Join the Game: Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You’ll Do:
Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
Customer Service Champion: Provide “best-in-the-business” service to our customers...internal and external.
⚡Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
Education: High School diploma or GED
License to Drive: A valid driver’s license, vehicle insurance
Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
Adventure Awaits: Traveling to the different casinos and customers in your territory
Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Company DescriptionHeadquartered in Las Vegas with offices and employees around the world, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.
Join the Game: Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You’ll Do:
Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
Customer Service Champion: Provide “best-in-the-business” service to our customers...internal and external.
⚡Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
Education: High School diploma or GED
License to Drive: A valid driver’s license, vehicle insurance
Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
Adventure Awaits: Traveling to the different casinos and customers in your territory
Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Company DescriptionHeadquartered in Las Vegas with offices and employees around the world, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.Job Overview
The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel, optimizing AGS products’ functionality.
Responsibilities
Develops workflow for Field Service TechniciansAssists in goal setting, skill enhancement and performance review activities for Field Service TechniciansInvestigates and resolves any issues resulting from substandard performanceEnsures company policies and procedures are followed by team membersProvides training to Field Service Technicians as neededAddresses customer inquiries, resolves issues and obtains customer feedback proactivelyMaintains positive and healthy relationships with various teams to ensure customer service effectivenessAssists in interviewing and hiring new Field Service TechniciansPlans, coordinates and manages both scheduled work orders and unscheduled field support, as well as software and hardware upgradesConducts and compiles site surveysOversees local casino paperwork necessary to complete work ordersInteracts with local Compliance officials and ensures local technicians observe all facility protocolsDemonstrates outstanding customer service through maintenance of high quality and integrity in the work environmentReviews the operating expenses with the Regional Service Manager and identifies spending trends and methods to optimize the budgetDetermines short-term and long-term projections based on the proximity and number of customers serviced in an particular areaUpdates job knowledge by participating in educational opportunitiesCommunicates directly with the Technical Assistance Center (TAC) to escalate found issues in the fieldSkills & Requirements
High School or GED requiredAssociate or Bachelor’s degree in business or equivalent experience preferred3 years’ progressively responsible experience in field service in a gaming manufacturing environment preferred.Capable of creating an environment of support and accountabilityPrevious leadership experience especially within a field service team and/or remote employeesExcellent communicator that works well with others and treats employees fairly with strong customer service orientationExperience in building and working in a team atmosphereKnowledge in all facets of field operations leadership and managementExperience in coaching direct reportsTransferable management skillsAbility to interact and communicate effectively with technicians, support staff, and valued customersGeneral knowledge of mechanical and electrical terminology and practicesTrack record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safetyMust be proficient with MS office products and possess the ability to learn related sales or service software toolsThis position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operatePhysical Requirements & Work Environment
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).Ability to work in a non-climate-controlled environmentWhile performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.Note: All offers are contingent upon successful completion of a background check and drug screen and human performance evaluation (physical)
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Company DescriptionHeadquartered in Las Vegas with offices and employees around the world, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.Join the Game: Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $25.75 - $31.50 per hour (DOE), though the final offer may be outside of this range. We adhere to all local pay regulations and requirements.
As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.
What You’ll Do:
Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
Customer Service Champion: Provide “best-in-the-business” service to our customers...internal and external.
⚡ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
Education: High School diploma or GED
License to Drive: A valid driver’s license, vehicle insurance
Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
Adventure Awaits: Traveling to the different casinos and customers in your territory
Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Company DescriptionHeadquartered in Las Vegas with offices and employees around the world, AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.Job Overview
The Assembler I position performs electro-mechanical assembly/disassembly of electronic gaming machines (EGM). The assembly of EGM and related sub-assemblies is of moderate complexity, requiring manual dexterity and a strong ability to follow detailed written and verbal work instructions. This position may also be required to assist with other functions as needed, including, but not limited to loading & unloading trucks, picking parts orders, shipping & receiving, parts running, EGM teardown, EGM prep and refurbishing used components. Assembler I personnel inspect all work with a critical eye for detail and quality.
Essential Functions
· Assemble EGM and sub-assemblies through varying stages of completion using a variety of tooling
and equipment.
· Disassemble EGM and sub-assemblies through Return Game Processing.
· Follow written and verbal work instructions, checklist, and other standard work documents.
· Evaluate EGM quality from previous processes.
· Maintain a consistent and acceptable level of quality and productivity.
· Meet production demands within defined takt and cycle times.
· Communicate with management on problems or concerns, improvements, on specific issues found.
· Maintains safe and clean working environment by complying with safety procedures, rules, and
regulations.
· Perform work duties with minimal supervision.
· Work overtime as needed to meet daily production requirements.
· Maintain a clean and orderly workstation through good station management.
· Load/unload trucks and move EGM (as assigned).
· Pick Production orders (as assigned).
· Run parts to Production lines (as assigned).
· Ship & receive orders (as assigned)
· Observe all safety rules and notify leadership personnel of any safety concerns.
· Perform other duties as assigned.
Knowledge & Experience required
· 0 – 2 years of time-based assembly-line work (preferred)
· Electro-mechanical assembly (preferred)
· Experience using hand-tools, such as, screw drivers, wrenches, pliers, drills, etc.
· Ability to follow written and verbal communication skills.
· Ability consistently meets production expectations with minimal supervision.
· Ability to follow defined work instructions, checklists, and other standard work requirements.
· Basic mathematics skills
· Basic computer skills
· Lean Manufacturing and 6S experience (preferred)
Education Requirements
High School Graduate or GED required
Related vocational training (a plus)
Physical Requirements/Work Environment
· The physical demands/work environment described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential
functions.
· Ability to stand or walk for long periods of time and perform repetitive motion type tasks regularly.
· Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200)
pounds with or without assistance.
· While performing the duties of this job, the employee is regularly exposed to bending, twisting,
climbing, reaching, and squatting.
· While performing the job functions of this position, the employee frequently works near powered
motor vehicles, power tools, and automated assembly fixtures.
· While performing this position, the employee regularly uses manual and powered hand tools,
(electric, battery operated and/or air powered).
· Ability to work in a non-climate-controlled environment
