Inbound Phone Sales Representative
Air Flows Chicago
Position Summary
Air Flows Chicago is seeking a friendly, motivated, and customer-focused Inbound Phone Sales Representative to join our growing team. In this role, you will be the first point of contact for homeowners and business customers calling about HVAC services, air duct cleaning, dryer vent cleaning, indoor air quality solutions, and new system installations. Your primary responsibility is to convert incoming calls into booked appointments while delivering exceptional customer service.
Responsibilities
Answer inbound customer calls professionally and courteously.Schedule HVAC service, maintenance, installation, air duct cleaning, and dryer vent cleaning appointments.Educate customers about available services, promotions, maintenance plans, and financing options.Identify customer needs and recommend appropriate solutions.Follow up with leads, estimates, and unsold opportunities.Accurately enter customer information into the company CRM system.Coordinate schedules with technicians and dispatch staff.Meet or exceed booking and sales performance goals.Resolve customer concerns and ensure a positive customer experience.Maintain detailed records of customer interactions and sales activities.
Qualifications
Previous phone sales, customer service, call center, or appointment-setting experience preferred.Strong communication and interpersonal skills.Excellent phone etiquette and active listening abilities.Comfortable discussing pricing, promotions, and service options.Basic computer proficiency and experience with CRM software.Ability to multitask in a fast-paced environment.Strong organizational and time-management skills.Positive attitude and goal-oriented mindset.HVAC industry experience is a plus but not required.
Preferred Skills
Experience in home services, HVAC, plumbing, electrical, or related industries.Sales and closing experience.Bilingual abilities are a plus.Ability to build rapport quickly and overcome customer objections.
Compensation & Benefits
Competitive hourly pay plus performance bonuses.Paid training and ongoing coaching.Paid holidays and vacation time.Health benefits (if applicable).Career growth and advancement opportunities.Supportive team environment.Employee discounts on company services.
What We're Looking For
The ideal candidate enjoys helping customers, thrives on achieving goals, and has the confidence to turn incoming inquiries into booked appointments. We will train the right person who has excellent communication skills, a positive attitude, and a strong desire to succeed.
Why Join Air Flows Chicago?
At Air Flows Chicago, we believe every customer interaction matters. Our team is committed to providing outstanding service, creating a positive workplace culture, and helping employees build rewarding long-term careers.
Join Air Flows Chicago and help homeowners improve comfort, air quality, and energy efficiency while building a successful career in sales.
Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment.Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment. Read LessHVAC Service & Installation Technician
Air Flows Chicago
Position Summary
Air Flows Chicago is seeking a skilled and motivated HVAC Service & Installation Technician to join our growing team. The ideal candidate will be responsible for diagnosing, repairing, maintaining, and installing residential and light commercial heating, ventilation, and air conditioning systems. We are looking for a dependable professional who takes pride in delivering exceptional customer service and quality workmanship.
Responsibilities
Install, service, troubleshoot, and repair HVAC systems, including furnaces, air conditioners, heat pumps, boilers, and indoor air quality equipment.Perform preventative maintenance inspections and recommend necessary repairs or system upgrades.Diagnose HVAC system issues and provide effective solutions.Install ductwork, thermostats, ventilation systems, and related components.Ensure all installations and repairs comply with local building codes and company standards.Maintain accurate service records, work orders, and customer documentation.Communicate clearly and professionally with customers regarding services performed and recommendations.Safely operate company vehicles, tools, and equipment.Participate in on-call rotations as needed.Maintain a clean and organized work environment.
Qualifications
HVAC installation and service experience preferred.EPA Certification required (or ability to obtain).Valid driver's license with a clean driving record.Strong troubleshooting and diagnostic skills.Knowledge of residential and light commercial HVAC systems.Ability to read blueprints, wiring diagrams, and technical manuals.Strong customer service and communication skills.Ability to lift 50+ pounds and work in attics, crawl spaces, rooftops, and other challenging environments.Reliable, self-motivated, and team-oriented.
Preferred Qualifications
NATE Certification a plus.Experience with smart thermostats and indoor air quality products.Sheet metal fabrication and ductwork experience.Sales experience and ability to identify customer needs.
Benefits
Competitive pay based on experiencePerformance bonuses and incentivesPaid training and continuing educationCompany vehicle and fuel card (for qualified technicians)Paid holidays and vacationHealth insurance benefitsUniforms providedCareer advancement opportunitiesSupportive team environment
Why Join Air Flows Chicago?
At Air Flows Chicago, we value professionalism, integrity, and craftsmanship. We invest in our employees through ongoing training, advancement opportunities, and a positive work culture. If you're looking for a long-term career with a company that appreciates your skills and dedication, we'd love to hear from you.
Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment.Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment. Read LessAir Duct & Dryer Vent Technician (Will Train the Right Person)
Job Title: Air Duct & Dryer Vent Technician
Job Type: Full-Time
Pay: Competitive pay based on experience. Training provided for the right candidate.
Job Summary
We are seeking a reliable, hardworking Air Duct & Dryer Vent Technician to join our team. No experience is necessary—we are willing to train the right person with a positive attitude, strong work ethic, and willingness to learn. This position involves cleaning, inspecting, and maintaining residential and commercial air duct and dryer vent systems to improve air quality and safety.
Responsibilities
Clean and service residential and commercial air duct systemsInspect and clean dryer vent systemsOperate specialized cleaning equipment and toolsCommunicate professionally with customersMaintain company vehicles, tools, and equipmentFollow safety procedures and company standardsComplete service reports and documentationAssist team members with related HVAC maintenance services as neededSome sales and/or mechanical aptitude is a plus, but will train the right candidates.
Qualifications
No experience required; training providedValid driver's license and clean driving record preferredAbility to lift 50+ pounds and perform physical laborComfortable working on ladders and in tight spacesStrong attention to detailGood communication and customer service skillsDependable, punctual, and professional appearanceAbility to work independently and as part of a teamHigh school diploma or equivalent;Valid driver's license with an acceptable driving record;Capability to perform physical demands such as lifting, balancing, and crawling;Ability to pass a drug test and background checkBenefits
Paid trainingCompetitive wagesOpportunities for advancementPaid time offHealth benefits (if applicable)Supportive team environment
Ideal Candidate
We are looking for someone who is motivated, eager to learn, and takes pride in providing excellent service. If you have experience in HVAC, maintenance, construction, or customer service, that's a plus—but not required.
Apply today and start a rewarding career with opportunities for growth and professional development.
Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment.Company DescriptionAir Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment. Read Less