What You’ll Do
As a Restoration Technician, you’ll help customers get back to normal after property damage by performing hands-on restoration and mitigation work.
Daily responsibilities include:
Perform water damage mitigation, mold remediation, and cleanup services
Set up and monitor drying/dehumidification equipment
Inspect and document job progress using company software (DASH)
Communicate clearly with customers and teammates
Follow all safety procedures and company protocols
Maintain vehicles, tools, and equipment in clean working condition
Deliver excellent customer service on every project
Qualifications
High school diploma or equivalent
1+ year of restoration, construction, or related experience preferred
Strong attention to detail and problem-solving skills
Able to work independently and on a team
Professional communication and organization
Valid driver’s license and clean driving record
IICRC certifications a plus (we provide training if you’re new to the industry)
What We Offer
Competitive hourly pay (based on experience)
Health, dental, and vision insurance
Paid time off (vacation, holidays, sick days)
Training and career advancement opportunities
Supportive, growth-minded team culture
Why You’ll Love Working Here
At All Dry NE Atlanta, you’re not just fixing buildings — you’re helping people recover from unexpected loss. We’ll invest in your skills, support your career growth, and celebrate your success.
Join a team that takes pride in doing things right — and doing good.
Company DescriptionAll Dry of NE Atlanta is a trusted leader in water/fire damage restoration, mold remediation, and property cleanup. We help homeowners and businesses recover quickly with compassion, professionalism, and precision. Our team is known for integrity, attention to detail, and doing things the right way — every time.Company DescriptionAll Dry of NE Atlanta is a trusted leader in water/fire damage restoration, mold remediation, and property cleanup. We help homeowners and businesses recover quickly with compassion, professionalism, and precision. Our team is known for integrity, attention to detail, and doing things the right way — every time. Read LessPOSITION SUMMARY
The Mitigation Operations Manager is responsible for planning, executing, and closing all water, mold, and specialty mitigation projects with excellence, efficiency, and integrity. This role ensures every job is completed on time, within budget, and to All Dry NE ATL’s quality standards while maintaining a clean, safe, and professional customer experience. Acting as an operations manager and project manager, this position oversees field technicians, coordinates schedules, ensures compliance with IICRC standards, and drives operational effectiveness across the mitigation division.
KEY RESPONSIBILITIES
1. Operational & Project Management
· Oversee day-to-day execution of all mitigation jobs (water, mold, odor, fire) from dispatch through completion.
· Build, manage, and adjust technician schedules to ensure rapid response and efficient job flow.
· Ensure proper documentation in Lever360 including moisture mapping, photos, notes, equipment logs, and customer communications.
· Maintain strict adherence to timelines, budgets, and scope of work; identify deviations early and correct immediately.
· Review drying plans, equipment setups, antimicrobial protocols, containment, and environmental controls for each project.
· Conduct quality-control site visits on active jobs to confirm standards and safety compliance.
· Track job progress daily and close jobs promptly to maintain strong cash flow.
2. Technician Leadership & Development
· Lead, mentor, and motivate the mitigation team with a focus on accountability, communication, and professionalism.
· Provide on-the-job training for moisture detection, proper drying techniques, mold protocols, PPE, containment, and customer communication.
· Conduct performance evaluations and recommend advancement, corrective action, or additional training.
· Promote a “clean jobsite” and “leave no trace” standard across all projects.
· Build a strong culture of reliability, empathy for customers, and meticulous attention to detail.
3. Quality Assurance & Compliance
· Ensure all work meets IICRC S500/S520 standards and All Dry NE ATL internal protocols.
· Confirm daily moisture readings, psychrometric logs, and drying equipment use are accurate and complete.
· Verify containment, air filtration, PPE use, and safety practices are properly executed.
· Enforce vehicle cleanliness, equipment maintenance, and warehouse organization.
· Uphold integrity at every step: proper scoping, honest assessments, and transparent communication with clients.
4. Customer Communication & Experience
· Serve as the primary point of contact for customers throughout the mitigation phase.
· Provide updates, set expectations, and communicate professionally with homeowners, adjusters, property managers, and referral partners.
· Handle escalations calmly, professionally, and in alignment with company values.
· Perform final walkthroughs and closeout conversations to ensure 5-star satisfaction.
5. Financial & Administrative Responsibilities
· Verify labor hours, material usage, and equipment time are correctly captured on every job.
· Ensure scopes, change orders, and supplemental items are properly documented for billing and insurance compliance.
· Work closely with the Springmade team to hand off completed mitigation jobs for build-back.
· Monitor KPIs such as cycle times, gross margins, equipment utilization, and NPS/CSAT feedback.
· Support estimating with accurate data, photos, and field intel.
SUCCESS PROFILE
· Jobs finish on time, on budget, and with integrity.
· Technicians are accountable, skilled, and consistently improving.
· Customers feel informed, respected, and cared for (and leave 5-star reviews).
· Documentation is airtight and reduces billing friction.
· Job flow is smooth, predictable, and efficient.
Company DescriptionAll Dry of NE Atlanta is a trusted leader in water/fire damage restoration, mold remediation, and property cleanup. We help homeowners and businesses recover quickly with compassion, professionalism, and precision. Our team is known for integrity, attention to detail, and doing things the right way — every time.Company DescriptionAll Dry of NE Atlanta is a trusted leader in water/fire damage restoration, mold remediation, and property cleanup. We help homeowners and businesses recover quickly with compassion, professionalism, and precision. Our team is known for integrity, attention to detail, and doing things the right way — every time. Read Less