COMPANY DESCRIPTION
All Points Investigations, LLC is a leading global investigations firm known for its expertise in cyber and physical investigations across industries such as social media, pharmaceuticals, automotive, and more. Founded by seasoned professionals with backgrounds in national security and corporate investigations, the firm serves clients from Fortune 100 and Fortune 20 companies. Services encompass areas like brand protection, supply chain, counterfeit detection, cyber scams, surveillance, and due diligence. Operating across nearly all 50 U.S. states and over 100 countries globally, the company brings decades of investigative experience and innovation to its operations. Licensed in Florida (Agency License A1800260), All Points Investigations has established itself as a trusted partner in safeguarding organizational integrity.
ROLE DESCRIPTION
All Points Investigations, LLC is seeking a Full-Time Account Manager based in the Central Florida region – preferably in Orlando – to support and expand client relationships across corporate, legal, insurance, and investigative sectors.
The Account Manager serves as the primary client liaison, managing investigative engagements from intake through completion while ensuring exceptional client service, operational coordination, and business development.
While this role is primarily a hybrid role, frequent travel the head office or satellite offices – located in the greater Orlando area – is required. Additional travel requirements include occasional travel for client meetings, conferences, or other responsibilities and projects.
The ideal candidate is highly organized, educated, and comfortable working within sensitive investigative environments involving cyber and OSINT investigations, brand protection, litigation support, corporate intelligence matters, and related investigative disciplines. This role requires a high degree of ownership, professionalism, responsiveness, and sound judgment while managing confidential matters, supporting clients, and representing the Company. Because investigative matters and business opportunities may arise outside of traditional business hours, the successful candidate must be willing to maintain reasonable availability for urgent client communications, operational needs, and other time-sensitive business matters, including evenings, weekends, and holidays when circumstances require.
KEY RESPONSIBILITIES
Client Relationship Management
• Serve as the primary point of contact for assigned clients including law firms, corporations, insurance companies, and private clients.
• Maintain strong relationships with clients through proactive communication and regular case updates.
• Ensure client needs, expectations, and investigative objectives are clearly documented and communicated internally.
• Provide professional guidance to clients regarding investigative services and capabilities.
Professional Availability & Client Responsiveness
• Serve as a dependable point of contact for clients, leadership, and investigative personnel throughout the lifecycle of investigative engagements.
• Maintain reasonable availability outside of traditional business hours to respond to urgent client matters, operational issues, business opportunities, and other time-sensitive communications when necessary.
• Monitor and respond to Company email, telephone calls, messaging platforms, and other approved communication channels in a timely and professional manner.
• Demonstrate flexibility to support clients and Company operations across multiple time zones, including domestic and international matters when business needs require.
• Exercise sound judgment in determining priority matters requiring immediate attention while maintaining a high standard of client service.
Case Coordination
• Manage investigative engagements from intake through completion.
• Coordinate with investigators, analysts, surveillance teams, and external partners.
• Track project milestones, deliverables, and deadlines.
• Ensure case documentation and reports meet internal quality standards.
• Assist with preparation and delivery of investigative reports.
Business Development Support
• Identify opportunities for additional services or expanded engagements.
• Support new client onboarding and proposal development.
• Assist leadership with relationship building within key sectors:
• Law firms
• Insurance carriers
• Corporate security departments
• Brand protection teams
• Other investigative agencies
• Represent the firm at industry events, conferences, and networking opportunities when required
Administrative and Operational Support
• Maintain accurate records within CRM and case management systems
• Assist with client billing coordination and engagement tracking
• Support internal operational workflows including:
• Case intake
• Investigator assignments
• Documentation and compliance
Quality Assurance
• Ensure investigative engagements maintain the firm’s standards of accuracy, discretion, and professionalism
• Verify deliverables meet client expectations and legal requirements
REQUIRED QUALIFICATIONS
Education / Experience
• Bachelor’s degree preferred in one of the following:
• Criminal Justice
• Business
• Intelligence Studies
• Cybersecurity
• Legal Studies
• Communications
• 3+ years experience in one or more areas:
• Investigations
• Account management
• Legal services
• Insurance claims or SIU
• Corporate security
• Related consulting services
Professional Skills
• Excellent written and verbal communication skills
• Strong organizational and project management ability
• Ability to manage multiple investigative engagements simultaneously
• High level of discretion and confidentiality
• Ability to work independently in a remote environment
• Professional Availability & Client Responsiveness
• Serve as a dependable point of contact for clients, leadership, and investigative personnel throughout the lifecycle of investigative engagements
• Maintain reasonable availability outside of traditional business hours to respond to urgent client matters, operational issues, business opportunities, and other time-sensitive communications when necessary
• Monitor and respond to Company email, telephone calls, messaging platforms, and other approved communication channels in a timely and professional manner.
• Demonstrate flexibility to support clients and Company operations across multiple time zones, including domestic and international matters when business needs require
• Exercise sound judgment in determining priority matters requiring immediate attention while maintaining a high standard of client service
Technical Skills
• Familiarity with:
• CRM systems
• Case management software
• Microsoft Office / Google Workspace
• Comfort working with investigative reports, legal documents, and research findings
Preferred Qualifications
• Experience working in:
• Private investigations
• OSINT or cyber investigations
• Litigation support
• Brand protection or anti-counterfeiting investigations
• Existing professional relationships within:
• Law firms
• Insurance carriers
• Corporate risk departments
• Knowledge of investigative workflows such as:
• surveillance coordination
• due diligence investigations
• fraud investigations
• threat assessments
Key Traits for Success
• Professional and polished client communication
• Strong judgment when dealing with sensitive or confidential matters
• Ability to manage complex cases involving multiple stakeholders
• Curiosity and investigative mindset
• High attention to detail
• Strong sense of ownership and accountability
• Responsive, dependable, and client-focused
• Willingness to support evolving business needs and time-sensitive investigative matters
• Flexible and adaptable in a fast-paced investigative environment
COMPENSATION & BENEFITS
Compensation for this role will mirror the candidate’s experience, qualifications, and industry standards, as determined at the discretion of All Points Investigations, LLC.
The compensation structure includes:
• Base Salary – Competitive salary commensurate with experience, expertise, and demonstrated capabilities.
• Commission Opportunities – Above-industry commission incentives tied to new business development, client growth, and revenue generated through managed accounts.
• Performance Appreciation – The commission structure is designed to recognize and reward initiative, client relationship development, and contributions to firm growth.
• Flexible Work Environment – Primarily remote with regular travel to Company offices for meetings, training, collaboration, and operational support. Occasional travel for client meetings, conferences, networking events, and other business activities is required. Due to the nature of investigative operations and a nationwide and international client base, employees are expected to maintain reasonable professional availability outside of standard business hours to support urgent client matters, operational needs, and business opportunities as they arise.
• Professional Development Opportunities – Exposure to advanced investigative disciplines including cyber and OSINT investigations, intelligence analysis, litigation support, and corporate risk investigations.
Compensation terms, commission structures, and performance metrics will be discussed with qualified candidates during the hiring process.
PROFESSIONAL COMMITMENT
This position plays an important role in maintaining the Company's reputation for exceptional client service and responsiveness. The successful candidate must be willing to provide reasonable availability outside of normal business hours when business needs require, including urgent client matters, operational issues, international communications, or time-sensitive opportunities. This expectation is considered an essential function of the position and will be administered in accordance with all applicable federal and state wage-and-hour laws and Company policies.
