Job DescriptionJob DescriptionSenior Program Manager This position is not remote, location in Atlanta, GA.Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.Work on things that matterOur collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology. Built for a remote lifeOur culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers. Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.The Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.Primary Responsibilities: As a Senior Program Manager, you are the primary decision maker for the program or portfolio of programs. You will collaborate with business unit leadership in shaping the strategic direction of the program/portfolio and managing customer relationships. A Senior Program Manager is a people manager, leader and mentor that effectively manages team members in support of delivery success. You will have extensive experience in implementing structured project management/process methodologies in order to meet scope, schedule and budget requirements. You will successfully lead through direct reports, and effectively communicate and execute against program and organizational objectives. A Senior Program Manager must exhibit strong communication skills, with the ability to lead and resolve conflict in order to meet revenue goals, while ensuring contractual compliance. Primary expectations of a Senior Program Manager include:
Manages all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects
Experienced in the ability to manage planned contract revenue, billable utilization, and gross margin achievement
Cultivates strong customer relationships to understand needs, maximize customer satisfaction, and communicate overall project status, as well as drive innovation
Communicates with stakeholders to address changes to program scope, timeline, or budget. Advanced experience with change management best practices.
Exhibits extensive influential skills to translate customer vision and drive project activities to successful outcomes. Extensive ability to shape customer success outcomes and metrics.
Employs a "big picture" strategic vision; organizing people, technology, culture, and operations to drive solutions to significantly complex business problems
Extensive ability to manage contractual obligations and oversee and manage output of sub contracting partners
Proactively recognizes issues and conflicts and problem solve solutions, strategically turning barriers into opportunities
Manages effective communication work flows, leveraging Project Managers (if applicable) to communicate information effectively
Negotiates outcomes and agreements that benefit the project and company
Extensive ability to partner with practice and growth leaders to identify and drive organic and new growth opportunities. Extensive ability to develop strategic program plans that benefit the organization over the long term.
Effectively identifies program risks, implements, and manages mitigation techniques in a timely manner
Extensive knowledge of and adherence to ISO and CMMI quality standards
Trusted ability to achieve CPARS ratings above Satisfactory
Superior organizational and time-management skills, as well as communication skills
Extensive ability to earn trust and respect from team members, and influence decisions that need to be made to make the project successful
Extensive experience with Agile project management methodology and project management tools and software
Prior government or government contracting experience
Responsible for hiring, performance management, timecard reviews, PTO management and team development
Basic Qualifications: (Please update with any contract related requirements):
Internal Requirement: Bachelor's and 10+ years of experience
Relevant years of experience may be substituted for educationPrevious government experienceUnderstanding the political landscapeProgram management, technical acuemen in website developmentShould be based in ATL
LCAT may dictate specifics regarding Education and Experience requirements; please specify contractual requirements
5 years of experience managing technology service delivery projects
Project Management Professional (PMP) and/or ITIL certified
Agile certification required (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)
Prior government or government contracting experience
Preferred Qualifications: (Provide the nice to haves for this role; not having these will not disqualify the candidate)To learn more about working at Ad Hoc, please visit:https://adhocteam.us/joinBenefits:
Company-subsidized health, dental, and vision insurance
Flexible PTO
401K with employer match
Paid parental leave after one year of service
Employee Assistance Program
Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $150,000-$175,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. job reference:https://adhoc.team/
Job DescriptionJob DescriptionThis is a remote position.We are continuously sourcing for talent while we await anticipated job openings. Candidates who apply to this role understand we may not have an immediate opening and wish to be considered for future opportunities.Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.Work on things that matterOur collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology. Built for a remote lifeOur culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers. Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.Primary Responsibilities: In this role, you will serve as an individual contributor within a team; upon the direction and guidance of leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. Primary expectations of a Technical Product Support II include: Provide mid-level/tier two technical product support to customers remotely via inbound/escalated calls, emails, live chat, video, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting more complex technical product-related issues Investigate escalated issues by reviewing initial support notes and gathering additional information from customersUpdate tracking system of incident logs and convey customer feedback to teams responsible for product developmentMay escalate extremely technical or sophisticated issues to technical product support engineers or management Advanced knowledge of organization's products and/or services, policies, terms, and conditionsProvide quality customer service and have a functional understanding of product suite supported by the platform Participate in the analysis of call center data and insights to increase call center efficiency and suggest methods and tools to improve operations and service Help establish work procedures and processes that support program initiativesDevelop and systematize call center management strategy in collaboration with internal stakeholders Communicate customer needs and common pain points to inform program decisions
Basic Qualifications: Bachelor's and 3+ years of experiencePrior experience supporting enterprise software applications or tool suites, preferably in a federal or regulated environment.Ability to prioritize, triage, and escalate help desk tickets using IT Service Management (ITSM) or ticketing systems (e.g., ServiceNow, Jira Service Management).Familiarity with common troubleshooting techniques for web-based applications, user access issues, and basic configuration support.Experience following documented standard operating procedures, knowledge base articles, and escalation protocols to resolve user issues accurately and efficiently.Skilled in contributing to and updating support documentation and FAQs.Basic understanding of federal security standards, data privacy requirements, and Section 508 accessibility considerations relevant to user support.Preferred Qualifications: CompTIA A+, ITIL Foundation, or HDI Support Center Analyst certification.To learn more about working at Ad Hoc, please visit:https://adhocteam.us/join
