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AHU Technologies Inc
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  • A

    Sr Software Engineer - Blue Bell, PA  

    AHU Technologies Inc
    - Blue Bell
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    Job DescriptionJob DescriptionJob Description:* Must have GREAT Commun... Read More
    Job DescriptionJob Description

    Job Description:

    * Must have GREAT Communication Skills

    * Critical Thinker

    * Tech Stack - Oracle, PL/SQL, Java - React and Angular.

    We are looking to hire a senior Software Engineers to support CCCR (Cross Claim Clinical Review) as an innovative approach to inpatient clinical reviews, currently available through our Retrospective CCV program. This initiative will extend CCCR to prepay and expand into outpatient and professional claim review as part of PPM to CV. Physician claims are submitted before hospital claims approximately 60% of the time. This enables capturing 60% of retrospective CCCR savings prepayment, accelerating revenue realization and reducing costs. The remaining 40% of savings will continue to be recovered through retrospective CCCR-CCV.

    Required Skills:

    ·       +8 years Java experience.

    ·       Java 8 or higher, experience required.

    ·       +5 years Spring experience: Spring Boot and other projects.

    ·       +5 years Angular experience

    ·       Angular 9 or higher experience is a plus.

    ·        Prior experience building and supporting critical enterprise applications.

    ·       Strong proficiencies in data structures, algorithms, and design patterns.

    ·       Experience with Oracle or other relational databases.

    ·       Experience with Maven, Git and Jenkins required.

    ·        Scrum Agile development or Scaled Agile Framework, Jira experience desired.

    ·       Excellent written and verbal communication skills.

    ·       Ability to work well independently and in a team environment.

    ·       Ability to handle multiple tasks, prioritize and meet deadlines.

    Desired Skills & Experience:

    ·       Angular 9 or higher experience is a plus.

    ·       Strong verbal and written communication

    ·       Healthcare experience (nice to have)

    Job Duties:

    ·       Development for applications used by external and internal customers using Java, Angular and PL/SQL, and other related technologies.

    ·       Contribute using their Healthcare domain expertise to core applications to solve complex problems.

    ·       Work with Product owner and other team members to develop software using Scrum methodology.

    ·       Participate in peer reviews.

    ·       Build and support delivery of code by following Cotiviti processes.

    ·       Build quality code.

    ·       Help improve code quality and maintainability of existing code while continuing to meet challenging deadlines for business delivery.

    Company DescriptionAHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.

    In addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.

    Our growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.Company DescriptionAHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.\r\n\r\nIn addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.\r\n\r\nOur growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide. Read Less
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  • CNC Operator Amherst NH  

    AHU Technologies Inc
    - District of Columbia
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    Job Responsibilities Operate CNC mills and/or lathes to produce precis... Read More
    Job Responsibilities Operate CNC mills and/or lathes to produce precision parts according to work instructions. Load and unload raw materials and finished parts from machines. Monitor machine operation and make minor adjustments as needed to maintain part quality. Perform basic measurements using calipers, micrometers, and other inspection tools to ensure parts meet specifications. Read and interpret blueprints and Geometric Dimensioning Read Less
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  • A

    Senior Cloud Developer - Seattle, WA  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob DescriptionWe are an innovative perf... Read More
    Job DescriptionJob DescriptionJob Description

    We are an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

    Engineering is dedicated to building secure, reliable, and performant products for our guests and partners. We embrace the philosophies of Agile, DevOps, and SRE to accelerate our development process and provide the most enjoyable, inclusive, and supportive work environment possible. We believe our journey is more fun when it is collaborative, as we focus on the future instead of the past. As an Engineer, you will work as part of a global team supported by our business and architecture partners to help us collaboratively develop and deliver industry leading technology solutions that drive business goals.

    Leveraging cloud, we create and manage platforms servicing our internal stakeholders with a customer-first mindset. We enable and empower teams to become self-sufficient, while providing guardrails to protect the organization.

    A day in the life: As a Senior Engineer, you will work as a Cloud engineering expert for the OMS (Order Management System) Platform team. You will be counted on as a leader in the Cloud Infrastructure team, as you contribute to all areas of development and operations (preproduction to production). This engineer primarily focuses on engineering related to automating platform capabilities: cloud account management, landing zone and network connectivity, and automation of infrastructure builds. You will also contribute to cost optimization opportunities and cybersecurity efforts.

