JOB PURPOSE:
The Treatment Plan Coordinator is responsible for the daily non-clinical operations of the office including patient satisfaction, revenue, profitability, effective treatment scheduling, phone calls and other business-related functions as delegated by direct supervisor.
GENERAL DUTIES & RESPONSIBILITIES:
Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
Collect co-payments and verify insurance coverage.
Schedule and confirm patient appointments.
Prepare new patient charts neatly and accurately.
Responsible for handling after-hour calls and emails
Responsible for managing costs and the overall profitability of the company
Respond to and handles patient concerns
Respond to patient billing or financial inquiries, directing to appropriate departments, as necessary.
Collect and post payments and record receipts.
Balance nightly deposits and complete credit card processing.
Monitors appointments, patient flow and schedules of all staff members to ensure timeliness in the clinic.
Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment.
Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment.
Work with manager to ensure staff is trained on all procedures.
educational requirements:
High School Diploma or equivalent.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
2-5 years' sales experience
Excellent verbal and written communication skills and the ability to make decisions independently.
Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.
Demonstrates the ability to solve common problems and to provide immediate solutions.
Excellent organizational skills to effectively handle multiple tasks.
Knowledge of policies and procedures
Ability to define assignments or projects clearly
Ability to adapt to potentially stressful situations
Ability to analyze situations and data to resolve existing or potential problems
Knowledge of government laws and regulations
Ability to delegate to and motivate others
Ability to communicate effectively both in writing and verbally
Ability to plan and monitor the activities of one or more areas
Knowledge of department interface procedures
Knowledge and understanding of organizations mission and philosophy
Ability to make recommendations and decisions
