Strong work ethic, organizational, and interpersonal skills.Excellent written, oral, and public communication skills.Strong analytical, problem-solving, and decision-making abilities.Ability to work independently and collaboratively in a team environment.Knowledge of community resources, workforce development, and social services in Allegheny County.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe.Experience with data tracking, program evaluation, and reporting.Current, valid Pennsylvania Driver’s License and access to reliable transportation required.
Education and Experience Requirements:
Bachelor’s Degree in Social Work, Human Services, Workforce Development, Education, or a related field preferred;
Physical Requirements: Work is performed in both office and community settings. Must be physically able to travel to various ACHA sites and community partner locations. Must have manual dexterity sufficient to operate standard office equipment. Must be able to move or lift small objects (files, reports, office supplies).
Purpose: This is a full-time, grant-funded 35-hour/week position. Under the direction of the Associate Director, targeted Health Care Case Management is delivered that addresses all the domains of social determinants of health. This position is a direct service position supporting people in our public housing sites within Allegheny County toward self-sufficiency, housing stabilization and reduced risk of adverse health outcomes.
Essential Job Functions:
Must be able to work independently, moving ACHA residents in the direction of independence by encouraging self-determination, and self-evaluation and consistently assisting ACHA residents to recognize their own strengths and using those strengths for personal growthMust demonstrate a strong work ethic and a high level of integrityProvide direct services to recipients within ACHA for the purpose of outreach, intake and assessment, education, and/or referral for identified Social Determinants of Health (SDOH) needsMaintain an active caseload of at least 40 individuals within the ACHA portfolioMust maintain confidentiality and provide information within agency guidelines and on a need-to-know basisProvide services in an empathic, hopeful, and welcoming mannerComplete all documentation and data collection in accordance to State and agency requirements including intake, assessments, data entry, and progress notesPrepare and maintain all necessary documents for the case file and insurance provider reporting.Provide education and linkage to Medical Assistance providers and support the development of living skills that will improve health outcomesEnhance coordination of services for behavioral and physical health with local Medicaid insurance providersEngage Community-Based Organizations as part of an integrated holistic approach to person-centered care and educationWork collaboratively with the CBCM Associate Director to identify interventions and resources available that increase Health literacy and reduce the risk of utilization of acute servicesDevelop and maintain a comprehensive list of local and state resources that address each domain of Social Determinants of Health, with a focus on street medicine, harm reduction and preventative screening best practicesFoster Cross-Departmental collaboration to help identify community-level needs and produce outcome deliverablesAbility to demonstrate time management, team collaboration, and professional written and verbal communication skillsAbility to demonstrate critical thinking and problem-solving to determine the best plan for each individual on their caseloadProvide quarterly and annual follow-up to ensure individuals served were satisfied with services and have maintained the resources providedCommunicate with other team members and program manager about resident progress and needsParticipate in scheduled supervisions to provide and accept feedback and identify opportunities for continued professional developmentDevelop individualized treatment plans with each resident to further develop their ability to live independently in the communityObtain Advanced First Aide and CPR certification within 6 months of employment Must have and maintain a valid PA driver’s license and use of a personal vehicle.Required Education/ Experience: Bachelor’s Degree in Social Work, Psychology, Nursing, OR no degree and minimum of 4 years of demonstrated relevant experience.
Experience Preferred: Compiling and sorting date, entering raw date into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel. Demonstrated knowledge and experience in the provision of community social services, insurance benefit navigation and continuum services of care.
Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.