    As a Senior Engineer, you will dedicate a fair amount of time to the planning and discovery of tools and practices inside your given area of expertise. You will apply that knowledge by working closely with other team engineers, architects, and product managers to promote platform level change. Senior Engineer, take production readiness and performance personally and help drive continuous improvement. You will be part of a day-to-day production release team and will perform limited on-call support functions as needed from time to time. You will be considered as key team member of OMS Cloud Infra team and you work on and focus on how your product(s) are delivered and how to optimize them for efficiency, security, and reliability.

    Work with architects and contribute towards AWS cloud infra roadmaps, IaC Pipeline, security, reliability, supporting multiple environments.

    Conduct research to aid in product development and tools selection. Contributes to the development of new cloud platform automation and security principles and strategies.

    Articulate technical functionality of cloud platforms to multiple technical audiences.

    Educate and advise users on how to adopt the functionality of infrastructure platform products within their strategy and processes to achieve measurable value.

    Translate application team needs into technical solutions and product requirements.

    Influences decisions that impact critical long term IT strategy for organizational success.

    Provide thought leadership to ensure that systems and services are designed, and operating to achieve optimal levels of performance, reliability, and sustainability.

    Actively monitor key metrics, reports on trends, and make improvement recommendations.

    Participate in Engineering Community of Practice for your product(s).

    Contribute to engineering automation, management, or development of production level systems.

    Review product roadmaps and guide intake acceptance for a set of production systems.

    This is a remote position.

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  • A

    Embedded Software Engineer - Mossville, IL  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob Description:As a Software Engineer i... Read More
    Job DescriptionJob DescriptionJob Description:

    As a Software Engineer in our Connectivity Group, you will develop robust C++ applications and automated test scripts for next-generation telematics systems. You will play a critical role in how our heavy machinery collects, transmits, and analyzes data from Engine Control Modules (ECMs) and radio systems, enabling remote asset monitoring and fleet intelligence.
    Experience: 5+ Years

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  • A

    Software Engineer (Observability & Monitoring) - West Des Moines, IA  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob Description:Overview: Seeking an exp... Read More
    Job DescriptionJob DescriptionJob Description:

    Overview:

    Seeking an experienced Observability and Monitoring Engineer to build and mature our enterprise-wide monitoring, logging, alerting, and observability capabilities across our AWS-based technology stack.

    This role will define the strategy, architecture, implementation standards, and dashboards that enable proactive detection, faster troubleshooting, and data-driven insights across applications, infrastructure, operating systems, databases, file transfers, and batch processes.

    The ideal candidate has hands-on engineering expertise, strong architecture skills, and the ability to unify multiple monitoring solutions into a cohesive observability framework.

    Responsibilities:

    You will establish standards for logs, metrics, traces, event correlation, and alert across multiple environments

    You will build centralized dashboards and alerting policies that provide unified visibility across: applications & services, operating systems, AWS services (EC2, RDS, Lambda, S3, CloudWatch, CloudTrail, etc.), databases (MS SQL Server, PostgreSQL, etc.), file transfer systems (SFTP, managed transfer tools), batch jobs and scheduled processes.

    You will create actionable and noise-free alerting thresholds, escalation policies, and runbooks.

    You will integrate existing tools (Dynatrace, Graylog, Splunk, SolarWinds, Zabbix) into a cohesive ecosystem.

    You will rationalize tool usage and recommend consolidation or modernization where appropriate.

    You will manage the lifecycle, configuration, tuning, and health of monitoring and logging platforms, automate monitoring deployments using IaC (CloudFormation) and CI/CD pipelines, and develop reusable templates/standards so teams can onboard new applications quickly.

    You will build self-service dashboards and reporting for technical/business stakeholders, create documentation for monitoring standards, dashboard naming conventions, logging schemas, and alert configuration guidelines.

    You will define SLOs/SLIs and reliability KPIs for critical services.

    You will partner with scrum teams, infrastructure, and security teams to reduce MTTR and improve system reliability, participate in incident resolution, root cause analysis, and problem management.

    You will provide technical leadership/mentoring to team members and consult on architecture decisions and best practices.

    You will Develop/maintain system documentation and participate in project planning and technical strategy sessions.

