Office Assistant & Customer Support Representative (Bilingual English + Mandarin)
Location: On-site(Office-based), Monterey Park
Employment Type: Full-time
About the Role
We are seeking a reliable, detail-oriented Office Assistant & Customer Support Representative to support daily office operations and deliver high-quality customer service across multiple communication channels.
This role is ideal for someone who is bilingual in English and Chinese, comfortable handling both administrative responsibilities and customer-facing communication, and capable of working closely with China-based teams to ensure smooth operations and excellent customer experiences.
A bachelor’s degree is not required. Candidates with a 2-year college education or equivalent work experience are welcome to apply.
Key Responsibilities
Office Administration & Operations
Manage daily office administrative tasks, including:Office cleaning coordinationOffice supplies and refreshments purchasingStationery and consumables inventory managementCourier and shipping coordination (FedEx / UPS / USPS)Utility and service account management (office lease, water service, telecom, etc.)Handle invoices, receipts, and administrative expenses in coordination with the accounting teamAssist with time tracking and monthly work-hour reportingCoordinate business travel arrangements, including flights, hotels, transportation, and business diningCommunicate with property management and service vendors as neededCustomer Support & Service
Respond to customer inquiries via:Phone callsWhatsAppText messagesTidio (live chat)And some other channels as requiredProvide timely, professional, and friendly customer support regarding products, orders, returns, and general inquiriesCollaborate closely with China-based product and operations teams to resolve customer issuesTrack and follow up on customer cases to ensure proper resolution and customer satisfactionQualifications
Required
Bilingual proficiency in English and Chinese (spoken and written)Strong communication and customer service skillsGood organizational skills and attention to detailComfortable using computers, online tools, and basic office softwareAbility to manage multiple tasks and follow established proceduresPreferred (Nice to Have)
Experience in office administration, customer support, or operations rolesFamiliarity with tools such as Amazon, FedEx/UPS, Expedia, or CRM/chat systems (e.g. Tidio)Experience working with international or cross-border teamsCollege degree (2-year or 4-year), though not mandatoryCompensation & Benefits
Hourly pay: $18–$25, depending on experience and demonstrated capabilitiesOpportunities for performance-based growth and increased responsibilityStructured onboarding and clear operational documentationExposure to both U.S. office operations and international team collaborationHow to Apply
Please submit your resume along with a brief introduction (in English or bilingual) outlining your relevant experience and availability.
Company DescriptionADM Tech LLC is the U.S. headquarters of a global e-commerce group specializing in more than 20 strong-performing brands on Amazon, DTCs and brick-and-motar sales. While the parent group company in China has been established since 2015, ADM Tech LLC has been founded in 2021 for its oversea expansion and development.Company DescriptionADM Tech LLC is the U.S. headquarters of a global e-commerce group specializing in more than 20 strong-performing brands on Amazon, DTCs and brick-and-motar sales. While the parent group company in China has been established since 2015, ADM Tech LLC has been founded in 2021 for its oversea expansion and development. Read Less