Job Requirements
Ability to communicate both orally and in writing effectivelyAbility to multitask and prioritize/coordinate work to ensure deadlines are metAttention to detailAbility to troubleshoot issues to minimize delays in meeting deadlinesWorking knowledge of and ability to operate various information technology equipment; such as computers,printers, scanners and photocopiersWorking knowledge of and experience with basic computer programs (e.g. Word, Excel, and Outlook)Working knowledge of or ability to learn specialized computer programs (e.g. iQIES) and other software applications utilized within the DivisionAbility to maintain confidentiality of Division documents (e.g. surveys, complaint information,medical records)Working knowledge of or ability to learn survey forms as relates to survey packetsBasic knowledge of agency program terminology and computer languageWorking knowledge of secretarial/clerical procedures used in performing standardized office dutiesAbility to prepare standardized correspondence and reportsDifficulty of Work:Employee performs varied tasks following established procedures and practices that may require some decision-making and/or problem-solving. Assignments are usually detailed with multiple variables within the assignment. Absolute accuracy is essential to program integrity. Employee must be able to handle a wide variety of people both via email and telephone, with professionalism and detail to their concerns.Responsibility:Assignments are carried out in accordance with standardized procedures and general work instructions that require adherence to set protocols accurately and timely meeting both Federal and Division mandated time frames.Personal Work Relationships:Maintain positive work relationships with in-house professional, administrative and secretarial/clerical staff; field staff;supervisors/managers; training staff; providers; families and residents (as applicable); IDOH personnel; CMS; and other public agencies in order to support the agency’s mission of promoting, protecting, and providing for the health of Hoosiers.Physical Effort:The physical effort required by this position is consistent with general office activities including lifting files; reaching and bending to obtain files from shelves; sitting at a desk and typing on a computer keyboard.The employee works primarily in the offices of IDOH utilizing computer systems to accomplish tasks.Working Conditions:The employee's work will be conducted in an office setting.Required/Desired Skills:SkillRequired /DesiredAmountCandidate ExperienceWorking knowledge of and ability to operate various information technology equipment; such as computers, printers, scanners and photocopiers.Required1YearsWorking knowledge of and experience with basic computer programs (e.g. Word, Excel, and Outlook)Required1YearsWorking knowledge of or ability to learn specialized computer programs (e.g. iQIES) and other software applications utilized within the DivisionRequired1YearsAbility to maintain confidentiality of Division documents (e.g. surveys, complaint information, medical records)Required1YearsWorking knowledge of or ability to learn survey forms as relates to survey packetsRequired1YearsBasic knowledge of agency program terminology and computer languageRequired1YearsWorking knowledge of secretarial/clerical procedures used in performing standardized office dutiesRequired1YearsAbility to prepare standardized correspondence and reportsRequired1YearsAbility to communicate both orally and in writing effectivelyRequired0Ability to multitask and prioritize/coordinate work to ensure deadlines are metRequired0Attention to detailRequired0Ability to troubleshoot issues to minimize delays in meeting deadlinesRequired0#ZR Read Less