    Qualifications:

    Bachelor's degree in Computer Science or related field

    5+ years of experience implementing monitoring and observability using Dynatrace

    Hands-on experience with monitoring/logging tools such as Zabbix, Graylog, Splunk, SolarWinds, or equivalents

    5+ years of hands-on experience with AWS services and architecture

    Deep understanding of metrics, logs, traces, distributed tracing, and event correlation

    Experience building dashboards and KPIs for application, infrastructure, and database layers

    Strong scripting/automation skills (Python, Bash, PowerShell) and familiarity with Terraform or CloudFormation

    Strong understanding of network monitoring, performance tuning, and systems architecture

    Familiarity with ITIL incident/problem management processes

    Proficiency with AI tools and using them responsibly in improving observability preferred

    Experience with container orchestration and microservices architecture preferred

    Experience with AWS OpenTelemetry, Prometheus, Grafana, or similar tools preferred

    Required Technical Skills:

    AWS Services (EC2, RDS, S3, Lambda, ECS/EKS, etc.)

    Configuration Management (Ansible, Puppet, Chef)

    Monitoring Tools (Dynatrace, CloudWatch, Zabbix, Solarwinds, Graylog etc.)

    CI/CD Tools (Jenkins, Quickbuild, Bitbucket)

    Scripting Languages (Python, PowerShell, Bash)

    Database Management (MS SQL Server, PostgreSQL)

    Infrastructure as Code (Terraform, CloudFormation)

    Container Technologies (Docker, Kubernetes)

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  • A

    Application Technical Specialist Senior (Quickbase)  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob Description:Short Description:Senior... Read More
    Job DescriptionJob DescriptionJob Description:
    Short Description:
    Senior Application Developer with proven professional experience in the design, development, delivery, and enhancement of Client-Server/Web-Based/Cloud-Based/Mobile Software Applications using QuickBase Rapid Development Application.

    Complete Description:
    Client is looking for a Senior Application Developers whose primary responsibilities include design, development, delivery, and enhancement of Client-Server/Web-Based/Cloud-Based/Mobile Software Applications using QuickBase Application Platform.
    The candidate will be responsible for the implementation and management of business aligned IT services. Ensuring the application platform is of high quality, defects free and adheres to industry standards for development, testing and deployment methodologies.
    Must have experience with QuickBase Development. Hands on experience with any of the following is favorable: Java, XML, HTML, JavaScript, BPEL, PHP, WebLogic, NET/ASP/Visual C#, SQL Server, SQL/Procedural Language.
    The successful candidates will demonstrate the following knowledge, skills, characteristics, experiences and/or abilities:
    Capable of design, develop and deploy applications that support users on the case and program management, especially with YSD Truancy QuickBase Application.
    Provides mentorship and technical advice to a team of Application/Reports/Query developers.
    Provides strategic advice to the lead, management, and customers of the Client Division.
    Capable of implementing programming standards that support a secure and defective free application.
    Interact daily with government clients to meet the technical requirements for new initiatives.
    Works with Quality Assurance / Quality Control teams to ensure the application remains secure and defect free.
    Evaluates, designs, and implements accepted programming standards as they relate to the YSD QuickBase Application and infrastructure.
    Defines and documents processes to be used by all application developers on the team.
    Plans, research, and recommend new equipment, software tools, and related technologies.
    Uses monitoring and performance analysis tools to troubleshoot and isolate application performance issues.
    Updates system and process documentation, produces user guides, ER diagrams, and SOPs as needed - Including Visio Network design drawings.
    Other duties as assigned.

    The candidate will become an integral part of the Client Team, making every problem associated to the platform a problem of their own and will demonstrate the required initiative and critical thinking abilities necessary to resolve all problems and challenges accordingly.

    Minimum Education/Certification Requirements:
    Bachelors degree in information technology or related field or equivalent experience.



    Technical Skills:


    Experience developing enterprise applications using Microsoft technologies within a distributed (n-tier) architecture.
    Convey technical and functional concepts for a specific technical specialty.
    Prepare complex technical documentation.
    Experience in developing applications using Quickbase Applicaition Development Platform.
    Experience with database technologies, development methodologies, and front-end (e.g., Cognos)/back-end programming languages (e.g. SQL)
    Strong understanding of QuickBase features, functionalities, and best practices.
    Experience integrating with or utilizing Microsoft Power BI.
    Proficiency in database concepts and data modeling.
    Experience with any of JIRA/Bugzilla/HP ALM tools.
    Experience with Windows Communication Foundation (WCF) and Service Oriented Architecture.
    Experience developing enterprise applications that interact with MS SQL Server and/or Oracle databases.
    Candidate should strong ETL experience in Data Warehouse / Business Intelligence platforms.
    Experience with Databases using ADO.NET
    Experience with Visual Studio 2010 and later versions with .Net Framework 2.0-4.6.2 with C# and VB.

