Housekeeper Job Description
We require a resume to be submitted. Be sure to add no less than 10 years of work history and add reasons for gaps in work history. Assessments pertaining to this position are required to be completed.
Housekeeper Job Description
We are looking to hire a Housekeeper to join our cleaning team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness.
Housekeeper Responsibilities:
· Keep facilities and common areas clean and maintained.
· Vacuum, sweep, and mop floors.
· Dust and clean all fixtures, electronics, and furniture.
· Clean and stock restrooms.
· Clean up spills with appropriate equipment.
· Notify General Manager and/or Maintenance of necessary repairs.
· Collect and dispose of trash.
· Assist guests when necessary in a professional manner.
· Keep linen room stocked.
· Properly clean upholstered furniture.
· Clean all walls, doors, windows, windowpanes, mirrors, and all handles including door handles.
· Wipe out, clean, and sanitize all drawers.
· Wipe down and sanitize all chairs, tables, armoires
· Clean Coffee Pots, Refrigerators, Microwaves, Irons, Telephones, and Hairdryers
· Wipe down and sanitize entire ironing board
· Clean out from under beds
· Wipe down and sanitize curtains and curtain pull back rods
· Clean and vacuum hallways
· Clean hallway walls
· Clean and wipe and sanitize down elevators, inside elevator buttons, and outside elevator buttons
· Clean stairs and stair rails
· Remove bed linens and replace with clean bed linens including duvets
· Double check and verify all rooms on your list are properly cleaned to hotel and corporate standards
· Code rooms
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications Housekeeper Requirements:
· Ability to manage your time efficiently. Time to clean rooms is 30 minutes per room for check-out and 15 minutes per room for stay-over.
· Work well unsupervised.
· Work well and professionally with all team members.
· Ability to lift at least 25 pounds.
· Handle basic maintenance and cleaning.
· Ability to maintain a professional appearance and interact positively and professionally with hotel guests and staff.
· Hard worker.
Work Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, legs and feel; and reach with hands and arms.
The employee is required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
. Read LessFront Desk Associate
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
The main responsibility of a hotel front desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk clerk will ensure that all dues are clear and the key is handed over.
Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. If you would like to work as a front desk clerk at a hotel, you will be interested in the following job duties that are part of the job:
Responsibilities
· Greet guests and patrons as they arrive and handle check ins appropriately and professionally
· Check if there are prior bookings
· Manage registration process
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests by collecting necessary information (like contact details, legal identification, and exact dates of their stay) and double check for accuracy
· Work with hotel specific programming for bookings, reservations, check ins, and check outs
· Provide information about our hotel, available rooms, rates, amenities, dining facilities, sports facilities, and give travel directions
· Respond to clients’ complaints in a timely and professional manner, supply suggestions, and refer guests to appropriate department if matters escalate, report all incidents if occurs
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Manage accurate accounting of all rooms
· Maintain updated records of all aspects of guests, bookings, reservations, complaints, and incidents
· Provide guests with room keys and call for bellhops
· Explain workings of key cards, and ensure guests are satisfied with rooms allotted to them
· Intake reservations over telephone, through emails, and in person
· Contact maintenance and/or housekeeping if problem does arise with guests room, or premise
· Balance cash at the end of your shift and generate accounting reports for the benefit of the next person to come on shift
Skills
· Work experience as a Hotel Front Desk Agent, Receptionist or similar role
· Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
· Understanding of how travel planning websites operate, like Booking and TripAdvisor
· Customer service attitude and professionalism
· Excellent communication and organizational skills
· Work well with others and greet incoming patrons professionally
· Strong communication skills, and professionally communicate with all other personnel
· Must be able to work well and professionally with or without supervision
· Must be able to pay attention to detail
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