Job Title: Director of Operations
Location: Rockville, MD
Job Type: Full-Time (In-Office)
Salary: $75,000–$125,000 per year
About Us:
All American Paint Protection specializes in high-end automotive services, including car detailing, paint protection film (PPF) application, window tinting, and ceramic coating. We work primarily with luxury vehicle owners who expect top-tier service and attention to detail. Our reputation is built on quality, professionalism, and a deep passion for automotive care. We are a fast-paced, dynamic business dedicated to delivering exceptional service and streamlined operations. We are seeking a proactive and highly organized office manager to support our growing team and ensure our office runs like a well-oiled machine.
Position Summary:
We are seeking a full-time, in-office Director of Operations to oversee and optimize daily business operations while driving efficiency, scalability, and an exceptional customer experience. This role partners closely with the business owner to translate vision into execution, ensuring that people, processes, and resources are aligned to support sustainable growth.
The ideal candidate is a strategic thinker with strong operational instincts, capable of managing both high-level planning and hands-on execution in a fast-paced environment.
Key Responsibilities
Operational Leadership & Strategy
Oversee end-to-end daily operations to ensure efficiency, consistency, and qualityDevelop, implement, and refine operational systems, workflows, and standard operating procedures (SOPs)Identify inefficiencies and lead continuous improvement initiativesServe as a key thought partner to the owner on operational strategy and business growthPeople & Resource Management
Coordinate staffing schedules and workflow planning to meet business demandsSupport payroll oversight, ensuring accuracy, compliance, and confidentialityProvide leadership and operational guidance to staff, fostering accountability and performanceAct as a point of escalation for operational or customer-related issuesCustomer Experience & Service Delivery
Oversee customer-facing processes to ensure a seamless, high-quality experienceManage client scheduling, service coordination, and follow-throughEstablish service standards and ensure they are consistently met across all touchpointsInterface with clients as needed to resolve concerns and maintain strong relationshipsAdministrative & Financial Oversight
Oversee office systems, documentation, and operational reportingManage vendor relationships, inventory, and supply orderingMonitor operational costs and assist with budgeting and financial controlsEnsure tools, software, and resources are used effectivelyComplete day-to-day business operations and administrative tasksCut materials (PPF/tint), training will be providedOwner & Business Support
Act as a trusted operational extension of the ownerTranslate high-level goals into actionable plansSupport special projects and business initiatives as neededProvide limited executive-level administrative support where requiredAct as personal assistant to owner on some occasionsWhat We’re Looking For
Experience in operations management, business management, or a senior administrative leadership roleStrong operational and process-improvement mindsetProven ability to manage multiple priorities while maintaining strategic focusExcellent leadership, communication, and decision-making skillsHigh level of professionalism, discretion, and accountabilityStrong analytical, critical thinking, and problem-solving abilitiesProficiency in business and productivity tools (Google Workspace, Microsoft Office, etc.)Experience with payroll systems and operational software (QuickBooks, ADP, or similar) is a plusComfort working in a hands-on, owner-led environmentCompensation & Benefits:
Salary: $75,000–$125,000 per year, depending on experienceTime Off: 2 weeks paid vacation(PTO), 5 paid holidays, and 5 paid sick days401-kHealth Insurance Read Less