Customer Service/Warehouse Associate
BENEFITS: Medical, Dental, Vision, 401K
Shift: 7:300a-4:30p with a 30 min meal break
AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Norcross, GA. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.
JOB DUTIES:
Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process. Always maintain a professional appearance and attitude. Answer phones and greet clients as they enter the customer service area. Process customer orders efficiently and accurately. Ensure that all orders are updated with the proper status code(s). Maintain the open order/quote reports, follow up on backorders. Call customers to communicate on order status and ETA’s. Liaison with outside sales reps. and managers. Solve customer problems with a sense of urgency and accuracy. Communicate effectively with customers and co-workers. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain an organized, clean, and efficient work area and work environment. Scan all paperwork into Imaging (PO’s, receivers, POD’s). Follow quality service standards and comply with procedures, rules, and regulations. Process, package and ship orders accurately and in a timely manner. Organize stock and maintain inventory and supply, rotating inventory as necessary. Accurately examine incoming and outgoing shipments to vendors, customers, etc. Restocking shelves by forklift, ladders, or by hand. Assist with inventory control as needed. Have an energetic, outgoing and friendly manner Abide by all company safety and hygiene regulations. Be willing to learn new tasks and responsibilities and must be able to adapt to change. Take initiative and work well with minimal supervision. Ability to solve customer problems with shipments and orders. Process paperwork necessary for transferring inventory to maintain proper inventory documentation. Being comfortable with a computer is required. Perform cycle countsAny other duties as assignedJOB QUALIFICATIONS:
Must be 18 years of age. Forklift certification or can train to learn the skill. High school diploma or equivalent Distribution environment experience preferred. Excellent organizational skills with attention to detail. Positive attitude and strong work ethic. Good interpersonal skills in dealing with employees. Must be able to work overtime as necessary. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Strong problem-solving skills. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment.PHYSICAL DEMANDS:
Frequently working in extreme weather conditions (hot and cold). Frequently lifting up to 50 poundsOccasionally you will be expected to lift up to 50-75 pounds. Occasionally working outside for a certain period of time.MENTAL DEMANDS:
Think analyticallyMake decisionsDevelop options and implement solutionsWork with a teamMaintain regular and punctual attendance (consistent with ADA and/or FMLA)Attention to detailCommunicate effectivelyMultitask in a fast-paced environmentWork with a Sense of UrgencyAHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
Read LessLab Manager
BENEFITS: Medical, Dental, Vision, 401K
AHF Products has a job opportunity for a Lab Manager to be located in Crossville, TN. Reporting to the VP of Operations. This position is responsible for all laboratory activities, production, and personnel of the Lab/Paste Prep Department.
JOB DUTIES:
Maintain accurate and current manufacturing specifications for the plant: Monitor closely applications on production runs by reviewing run sheets or data collected during the run. Compare spec sheets and note any discrepancies or potential problems. Determine when specifications need to be updated based on changes in equipment, materials, or techniques through proper channels. Maintain a constant dialogue with the production supervisors, R&D, and plant manager with any issues or potential changes. Accurately schedule and maintain availability of approved decoration materials for the Deco/Glaze lines. Review current production schedule for items and quantities scheduled and compare quantities needed for the run versus the WIP materials through an up-to-date and accurate database of materials. Schedule the amount of each material to be produced and meet with operators to prioritize the actual batching of materials. Review tests of materials against standards and determine if they can be approved or if they are in need of correction. Ensure material is available for production prior to the scheduled run time. Maintain competent support staff. Ensure the staff is properly trained/continuously updated with new materials testing techniques, etc., ensuring the standardization of testing techniques between different shifts. Retrain staff as necessary. Enable technicians with the ability to make informed and solid decisions, especially in his/her absence. Ensure they have the ability to batch correct glaze materials and body formulas competently and quickly through a standardized process. Maintain reproducible formulas for Paste, Glaze, and Color Room. Constantly monitor formulas made. Maintain organized records and recording important information. Analyze and identify trends, either in formulas or line setup and make necessary corrections. Adjust or rework formulas in the lab to improve consistency. Continuously analyze production data. Constant monitoring of all formulas for either body colors or decorating materials and adjusting if necessary. Maintain accurate records of every formula batched in the plant so that a history is available for review. Determine, through regular analysis, which formulas are in need of lab testing based on frequency of problems and trends. Test in lab to determine the reason the problem exists and make necessary changes based on the analysis of the data. Daily test or tracking of production processes, from raw materials to sorting. SQC charting Daily tests, i.e., tank, line tests buller rings, etc. Set daily/weekly/monthly objectives and communicate them to employees. Organize workflow by assigning responsibilities and preparing schedules. Oversee and coach, train, and evaluate employees. Ensure safe use of equipment and follow all Preventative Maintenance schedules. Check production output according to department targets. Submit daily and weekly reports. Order needed equipment and supplies. Communicate effectively with other departments and employees. Ensure that employees are properly trained and abiding by safety guidelines. Maintain accurate records. Participate in the hiring process, recognizing and recruiting good candidates, and ensuring that employees are properly trained. Acts as a resource for employees and listening and addressing their concerns and needs. Communicate, adhere to, and enforce company policies and procedures. Maintain housekeeping standards to ensure a clean and safe workplace.Perform any other duties that may be required or assigned.JOB QUALIFICATIONS:
