We are seeking an experienced and savvy Hotel General Manager to oversee operations at a premium Marriott property. The ideal candidate will possess strong leadership skills and a proven track record of driving revenue, maintaining high guest satisfaction scores, and managing a dedicated hospitality team. This role requires a hands-on leader dedicated to maintaining brand standards and fostering a positive, safe, and efficient working environment.
Responsibilities
Maintain complete compliance with all Marriott brand standards and operational guidelines.
Provide motivating leadership to the property team by leading by example and maintaining employee morale.
Maintain a hands-on management style by spending at least seventy-five percent of the shift in operational areas and twenty-five percent in the office.
Oversee human resources functions including hiring, training, onboarding, performance management, and termination of hotel associates.
Manage daily property level revenue management, pricing strategies, and inventory controls to maximize profitability.
Oversee hotel financial operations including accounts receivable, accounts payable, and bi-weekly payroll management with a third party processor.
Conduct weekly, monthly, and quarterly department meetings alongside daily huddles to guide and direct associates.
Monitor, track, and analyze guest satisfaction surveys and implement corrective actions to improve service scores.
Establish clear performance goals and provide the necessary training and motivation for the team to achieve them.
Oversee hotel life safety systems and conduct regular inspections to ensure a hazard-free and safe hotel environment.
Analyze financial statements, profit and loss statements, and monthly STR reports to manage budgets and attain financial targets.
Participate in professional development by traveling to attend brand conferences and training workshops as required.
Adapt to evolving business needs by cross-training and assisting in multiple departments to ensure team success.
Maintain a professional business attire and appearance at all times.
Inspect guest rooms and public spaces regularly to ensure quality control and guest satisfaction.
Maintain high ethical and moral standards across all hospitality and lodging operations.
Manage the hotel lost and found system in accordance with property policy.
Build and maintain positive business relationships with guests, corporate clients, team members, and vendors.
Prepare the property for Brand Standard Audit inspections and ensure excellent scores.
Run local business errands as necessary for hotel operations.
Qualifications
Minimum of two years of experience as a Hotel General Manager.
Marriott General Manager certification is highly preferred.
Strong background in hotel operations, hospitality management, and guest relations.
Proven experience with hotel financial management, budgeting, forecasting, and STR report analysis.
Demonstrated ability to manage hotel payroll, scheduling, and labor metrics.
Excellent communication, team building, and conflict resolution skills.
Proficiency with hotel property management systems and revenue management software.
Company DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.Company DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Read Less
We are seeking a dedicated and detail-oriented Hotel Cleaner to maintain the cleanliness and appearance of both the interior and exterior of our hotel property. In this role, you will ensure a welcoming environment for guests by keeping all public areas, walkways, and facilities pristine.
Responsibilities
Clean all floors, hallways, and remove trash daily
Clean and maintain all vending machine areas
Clean the lobby, breakfast area, and all public common areas
Empty all trash receptacles and transport waste to the main dumpster
Clean and sanitize elevators and stairwells
Clean and maintain the exterior perimeters of the hotel building
Keep all property areas free of dust, debris, and trash
Water outdoor flowers and plants on a daily basis
Clean, organize, and freshen up the outdoor courtyard
Set up and break down furniture and equipment in the meeting space
Assist the housekeeping department and front desk team as required
Identify any safety hazards and report them immediately to the Chief Engineer
Qualifications
Previous experience in hotel cleaning, janitorial work, or housekeeping preferred
Ability to work independently and maintain high cleanliness standards
Strong attention to detail and physical stamina for walking, lifting, and bending
Excellent time management skills to complete daily cleaning schedules
Ability to cooperate and communicate effectively with other hotel staff and management
Understanding of basic cleaning chemicals and safety procedures
Company DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.Company DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Read LessWe are looking for an experienced Director of Sales and Marketing to develop and execute strategic sales and marketing plans within a set budget to maximize hotel revenue and drive market share. You will lead direct sales, e-commerce, public relations, and community partnerships to exceed the property's financial goals and increase profitable growth.
Essential Duties & Responsibilities:
Responsible for revenue maximization including group, contract, transient and meeting space
Complete weekly sales activities including Cold Calls, Sales Calls, Prospecting
Aggressively solicit New Business across all sales segments to meet or exceed goals
Maintain consistent verbal and written communication with
Conduct site-tours and on-site presentation to potential clients
Execute and implement sales plans to positively impact hotel revenues
Review/monitor brand reports and tools to assist in identifying potential businesses within the market
Respond/Action to all customer inquiries within 4 business hours
Awareness of new business opportunities in and around the market through different sources
Collaborate with Operation Team to deliver revenue results
Utilize STR reports to lead the market in OCC/ADR and REVPAR
Sales and Communication:
Participate in weekly/monthly/quarterly/annual meetings, including but not limited to BEO, SMERF,etc.
Partner with Marriott Account Executives - refer leads and use their resources
Be familiar with the competitors and their selling strategies. Recognize opportunities
Be familiar with hotel's room types, meeting space layouts and square footages
Work along with Revenue Management to maximize revenue generation
Sales Administration:
Enter all sales activities in Delphi. Commit to 100% adoption and update account information daily
Compile and complete weekly/monthly/quarterly reports to send above-property management
Attend Sales Training and Workshops as required
Maintain brand compliance
Leadership Support:
Make recommendations or assist the GM in recruitment and terminations
Manage and motivate sales effort to entire team mainly Front Desk with an incentive plan
Be a Leader and Role Model to all employees
Qualifications required:
Four-year degree or equivalent experience3 - 5 years of Hotel Sales experienceExcellent grammar, written & verbal communication skillsDisplay initiative, perseverance and analytical skillsTeam player and ability to get along with all associatesCompany DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.Company DescriptionHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Read Less