Job Title – Position Description: Coordinator Front Office
Reports to: Manager Site
MISSION
The Front Office Coordinator is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.
OUTCOMES
Ready to take on new opportunities for various clinical challenges with a sense of urgency, intiution, and proactive approach with a can-do attitude despite adversities.Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment. Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.COMPETENCIES
Job Related Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Drive Results: Consistently achieving result, even under tough circumstances.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education/Previous Job Relevant Work Experience
High School Diploma or GED or equivalent work experiencePreferred Qualifications:
Education:
High School DiplomaPrevious, Job Relevant Work Experience:
At least 2 years of experience in clinical front office experienceExperience in a high volume clinical settingKnowledge of Eclinical Works (eCW) and RadixKnowledge of urology or urogynecology experienceCredentials/Licensures:
Current CMA certification Read LessJob Title – Position Description: Medical Assistant
Reports to: Clinic Manager
MISSION
The Medical Assistant is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Medical Assistant role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.
OUTCOMES
Ready to take on new opportunities for various clinical challenges with a sense of urgency, intuition, and proactive approach with a can-do attitude despite adversities.Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continuously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.COMPETENCIES
Job Related Competencies:
Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Directs Work: Providing direction, delegating, and removing obstacles to get work done.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDPrevious Job Relevant Work Experience:
1+ years of clinical experienceKnowledge of Electronic Medical Record (EMR)Preferred Qualifications:
Previous, Job Relevant Work Experience:
2+ years of experience in clinical field/settingExperience in a high-volume clinical settingExperience with invasive proceduresExperience with catheterization, IV starts, and/or administration/care of chemotherapeutic treatmentsKnowledge of Eclinical Works (eCW) and RadixKnowledge of urology experienceMedical Assistant/Certified Medical Representative I
MISSION
The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.Understand practice dynamics in order to efficiently direct patient questions for optimal response.Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experienceUtilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.COMPETENCIES
Job Related Competencies:
Decision Quality: Making good and timely decisions that keep the organizations moving forwardOrganizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Resourcefulness: Securing and deploying resources effectively and efficiently.Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient:Rebounding from setback and adversity when facing difficult situationsSelf-Development:Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes:Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDCredentials/Licensures:
Certified Medical Assistant ORLicensed Practical NursePreferred Qualifications:
Previous, Job Relevant Work Experience:
Previous experience in Urology/Gynecology fieldPrevious experience in Clinical or Call Center settingBilingual English/Spanish Read LessMedical Assistant/Certified Medical Representative I
MISSION
The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.Understand practice dynamics in order to efficiently direct patient questions for optimal response.Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experienceUtilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.COMPETENCIES
Job Related Competencies:
Decision Quality: Making good and timely decisions that keep the organizations moving forwardOrganizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Resourcefulness: Securing and deploying resources effectively and efficiently.Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient:Rebounding from setback and adversity when facing difficult situationsSelf-Development:Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes:Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDCredentials/Licensures:
Certified Medical Assistant ORLicensed Practical NursePreferred Qualifications:
Previous, Job Relevant Work Experience:
Previous experience in Urology/Gynecology fieldPrevious experience in Clinical or Call Center settingBilingual English/Spanish Read LessJob Title – Position Description: Patient Representative II
Reports to: Manager Surgical Services
MISSION
The Patient Representative II is responsible for obtaining pre-operative risk stratifications from outside providers and scheduling referred patients to the appropriate provider. This autonomous role requires attention to detail and effective workflow management.
OUTCOMES
Receive and schedule referral requests through various modalities with a sense of urgency while maintaining a consistent workflow.Initiate and obtain pre-operative risk stratification requests with a sense of urgency while maintaining a consistent workflow.Ensure optimal customer service by utilizing provided feedback to enhance patient and outside provider experience.Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.Able to efficiently manage a high quantity of requests to provide optimal patient outcomes.Using excellent customer service skills, communicates in an effective and professional manner across all modalities to develop valuable interorganizational relationships.COMPETENCIES
Job Related Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Resourcefulness: Securing and deploying resources effectively and efficiently.Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Builds Networks: Effectively building formal and informal relationship networks inside and outside of the organization.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDPrevious, Job Relevant Work Experience: Level 1
2 years of recent customer service experience, involving direct interaction with customersTyping Speed: 50 Words Per Minute, minimumPrevious, Job Relevant Work Experience: Level 2
2 years of recent customer service experience, involving direct interaction with customers2-3 years of call center experienceTyping Speed: 50 Words Per Minute, minimumPreferred Qualifications:
Previous, Job Relevant Work Experience:
3+ years of customer experience Working experience in call center settingWorking experience in healthcare settingWorking knowledge of healthcare insurance benefitsFluent in Spanish Read LessJob Title – Position Description: Operating Room Support Technician - Turn Over Tech
Reports to: Manager Site
MISSION
The Support Technician is responsible for providing basic direct and indirect patient care under medical team and providing an exceptional patient experience.