Bachelor of Science degree in Ceramic Engineering or equivalent work experience in ceramic manufacturing, particularly tile. Previous experience in a supervisory capacity 2+ years’ manufacturing plant experience Ability to create and follow schedules Organizational skills and willingness to assume accountability for plant practices required Ability to provide manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests Competency in Microsoft Office (specifically Excel) Strong problem-solving skills Positive attitude and strong work ethic Strong verbal and written communication skills Good interpersonal skills in dealing with employees, management, and vendors Ability to use company-specific computer applications Ability to work in a team environment Must pass a mandatory pre-employment drug test, physical, and criminal background checkPHYSICAL DEMANDS:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent climbing, bending, standing, walking at a brisk pace 8+ hours a day, squatting, reaching, pushing and pulling Occasional lifting 80 pounds, either alone or with the assistance of another employee, in conformity with lifting techniques detailed in safety policies and training materials Dexterity with hands for use of tools Vision must be sufficient to see tools and equipment clearly Hearing with the use of ear protectionMENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Think analyticallyMake decisionsDevelop options and implement solutionsWork with a teamMaintain regular and punctual attendance (consistent with ADA and/or FMLA)Attention to detailCommunicate effectivelyMultitask in a fast-paced environmentWork with a Sense of UrgencyAHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
Read LessBusiness Development Representative
Benefits: Medical, Dental, Vision, 401K
AHF Products has a job opportunity for a Business Development Representative to work remotely. This roles territory will be in Arkansas / Louisiana. Business Development Representative will be responsible for actively seeking, engaging customer prospects, and cultivating relationships. To create and grow opportunities for Armstrong Flooring, Crossville Tile & AHF Contract business. In this role, the Business Development Representative will establish strategies to target potential clients and customers positioning the appropriate AHF product solutions. Increase top-line revenue growth, customer acquisition levels and profitability while also creating goodwill in the market. Create specifications within the Architect/Design community, End-users, and Flooring Contractors. This role will require in field travel of 75-80%.
JOB DUTIES:
Build and manage relationships with End Users, Architect/Interior Designers, Flooring Contractors, and other key buyers with the objective of establishing trust to build ongoing partnerships developing into salesResearch purchase needs and adjust sales tactics based on insightsPresent, promote, and sell the company’s products and services to new and existing buyers to influence specifications and product selectionIdentify new service opportunities to grow existing accounts sales and strengthen relationshipsReach out to new customers through networking opportunities, social media, and cold callingDevelop and actively engage in networks outside of Parterre to obtain market intelligence necessary to compete effectivelyCreate and execute tactical sales-driving marketing campaigns, special events and sponsorships that help increase brand awareness, build relationships, and achieve sales goalsCollaborate with customer support, and management during the specification and order fulfillment process; communicate project details to team members for successful implementationAssist client in budgeting; prepare and submit formal pricing and bids for client approvalPrepare accurate sales projections and provide forecast information for team planning purposesUtilize CRM to create customer profile, customer contact and account updatesAssist Management in establishing Annual / Quarterly / Monthly Strategy and Sales PlansAssist Management in identification of product voids or improvementsJOB QUALIFICATIONS:
Bachelor’s degree from a four-year college or university or equivalent work experienceExperience working in an outside sales role calling on a varied client baseFlooring product knowledge preferredProven success selling to large corporate clientsKnowledge of specifications, design and phases requiredStrong understanding of construction, real estate, and job site conditionsPHYSICAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently Expected to stand for long periods of time and expected to lift up to 20 poundsFrequent Vision must be sufficient to see tools and equipment clearly. Plant conditions that include all extreme weather conditions (hot and cold), and a noisy and dusty environment. Frequently be in an Office environmentMENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Think analyticallyMake decisionsDevelop options and implement solutionsWork with a teamMaintain regular and punctual attendance (consistent with ADA and/or FMLA)Attention to detailCommunicate effectivelyMultitask in a fast pace environmentWork with a Sense of UrgencyFlexible (This is an entrepreneurial work environment)TRAVEL
Extensive traveling is required by car and air traveling for training and other events.AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
Read Less