ADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends as needed.Able to successfully pass a credit, criminal, and/or employment reference background check.The pay range for this position is $23-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends as needed.Able to successfully pass a credit, criminal, and/or employment reference background check.The pay range for this position is $23-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends as needed.Able to successfully pass a credit, criminal, and/or employment reference background check.The pay range for this position is $23-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends as needed.Able to successfully pass a credit, criminal, and/or employment reference background check.The pay range for this position is $23-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends as needed.Able to successfully pass a credit, criminal, and/or employment reference background check.The pay range for this position is $23-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking a Group Air Agent to focus on group air travel reservations for ADTRAV. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously. They will also act as the liaison for multiple group accounts and work with leadership on negotiating group air contracts and discounts.
Essential Duties and Responsibilities include the following:
Book and ticket air travel for groups up to 4,000 travelers, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed. Organize group travel for corporate incentive, leisure, and government clients. Book and issue airline reservations through GDS system, accurately and efficiently.Research and coordinate airline contracts, in conjunction with the leadership team. Act as a liaison for all group air accounts. Work with leadership to manage group blocks, attrition, and utilization. Follow up with clients regarding travel plans and adjust as needed. Be responsive to travelers and clients throughout the booking process. Meet all KPIs as required for the position (e.g., average transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.Document all information in the CRM and other tools as required. Utilize various applications, including GDS, online booking tools, and various internal applications. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry.Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years experience as a group booking and ticketing agent; complex international experience preferred, in both geographical locations and rate structures.Experience contracting and issuing block space preferred. Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases. Highly knowledgeable of city, airline, hotel, and car rental codes.Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).Experience using CRM to enter and track activities. Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality.Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision. Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours and weekend as needed. Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to successfully pass a credit, criminal, and/or employment reference background check. The pay range for this position is $22-25/hour. Pay is based on experience booking group air and complex international travel. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking a Corporate Travel Consultant – After Hours/Evening and Weekends to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
This position is designated as a full-time, afterhours position, with a need for a person to fill evening and weekend shifts. The working schedule varies but generally includes three shifts during the week between 7pm-1am CT and two 12-hour shifts on the weekend, typically 11am-11pm CT. There are shift differentials for working in this position (evening, night, and weekend).
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Knowledgeable of government travel requirements, visas, and passports. Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Able to maintain confidentiality of company and client information. Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT.Able to obtain security clearance as required to work on high level security accounts. Able to successfully pass a credit, criminal, and/or employment reference background check.The base pay rate for this position starts at $23/hour but we may consider other rates based on experience booking corporate, government, and complex international travel. In addition, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly rate. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking a Corporate Travel Consultant – After Hours/Evening and Weekends to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
This position is designated as a full-time, afterhours position, with a need for a person to fill evening and weekend shifts. The working schedule varies but generally includes three shifts during the week between 7pm-1am CT and two 12-hour shifts on the weekend, typically 11am-11pm CT. There are shift differentials for working in this position (evening, night, and weekend).
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Knowledgeable of government travel requirements, visas, and passports. Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Able to maintain confidentiality of company and client information. Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT.Able to obtain security clearance as required to work on high level security accounts. Able to successfully pass a credit, criminal, and/or employment reference background check.The base pay rate for this position starts at $23/hour but we may consider other rates based on experience booking corporate, government, and complex international travel. In addition, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly rate. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking a Corporate Travel Consultant – After Hours/Evening and Weekends to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
This position is designated as a full-time, afterhours position, with a need for a person to fill evening and weekend shifts. The working schedule varies but generally includes three shifts during the week between 7pm-1am CT and two 12-hour shifts on the weekend, typically 11am-11pm CT. There are shift differentials for working in this position (evening, night, and weekend).
Essential Duties and Responsibilities include the following:
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. Maintain sufficient account knowledge to assist clients without delay. Check queues daily to ensure accuracy and that all issued tickets are complete. Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. Provide travel expertise to clients. Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry. Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years of experience booking domestic and international travel; complex international a plus. Experience using a GDS System; Sabre required, Amadeus a plus. Highly knowledgeable of city, airline, hotel, and car rental codes.Knowledgeable of government travel requirements, visas, and passports. Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Experience with Microsoft Office suite (Outlook, Word, Excel).Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Strong organizational and problem-solving abilities.Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Able to maintain confidentiality of company and client information. Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT.Able to obtain security clearance as required to work on high level security accounts. Able to successfully pass a credit, criminal, and/or employment reference background check.The base pay rate for this position starts at $23/hour but we may consider other rates based on experience booking corporate, government, and complex international travel. In addition, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly rate. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Read LessADTRAV is seeking a Group Air Agent to focus on group air travel reservations for ADTRAV. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously. They will also act as the liaison for multiple group accounts and work with leadership on negotiating group air contracts and discounts.
Essential Duties and Responsibilities include the following:
Book and ticket air travel for groups up to 4,000 travelers, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed. Organize group travel for corporate incentive, leisure, and government clients. Book and issue airline reservations through GDS system, accurately and efficiently.Research and coordinate airline contracts, in conjunction with the leadership team. Act as a liaison for all group air accounts. Work with leadership to manage group blocks, attrition, and utilization. Follow up with clients regarding travel plans and adjust as needed. Be responsive to travelers and clients throughout the booking process. Meet all KPIs as required for the position (e.g., average transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.Document all information in the CRM and other tools as required. Utilize various applications, including GDS, online booking tools, and various internal applications. Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Become knowledgeable in ADTRAV's industry and customer base.Participate in ongoing training to continuously build knowledge and skills in the industry.Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. Adhere to company policies and procedures. Other duties as assigned.Qualifications:
High school diploma or equivalent required. At least 2 years experience as a group booking and ticketing agent; complex international experience preferred, in both geographical locations and rate structures.Experience contracting and issuing block space preferred. Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases. Highly knowledgeable of city, airline, hotel, and car rental codes.Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations. Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. Ability to consistently deliver excellent customer service, internally and externally.Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).Experience using CRM to enter and track activities. Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. Strong attention to detail with emphasis on accuracy and quality.Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision. Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. Ability to work remotely and meet the company home-office requirements. Able to sit and work at a computer for extended periods of time, without leaving the work area.Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours and weekend as needed. Be able to successfully attend and pass new hire and department specific training. Able to maintain confidentiality of company and client information. Able to successfully pass a credit, criminal, and/or employment reference background check. The pay range for this position is $22-25/hour. Pay is based on experience booking group air and complex international travel. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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