Benefits:Company-subsidized health, dental, and vision insuranceFlexible PTO401K with employer matchPaid parental leave after one year of serviceEmployee Assistance ProgramAd Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $60,000 - $70,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
Job DescriptionJob DescriptionThis is a remote position.We are continuously sourcing for talent while we await anticipated job openings. Candidates who apply to this role understand we may not have an immediate opening and wish to be considered for future opportunities.Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.Work on things that matterOur collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.Built for a remote lifeOur culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.Primary Responsibilities: In this role, you will serve as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. A Senior Business Analyst impacts the long-term goals of the program, while contributing to the development of the program’s business analysis/requirements management strategy. You may serve as the discipline’s primary lead when working with stakeholders and utilize strong influential skills to drive improvements in business analysis/requirements management processes and practices. Primary expectations of a Senior Business Analyst include:Strong influential skills to drive improvements and team member consensusPresents analysis results and recommendations to key stakeholders and executes upon approved recommendationsCollaborates with program teams and mentors junior team membersExhibits an extensive understanding of requirements and dependencies and develops documentation associated with project/program requirements, scope, process and operationsLeads the development of innovative solutions for program problems, identifies risks and offers mitigationsEffectively communicates with internal and external stakeholders to communicate status, obtain clarification, and address risksParticipates in technical interviews with new candidates and develops/grades homework (if applicable)Serves as a mentor to individuals within the teamMay lead small, less critical projectsBasic Qualifications:Bachelor’s degree and 7+ years of experienceResponsible for the Tool Management workstream, acting as the Scrum MasterPrioritizing backlog, creating, pointing, and assigning stories to the Tool Management workstream staffExtensive experience with industry standards, tools and processesPreferred Qualifications:Ability to obtain/maintain any of the following certificationsCAP, ECBA, CBAP, PBA or other related certifications.???????To learn more about working at Ad Hoc, please visit:https://adhocteam.us/joinBenefits:Company-subsidized health, dental, and vision insuranceFlexible PTO401K with employer matchPaid parental leave after one year of serviceEmployee Assistance ProgramAd Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $115,000 -$120,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
Job DescriptionJob DescriptionThis is a remote position.We are continuously sourcing for talent while we await anticipated job openings. Candidates who apply to this role understand we may not have an immediate opening and wish to be considered for future opportunities.Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.Work on things that matterOur collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.Built for a remote lifeOur culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.Primary Responsibilities: As a Project Manager, you will be responsible for supporting program leadership in shaping the technical direction of the program and managing customer relationships. A Project Manager is a people manager, and mentor that effectively manages team members in support of delivery success. You will be developing your project management skills, the ability to successfully lead through direct reports, and effectively communicate and execute against program and organizational objectives. A Project Manager must exhibit strong communication skills, with the ability to coordinate among teams to support program leadership in their ability to meet revenue goals, while ensuring contractual compliance. Primary expectations of a Project Manager include:Exhibits an understanding of the project’s business purpose and ability to use sound judgment to make decisionsUnderstanding of planning, programming, budgeting, and resourcing processesComprehensive understanding of fundamental project management processes, methodologies, tools and techniques, with the ability to adapt them to organizationExhibits influential skills to translate customer vision and drive project activities to successful outcomesManages contractual obligations and oversees and manages output of sub contracting partnersCoordinates project activities and ensures they are compliant, completed on time, and within budgetRecognizes issues and conflicts and problem solves solutions, turning barriers into opportunitiesPartners with Project Managers (if applicable) and Program Manager to communicate information effectively to a variety of internal and external stakeholdersAbility to negotiate outcomes and agreements that benefit the project and companyIdentifies and drives organic and new growth opportunitiesCommunicates and proactively identities risks, and implements mitigations, with guidance from the Program ManagerEnsures adherence to ISO and CMMI quality standardsEffectively manages their time to meet deadlines and/ or milestonesAbility to earn trust and respect from team members, and influence decisions that need to be made to make the project successfulExcellent written and verbal communication and interpersonal skillsCollaborates with the Program Manager to support budget planning and management activitiesResponsible for hiring, performance management, timecard reviews, PTO management and team developmentBasic Qualifications: Bachelor’s degree and 3+ years of experienceExperience managing customer support initiatives, including training coordination, help desk operations, or end-user documentation in a federal or enterprise environmentProven ability to develop and maintain project schedules, work plans, and status reports, ensuring timely completion of customer support deliverablesExcellent communication skills with the ability to interface effectively with government stakeholders, project teams, trainers, and help desk personnel.Strong organizational skills and attention to detail in coordinating multiple customer support activities simultaneously.2 years of experience managing technology service delivery projectsPreferred Qualifications: Prior government or government contracting experience is strongly preferredExperience with project management software tools preferredExperience with Agile project management methodology preferredProject Management Professional (PMP) and/or ITIL certification preferredAgile certification preferred (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)To learn more about working at Ad Hoc, please visit:https://adhocteam.us/joinBenefits:Company-subsidized health, dental, and vision insuranceFlexible PTO401K with employer matchPaid parental leave after one year of serviceEmployee Assistance ProgramAd Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $85,000 - $95,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
