Salon Coordinator & Receptionist Job Description
As the Salon Coordinator and sole Receptionist, I am responsible for ensuring the smooth and professional operation of the salon on both the client-facing and administrative sides. This role requires multitasking, organization, and excellent communication to deliver an exceptional guest experience while supporting the stylists and management team.
Reception & Guest Experience
Welcome guests in a professional, friendly, and engaging manner.Answer phones, check messages, and respond to client inquiries.Advise clients on appointment availability and assist with scheduling, rescheduling, and pre-booking.Communicate delays or changes in appointment times.Greet and check out guests, handling payments accurately.Offer and prepare beverages for waiting clients.Encourage client retention through Google reviews, referrals, and strong guest relationships.Always maintain salon cleanliness and a professional front desk appearance.Salon Coordination & Operations
Manage and optimize the salon’s daily appointment schedule to maximize productivity.Supervise scheduling for stylists and assistants, including time-off requests and time cards.Communicate with stylists throughout the day regarding schedule changes and updates.Direct the floor to ensure smooth service flow and client satisfaction.Handle disgruntled guests with professionalism, escalating to management when necessary.Manage POS system, cash handling, and daily opening/closing procedures.Generate and review daily reports and transactions.Assist in payroll preparation, meetings, and reviews as needed.Enforce salon policies, health, and safety protocols.Sales
Drive product sales by maintaining strong product knowledge and educating clients.Take, place, and receive product and supply orders; manage stock and inventory.Ensure all product orders are shipped, received, or picked up promptly.Support salon marketing strategies to increase client retention and growth.Daily Responsibilities
Open iPad and POS system; set up front desk.Check/respond to voicemails, emails, and texts.Confirm client appointments.Review work tickets and update schedules.Clock in/out staff as needed.Pre-book and confirm future appointments.Maintain overall cleanliness and smooth salon operations.Weekly Responsibilities
Perform inventory counts and manage product/stock control.Place supply and product orders.Send thank-you texts to new guests.Respond to client reviews.Prepare stylist scorecards and assist with payroll numbers.Continue to build guest relationships and ensure retention.This role blends front desk hospitality, operational management, and sales/marketing support, making me the first point of contact for guests while ensuring that the salon runs efficiently and professionally every day.
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