Join a Customer-Focused Team of High-Performance IT Professionals
Are you passionate about technology and delivering exceptional customer service? Adaptive Information Systems (AIS) empowers Monterey County businesses with world-class IT solutions, and we’re looking for motivated, driven professionals to grow with us.
Our managed services practice gives team members exposure to a wide range of technologies and environments expanding skill sets while creating clear pathways for future growth. At AIS, our collaborative and energetic culture continues to evolve through the ideas, innovation, and accomplishments of our team. We believe our success starts with our people, which is why we seek responsible, ambitious, and team-oriented professionals who take pride in their work.
We are currently seeking a Desktop Support Technician to join our highly technical team of experts.
Primary Responsibilities
Demonstrate exceptional reliability by consistently reporting to work on time and as scheduledAnswer phones and emails, evaluate client requests, and assign appropriate resourcesConfigure and troubleshoot Microsoft 365 (Office 365) emailDiagnose and resolve Windows 10 hardware and software issuesWork with vendor support to resolve hardware and software issuesPerform basic network troubleshootingProvide light Windows Server administration (user account creation, folder permissions, etc.)Troubleshoot and configure Wi-Fi networksManage and monitor device backupsPerform on-site troubleshooting and hardware support when issues cannot be resolved remotelyInstall and configure network and locally connected printersSupport mobile devices (iPad, iPhone, and Android)Provide light Mac troubleshootingAssist engineers with special projects as neededTroubleshoot and remediate system issues while implementing improvements to prevent future problemsMaintain detailed, ITIL-compliant documentation in the ticketing systemInstall, deploy, and troubleshoot Windows-based computersFollow established procedures and guidelines to perform job functionsContinuously learn and expand knowledge of core support systemsMaintain reliable transportation (client locations are within a 30-mile radius of Salinas)Required Experience & Skills
Excellent customer service and communication skillsStrong troubleshooting and problem-solving abilitiesAbility to determine whether issues are hardware- or software-relatedExcellent documentation and organizational skillsAbility to work effectively in a team-oriented environmentStrong time management and prioritization skills in a fast-paced settingAbility to train and support end usersStrong interpersonal skills with both technical and non-technical clientsBenefits of Working at Adaptive Information Systems
Highly competitive compensation based on experienceWeekly catered lunchesQuarterly company eventsCell phone reimbursementCompany DescriptionIf you think all outsourced IT companies are the same, get ready to adapt to a new way of thinking. Adaptive Information Systems was founded with the mission to help businesses get the most out of their technology investments.
