The Comfort Advisor plays a critical role in assisting customers during in-home visits by providing expert advice on HVAC systems. Working within a small team, the advisor offers advanced technical expertise blended with strong interpersonal skills to recommend the most suitable products and ensure customer satisfaction throughout the sales process.
Responsibilities
Conduct client consultations during in-home visits to assess comfort needsProvide tailored product recommendations based on HVAC system knowledgeDeliver exceptional customer service to build trust and rapportPerform follow-up communication to maintain customer relationshipsManage accurate documentation for sales and customer interactions
Required Qualifications
3+ years of experience in customer service3+ years of HVAC experience
Preferred Qualifications
Proficiency with Customer Relationship Management (CRM) toolsEffective verbal and written communication skillsStrong problem-solving abilitiesIn-depth product knowledge of HVAC systemsExcellent interpersonal skills for customer interactionAttention to detail in documentation and follow-upCompany DescriptionFounded in 2004, All Service Heating & Air Conditioning is a full-service residential and commercial heating, ventilation, and air conditioning contractor. We serve Western North Carolina's HVAC needs, and take great pride in our staff of service technicians. We meet the heating, cooling, and air care needs of homes and businesses with a customer-first work ethic, industry knowledge, and unmatched reliability.Company DescriptionFounded in 2004, All Service Heating & Air Conditioning is a full-service residential and commercial heating, ventilation, and air conditioning contractor. We serve Western North Carolina's HVAC needs, and take great pride in our staff of service technicians. We meet the heating, cooling, and air care needs of homes and businesses with a customer-first work ethic, industry knowledge, and unmatched reliability. Read Less