Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Operating master consoles to monitor the performance of networks and computer systems.
Coordinating computer network access and use.
Designing, configuring, and testing networking software, computer hardware, and operating system software.
RESPONSIBILITIES Act as an independent and impartial assessor to determine and certify aggregate cybersecurity risk for recommendation to the SCA.
Experience in helping federal agencies manage risks associated with operating an on-premise and cloud-based information system while using RMF
Conduct security control validation and assessment of technical security features of a system or network to address known threats and vulnerabilities. The evaluation must consider and identify impacts as well as consideration of existing risk mitigation strategies.
Validate and assess security controls in accordance with NIST SP 800-53, CNSSI-1253 and with the DoD Risk Management Framework (RMF) process.
Conduct required vulnerability analysis to support mitigation and residual risk determination.
Ensure traceability of all vulnerabilities from raw assessment results to the POA&M.
Support updates of the RAR and POA&M based on the assessment results.
Advise the AODR, AO, CISO of all DoD RMF matters related to associated systems based on the evaluation of associated security controls and artifacts.
Identify, communicate and deliver concise, coherent narratives on key controls and technical details of nuanced issues.
Convey findings, recommendations and ideas on complex IT systems to functional leaders and executives.
Possess in-depth knowledge of all NIST and CNSSI publications related to RMF and security controls for national security systems (NSS) and non-NSS systems.
Possess working knowledge of DoD Risk Management Framework (RMF), DoD IA guidance and policies, and NIST 800 series standards.
Possess in-depth knowledge and hands-on experience with eMASS software supporting the RMF process.
Possess working knowledge of ACAS Security Center to include report generation and evaluation of vulnerability and discovery scans.
Possess experience with developing and briefing DoD Cybersecurity Scorecard and Key Performance Indicators (KPI)
Possess working knowledge of STIG Viewer to validate STIG checklists and SCAP scans.
Ability to work effectively within a team environment as well as independently.
Strong verbal and written communication skills. REQUIRED QUALIFICATIONS BS 8-10,Years, MS 6-8, PhD 3-5
eMASS Training and Experience
Minimum of DOD IAM II or III
Minimum Top-Secret Clearance
Bachelor's Degree
Job DescriptionJob DescriptionPosition Title: IT User Accounts Analyst
Location: Joint Base Andrews (JBA), Maryland
Security Clearance Required: Active DoD Secret Clearance or higher
Certification Required: CompTIA Security+ CE Contract Length: June 2025 - September 2025 Position SummaryWe are seeking a detail-oriented and proactive IT User Accounts Analyst to manage and support user account operations across NIPR and SIPR networks at Joint Base Andrews. This role involves handling escalated tickets, managing user accounts, and ensuring compliance with security protocols. The ideal candidate will have a strong background in IT support, account management, and customer service within a secure environment. Key ResponsibilitiesProvide surge support from June 2025 to September 2025, assisting PCC Technical Specialists with escalated client tickets in the Remedy system.Manage NIPR and SIPR user account operations, including creation, modification, and deletion of accounts.Record and track routine requirements in the Enterprise IT Service Management (EITSM) system, ensuring timely email updates to customers regarding status changes.Resolve VIP account maintenance requests and inquiries promptly and efficiently.Maintain ticket management by reporting common issues to upper management and suggesting improvements.Provide orientation and guidance to users and other technicians, fostering a knowledgeable user base.Manage and prioritize a wide variety of issues and requests, ensuring timely resolution.Collaborate with department leaders to implement new software and hardware technologies.Provide discrepancy reports discovered during analysis to management for further action.Continuously review and update the service catalog, evaluate requirements, and make solution-based recommendations to enhance mission capability.Provide Exchange Online email setup and support.Deliver Level 1 to Level 3 technical support remotely, troubleshooting and resolving issues related to computer accounts.Conduct server and email migrations as needed. QualificationsHigh school diploma or equivalent with 3+ years of relevant IT experience.Active CompTIA Security+ CE certification.Active DoD Secret security clearance or higher.In-depth understanding of diverse computer systems and networks.Strong problem-solving skills and the ability to resolve unclear problems related to account management.Excellent communication skills, both verbal and written.Ability to work independently and manage multiple tasks effectively.Experience with ticketing systems such as Remedy and EITSM.Familiarity with Exchange Online and remote support tools.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
Job DescriptionJob DescriptionHelp Desk Support Specialist – Level 1Location: Andrews AFB
Clearance Requirement: Secret
Certification: Security+Position OverviewThe Help Desk Support Specialist – Level 1 provides front-line support to end users by phone, email, and web, resolving basic technical issues and escalating more complex problems to the appropriate teams. This role ensures exceptional customer service while operating within an IT Service Management (ITSM) environment governed by service level agreements (SLAs).Key ResponsibilitiesRespond to user inquiries via phone, email, and web; greet users professionally and determine the nature of the issue.Troubleshoot and resolve Level 1 technical issues related to hardware, software, applications, desktops, mobile devices, printers, and telecom equipment.Create and manage tickets within a ticketing system, ensuring clear and detailed documentation of issues and resolutions.Escalate unresolved issues to higher-tier support teams and coordinate follow-up as needed.Determine whether equipment replacement is needed and coordinate warranty resolution processes.Provide continuous updates on ticket status and communicate resolution progress to end users.Maintain accurate and timely documentation of all support activities and ensure tickets are closed only after confirmation of resolution.Meet defined response and resolution time targets in accordance with ITSM/SLAs.Apply critical thinking to diagnose and solve routine desktop, application, and infrastructure-related issues.Deliver high-quality customer service with strong verbal and written communication skills.Basic QualificationsExperience in a customer-facing technical support roleStrong analytical and problem-solving abilitiesExcellent communication skills (written and verbal)Working knowledge of desktop hardware/software, applications, mobile devices, and basic networkingFamiliarity with ITSM ticketing systems and SLA-driven environmentsCompany DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
Job DescriptionJob DescriptionService Desk TechnicianLocation: Andrews Air Force Base
Telework: Full-time onsite (includes ad-hoc telework)
Clearance Requirement: Active DoD Secret
Certifications Required: CompTIA Security+Position OverviewWe are hiring a Service Desk Technician to provide responsive and professional IT support to end-users. This role involves troubleshooting Level 1 technical issues, documenting tickets, and escalating problems when needed to ensure quick resolution in a fast-paced ITSM environment.Key ResponsibilitiesServe as the first point of contact for customer support via phone, email, or web.Identify the nature of the issue and attempt to resolve Level 1 problems related to hardware, software, applications, telecom, mobile devices, and printers.Open and manage tickets in the service management system; escalate issues to appropriate teams when necessary.Assist in determining if hardware replacement is needed and coordinate warranty service when applicable.Provide consistent ticket updates and document all actions taken.Follow up with users to confirm resolution and ensure customer satisfaction prior to closing tickets.Escalate unresolved issues to Level 2 support teams as appropriate.Deliver excellent oral and written communication and customer service.Meet incident response and resolution timelines in accordance with SLAs.Apply logical thinking and technical knowledge to resolve common desktop and infrastructure issues, including deployments and upgrades.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.
