Join our team as a Full-Time W-2 HVAC Service Office Coordinator in Tampa, FL. You’ll be the friendly, organized center of our residential HVAC service office, driving scheduling, dispatch, and customer communication. This non-managerial administrative role supports technicians and customers daily—no staff supervision or payroll. If you have 1–3 years of dispatch or office support experience and enjoy helping people, we’d love to hear from you.
Key Responsibilities
Customer Communication: Act as the first point of contact for our service department. Answer calls, resolve questions quickly, and deliver professional, supportive service.
Scheduling & Dispatch: Book and dispatch service calls, optimize daily routes, and adjust schedules throughout the day. Coordinate follow-up visits and ensure timely appointments.
Coordination & Support: Partner with technicians and management to prepare each job. Confirm needed parts, relay updates, and keep customers informed of appointment times, changes, or delays.
Record-Keeping: Accurately log service details, update customer accounts, and maintain clean, complete work orders.
Work Orders & Billing: Review completed work orders for accuracy and finalize documentation for smooth, error-free billing.
Team Collaboration: Work closely with office staff and field techs to solve scheduling issues, resolve conflicts, and maintain a positive, team-first environment.
Qualifications
Experience: 1–3 years in dispatch, service coordination, or office support (HVAC or home services preferred). Must include scheduling and customer interaction.
Education: High school diploma or GED required; admin or customer service training is a plus.
Customer Service Skills: Strong communication skills across phone and email; patient, friendly, and efficient. Bilingual (English/Spanish) is a bonus.
Organizational Skills: Excellent multitasking and time management; calm under pressure; detail-focused in a fast-paced setting.
Computer Skills: Comfortable with Microsoft Office and scheduling/dispatch software; CRM or field service software experience is a plus.
Team Player: Collaborative, helpful, and positive with strong interpersonal skills.
Industry/Local Knowledge: Basic HVAC familiarity and Tampa Bay geography knowledge are helpful for efficient routing.
Other Requirements: Reliable and punctual; background check required. A valid driver’s license is helpful for occasional errands.
Work Hours
Schedule: Full-time, ~40 hours/week. Monday–Friday, 9:00 AM–5:30 PM. Evenings and weekends are typically free.
Location: On-site at our Tampa office; not a remote role.
Flexibility: No regular weekend shifts. Occasional overtime or after-hours coordination may occur during peak seasons and is rotated within the team.
At Air Support, we don’t just offer jobs—we build careers. If you’re an an organized customer service oriented person, ready to thrive in a high-performing team where you’re appreciated and rewarded, apply today.
Company DescriptionAt Air Support Cooling & Heating, we put people first—both our customers and our team. With 17+ years of trusted service and a loyal, referral-driven customer base, we’ve built a reputation for quality, reliability, and integrity. Our culture is centered around growth, fun, and high performance. We invest in our technicians with top pay, ongoing training, and a clear path for advancement. As we continue to grow, we’re looking for driven individuals who want to thrive in a supportive, fast-paced environment and be part of something great.Company DescriptionAt Air Support Cooling & Heating, we put people first—both our customers and our team. With 17+ years of trusted service and a loyal, referral-driven customer base, we’ve built a reputation for quality, reliability, and integrity. Our culture is centered around growth, fun, and high performance. We invest in our technicians with top pay, ongoing training, and a clear path for advancement. As we continue to grow, we’re looking for driven individuals who want to thrive in a supportive, fast-paced environment and be part of something great. Read Less