We are seeking a Receptionist/Concierge to be the welcoming face of our facility. This role is ideal for someone with excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding client service. You will play a key role in assisting customers, building customer relations and ensuring smooth daily operations.
Key Responsibilities:
Customer Outreach: Proactively reach out to existing customers for follow-ups, appointment reminders, and promotional offers.Front Desk Management: Greet clients warmly, check them in, and assist with paperwork.Appointment Coordination: Schedule, confirm, and manage bookings while optimizing the clinic’s calendar.Phone & Email Communication: Answer inquiries professionally, handle appointment requests, and resolve customer concerns efficiently.Problem Solving: Address client issues with professionalism and escalate concerns when necessary.Organization & Administration: Maintain a clean and organized front desk, update records, and ensure smooth daily operations.Requirements:
Experience: Minimum 3 years in a receptionist, front desk, or concierge role (preferably in a medical spa, laser clinic, or healthcare setting).Communication: Excellent verbal and written communication skills with a warm, professional demeanor.Phone Skills: Strong ability to handle multiple calls and provide exceptional customer support.Organization: Detail-oriented with the ability to multitask in a fast-paced environment.Tech-Savvy: Comfortable using scheduling software, CRM systems, and basic office tools.Problem-Solving: Ability to think on your feet and provide effective solutions to client inquiries and concerns.Benefits:
Competitive salary based on experienceEmployee discounts on treatmentsGrowth opportunities within the companySupportive and team-oriented work environmentCompany DescriptionAcuLaser Treatment Centre is a leading wellness clinic specializing in cold laser therapy, auricular acupuncture, and holistic programs that help clients quit smoking, manage stress and anxiety, improve metabolic health, and achieve overall wellness — all without the use of needles, drugs, or pain.