OUTCOMES
Supports the nursing staff with a sense of urgency by maintaining a clean, sterile, and efficient workspace in all areas of the Ambulatory Surgery Center (ASC).Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.Willing to learn and adopt new responsibilities, including direct patient care, based on shifting demands of the medical team.COMPETENCIES
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
QUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDPrevious, Job Relevant Work Experience:
6 months of direct patient care experienceCredentials/Licensures:
Current BLS Certification Read LessJob Title – Position Description: Medical Assistant
Reports to: Clinic Manager
MISSION
The Medical Assistant is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Medical Assistant role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.
OUTCOMES
Ready to take on new opportunities for various clinical challenges with a sense of urgency, intuition, and proactive approach with a can-do attitude despite adversities.Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continuously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.COMPETENCIES
Job Related Competencies:
Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Directs Work: Providing direction, delegating, and removing obstacles to get work done.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GED CMA CertificationPrevious Job Relevant Work Experience:
1+ years of clinical experienceKnowledge of Electronic Medical Record (EMR)Preferred Qualifications:
Previous, Job Relevant Work Experience:
2+ years of experience in clinical field/settingExperience in a high-volume clinical settingExperience with invasive proceduresExperience with catheterization, IV starts, and/or administration/care of chemotherapeutic treatmentsKnowledge of Eclinical Works (eCW) and RadixKnowledge of urology experienceJob Title – Position Description: Patient Representative I/Scheduling Coordinator
Reports to: Team Lead
MISSION
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.
OUTCOMES
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.Using excellent customer service skills, communicates in an effective and professional manner across all modalities.Ensure optimal customer service by utilizing provided feedback to enhance patient experience.Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need. Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.COMPETENCIES
Job Related Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Resourcefulness: Securing and deploying resources effectively and efficiently.Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutionsServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticityExcellenceCultivates Innovation: Creating new and better ways for the organization to be successfulBehaviors:
Being Resilient: Rebounding from setback and adversity when facing difficult situationsSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development challengesOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementProfessional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and toneQUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDPrevious, Job Relevant Work Experience: Level 1
2 years of recent customer service experience, involving direct interaction with customersTyping Speed: 50 Words Per Minute, minimumPrevious, Job Relevant Work Experience: Level 2
2 years of recent customer service experience, involving direct interaction with customers2-3 years of call center experienceTyping Speed: 50 Words Per Minute, minimumPreferred Qualifications:
Previous, Job Relevant Work Experience:
3+ years of customer experience Working experience in call center settingWorking experience in healthcare settingWorking knowledge of healthcare insurance benefitsFluent in Spanish Read LessPhysician Assistant Opportunity in Snellville, GA!
Join Advanced Urology and be a valued member of a collaborative, patient-centered care team!
At Advanced Urology, we are seeking a dedicated Physician Assistant to practice at the top of their license in a dynamic, fast-paced environment. This is an exciting opportunity to apply your clinical skills and expertise—seeing patients independently, performing procedures, and participating in surgeries. You will receive hands-on training and mentorship, while contributing to a practice that prioritizes exceptional patient care.
Why Advanced Urology?
As a Physician Assistant at Advanced Urology, you'll be a key part of our team, working closely with urologists and other providers in delivering high-quality, compassionate care. Our PAs enjoy tremendous responsibility and the opportunity to make a real impact on patient outcomes.
Independence: You will see patients independently in clinic, perform procedures, and assist in surgeries.Collaboration: You'll work alongside top-tier urologists, receive personalized mentoring, and have access to a collaborative care team.Impact: Our Physician Assistants are instrumental in shaping patient care and outcomes. Your role extends beyond patient visits—you're part of our dynamic hospital rounds and surgical team.About Advanced Urology
We are a privately-held, 45-provider urology practice in the metro Atlanta suburbs. Founded, owned, and led by urologists, we are proud to offer a unique integrated care model with a network of 12 clinics and 6 ambulatory care centers. Our state-of-the-art centers provide comprehensive services, including modern surgery suites, advanced lab testing, digital imaging, and access to novel clinical trials.
