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• A

  Tech Support Representative  

  AFNI

  Permanent - Tucson

  Posted: 07/11/2025

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  Career paths start at $18.50 (includes $0.50 onsite differential)/hr w... Read More

  Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.
  
  What can you expect from your work at Afni?
  
  This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
  
  What do we expect from you as part of this team?
  
  You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
  
  What do we offer?
  
  A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
  
  Why start building your career at Afni?
  
  We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
  
  What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experienceMust be 18 years of ageMust have GED or High School DiplomaMust be legally permitted to work in the United States
  
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• A

  On-Site Overnight Project Coach  

  AFNI

  Permanent - Tucson

  Posted: 07/11/2025

  Apply Now

  Salary Range: $44,000 - $50,000 We are hiring an On-Site Overnight... Read More

  Salary Range:
  
  $44,000 - $50,000
  
  We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. Position is on-site in our Tucson, AZ contact center.
  
  What you will be doing:
  
  You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10:00pm -7:00am AZ Monday-Friday. The post-training schedule will be overnight. Following training you will: Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
  Bring it. You're qualified if you: High school diploma or equivalent and previous supervisory experience in a call center environment. Ability to communicate direction in a clear and concise manner Possess a strong customer service background with the ability to drive results for your team. Possess strong leadership and relationship skills. Have a naturally positive attitude. Know your way around Microsoft Office products. Are a problem-solver with a genuine desire to help people be successful. Can work on more than one thing at a time and know how to prioritize. Are ready to be part of a team and contribute to Afni's success.
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