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  • A

    Software Development Engineer - Hillsboro, OR  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob DescriptionTitle: Software Developme... Read More
    Job DescriptionJob DescriptionJob Description

    Title: Software Development Engineer 3

    Location: Hybrid (3-4 days onsite, Hillsboro, OR). MUST align with PST core hours.

    Top Hard Skills (Minimum years experience required for each):

    5-7 years of overall experience (required for SDE 3 level)Linux driver developmentLinux kernel developmentLow level debug and triage"Nice-to-Have" Skills:

    Deep understanding of operating system internals, hardware-software interaction, and low-level debugging.Proficiency with kernel build systems, version control (git), and open-source workflows.Ability to analyze and resolve complex system issues, including kernel panics and hardware faults.Familiarity with the full software development lifecycle, from requirements gathering to deployment and support.Detailed Ideal Candidate Profile:

    We're seeking a highly experienced Software Development Engineer with 5-7 years of focused experience in low-level development. The ideal candidate will be an expert in Linux kernel and device driver development (C, C++), capable of hitting the ground running to support and maintain core system components. You'll need deep expertise in operating system internals and low-level debugging to troubleshoot complex hardware compatibility and performance issues. This role requires someone who is independent, proactive, and can effectively manage priorities in a fast-paced environment while ensuring system stability and performance.

    Team / Reporting Structure Context:

    The team's primary function is focused on applying advanced principles of computer science and engineering to the design, development, support, and maintenance of the Linux kernel and device drivers. The role involves working on low-level software to enable hardware functionality, system stability, and performance across a variety of platforms.

    Strong Selling Points of the Role/Company:

    Work on cutting-edge, unreleased technology.Impactful Role: Directly contribute to core system stability and performance.Strong chance for extension based on quarterly budget.Role requires access to specialized equipment, prototypes or facilities.
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  • A

    Software Developer - Freeport, ME  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob DescriptionClient is seeking a Senio... Read More
    Job DescriptionJob DescriptionJob Description

    Client is seeking a Senior Software Developer to support our Customer Data Platform and Customer Engagement teams. This role involves developing and maintaining web applications, email campaigns, and automated testing frameworks for our customer data platform and engagement technologies. The ideal candidate will have strong technical expertise in cloud technologies particularly GCP, Python, Node.js, and advanced JavaScript, along with experience in automation testing and modern development practices.

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  • A

    Amazon Connect Architect  

    AHU Technologies Inc
    - Washington
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    Job DescriptionJob DescriptionJob Description:Short Description:AWS Co... Read More
    Job DescriptionJob DescriptionJob Description:

    Short Description:


    AWS Connect Specialist

    Complete Description:

    Duties and Responsibilities:
    The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

    Key Responsibilities:


    1) Design and Configuration:
    Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.
    Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.
    Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

    2) Metrics and Reporting:
    Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
    Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
    Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

    3) Outbound Campaigns and Surveys:
    Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
    Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

    4) Integration and Optimization:
    Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
    Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

    5) Security and Compliance:
    Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
    Apply appropriate change control and configuration management processes for all modifications to the production environment.

    6) Troubleshooting and Support:
    Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
    Implement system revisions to maintain and improve overall performance.

    Qualifications:
    AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.
    A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
    Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
    Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
    In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
    Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
    Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
    Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
    Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
    Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

    Technical Skills:
    Hands-on experience with Amazon Connect and other AWS cloud services is essential.
    Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
    Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
    In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
    Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
    Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
    Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
    Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience.
    AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.

    Flexible work from home options available.

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  • A

    AWS Connect Specialist  

    AHU Technologies Inc
    - Washington
    Apply Now
    Job DescriptionJob DescriptionJob Description:Short Description:AWS Co... Read More
    Job DescriptionJob DescriptionJob Description:
    Short Description:


    AWS Connect Specialist

    Complete Description:

    Duties and Responsibilities:
    The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

    Key Responsibilities:


    1) Design and Configuration:
    Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.
    Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.
    Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

    2) Metrics and Reporting:
    Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
    Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
    Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

    3) Outbound Campaigns and Surveys:
    Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
    Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

    4) Integration and Optimization:
    Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
    Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

    5) Security and Compliance:
    Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
    Apply appropriate change control and configuration management processes for all modifications to the production environment.

    6) Troubleshooting and Support:
    Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
    Implement system revisions to maintain and improve overall performance.

    Qualifications:
    AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.
    A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
    Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
    Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
    In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
    Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
    Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
    Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
    Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
    Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

    Technical Skills:
    Hands-on experience with Amazon Connect and other AWS cloud services is essential.
    Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
    Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
    In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
    Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
    Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
    Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
    Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience.
    AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.

    Flexible work from home options available.

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