We believe in leading by example, fostering a culture of hard work, collaboration, and excellence. We value outstanding patient care and measurable outcomes, and our team is committed to supporting each other both professionally and personally.
What We Offer:
Competitive compensation and a comprehensive benefits package, including medical, dental, vision, CME allowance, and a 401(k) plan.Work-life balance with reasonable hours and a supportive work environment. Work 4 days a week after your initial 2 years with no reduction in compensation!Physician mentoring and ample opportunities for professional growth.Amazing team culture—we prioritize camaraderie and the well-being of our staff.A full support staff including documentation, IT, scheduling, and billing.New Graduates Welcome!
We offer a robust three-month onboarding program and pair new Physician Assistants with an experienced APP Mentor to ensure a smooth transition and help you grow in your role.
Key Responsibilities:
See new and follow-up patients, develop treatment plans, and provide excellent patient care.Perform procedures and assist in surgeries at our Ambulatory Surgery Centers—our APPs are leaders in operative skills nationwide.Collaborate with physicians in the clinic and provide comprehensive patient care.Participate in hospital rounds, ensuring continuity of care.Educate and mentor new APPs and other staff members to promote professional development.Requirements:
Master’s Degree in Physician Assistant Studies or Nursing.Licensure as a Physician Assistant (PA) in the state of Georgia (or eligibility to obtain).Strong communication and interpersonal skills.Commitment to providing high-quality patient care and contributing to a positive team environment.For more information and to apply, visit our website: Advanced Urology
We look forward to hearing from you and welcoming you to the Advanced Urology team!
Job Title: Patient Financial Representative
Position Description: Serves as primary contact to educate patients and community about financial assistance and charity care programs, healthcare insurance exchange, or alternate insurance programs as appropriate and provide price estimates/point of service payments. Perform access related duties but not limited to validating insurance eligibility/referrals and scheduling, obtain authorizations.
Reports to: Revenue Cycle Supervisor
MISSION
Provide strong and exceptional customer service skills and ability to follow policies regarding financial counseling, insurance verification and scheduling. Conducts all interactions in a manner that will result in positive patient experience and appropriate reimbursement for services. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services. Ensure the patient’s confidentiality and integrity are maintained to the highest standards.
OUTCOMES
Provide exceptional quality care to patients and their families with respect and dignity while providing feelings of safety and security during all types of interactions. Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans.Calculate estimated patient responsibility to inform the patient and document in the data entry system and adhere to the Collections Policy to ensure patients are aware that payment is due at time of service. Collect payment prior or on the date of service and be responsible for setting up payment arrangements.Maintains tracking of patients on schedule, ensuring that the correct insurance plan, eligibility and authorization information has been entered into data entry systems accurately along with documenting applicable notes or reviewing secure notes.Provides clinical information as needed, emphasizing medical justification for procedure/service to insurance companies for completion of pre-certification/authorization process.Acts as a liaison between clinical staff, patients, physicians, and insurance payor by informing patients of authorization/benefit delays/denials, answering questions, educating patients about their benefit, offering assistance, and relaying messages pertaining to authorization or benefits of procedure/service.Reschedule/cancel patients in the data entry system accordingly due to verification/authorization related issues.COMPETENCIES
Job Related Competencies:
Ensures Accountability: Holding self and others accountable to meet commitments.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Manages Conflict: Handling conflict situations effectively, with a minimum noise lens.Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Drive Results: Consistently achieving results, even under tough circumstances.Cultural Competencies:
Advanced Values:
PeopleCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesHeartPatient Focus: Building strong patient relationships and delivering patient centric solutions.ServiceInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.ExcellenceCultivates Innovation: Creating new and better ways for the organization to be successful.Behaviors:
Being Resilient: Rebounding from setbacks and adversity when facing demanding situationsSelf-Development:Actively seeking new ways to grow and be challenged using both formal and informal development challenges.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Professional Communication:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone.QUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GEDPrevious, Job Relevant Work Experience:
2 years of experience in financial counseling, insurance verification, billing, equivalent externship, or access related position.Working knowledge of basic medical terminology. Ability to work independently in a changing environment and manage stressful situations.Must be able to speak and write in a clear and concise manner to convey messages and ensure that the customer understands whether clinical or non-clinical.Proficient in Microsoft Word/Excel/Outlook, and insurance websites.Requires travel within Metro Atlanta as needed to cover ASC locations and attend mandatory meetings/training. Demonstrate a high level of professional conduct with colleagues, superiors, and internal/external customers. Read Less