Job DescriptionJob DescriptionSalary: $60,000-$70,000 per year
#Enter the Game Activate, coming soon to SterlingActivateis a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Sterling located at 20964 Southbank Street, Suite 120. To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.Essential Duties and Responsibilities:Operations and MaintenanceOversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may ariseCreate a lasting experience with customers and ensure their satisfaction is a top priorityEffective understanding of key performance indicatorsHelp maintain brand consistency through positive customer experiences and local event involvementPerform regular general inspections of front desk and gaming areasPerform daily cleaning and maintenance duties in compliance with company standardsResponsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may existProvide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvementOversee the day-to-day maintenance process flow required for the facilityAudit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending productsTeam LeadershipScheduling duties, as required, to ensure peak periods are properly staffedLeading in the hiring of new employees and creating a talent pipelineManaging performance of employees, including accountability coaching and developmentParticipate in planning meetings to prepare and roll out various training and initiativesIdentify and implement improvements when necessary and provide updates to the team to enhance customer experienceWorking Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsThe Qualifications:Demonstrated leadership ability with 2 years of experience in a customer facing environmentDemonstrated strengths in collaborative team environmentsAbility to foster strong relationships with customers and employeesExcellent communication skills, including listening, and oralProficient in the use of hand and power toolsProficient in Microsoft Office and related softwareMultitasking in both leading teams and operational performanceHighly organized in managing competing prioritiesThe Perks: Competitive salaryBenefits package (Medical, Dental, and Basic Life)Paid time offCasual dressFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.#ZipRecruiter
Job DescriptionJob DescriptionSalary: $60,000-$70,000 per year
#Enter the Game Activate, coming soon to SterlingActivateis a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Sterling located at 20964 Southbank Street, Suite 120. To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.Essential Duties and Responsibilities:Operations and MaintenanceOversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may ariseCreate a lasting experience with customers and ensure their satisfaction is a top priorityEffective understanding of key performance indicatorsHelp maintain brand consistency through positive customer experiences and local event involvementPerform regular general inspections of front desk and gaming areasPerform daily cleaning and maintenance duties in compliance with company standardsResponsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may existProvide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvementOversee the day-to-day maintenance process flow required for the facilityAudit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending productsTeam LeadershipScheduling duties, as required, to ensure peak periods are properly staffedLeading in the hiring of new employees and creating a talent pipelineManaging performance of employees, including accountability coaching and developmentParticipate in planning meetings to prepare and roll out various training and initiativesIdentify and implement improvements when necessary and provide updates to the team to enhance customer experienceWorking Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsThe Qualifications:Demonstrated leadership ability with 2 years of experience in a customer facing environmentDemonstrated strengths in collaborative team environmentsAbility to foster strong relationships with customers and employeesExcellent communication skills, including listening, and oralProficient in the use of hand and power toolsProficient in Microsoft Office and related softwareMultitasking in both leading teams and operational performanceHighly organized in managing competing prioritiesThe Perks: Competitive salaryBenefits package (Medical, Dental, and Basic Life)Paid time offCasual dressFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.#ZipRecruiter
Job DescriptionJob DescriptionSalary: $19.89 per hour
#Enter the Game Activate, coming soon to SterlingActivate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Team Lead at our brand new store in Sterling located at 20964 Southbank Street, Suite 120.To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail.Essential Duties and Responsibilities:Customer and Store OperationsResponsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure themAssist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in Resolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs, ensure they are applied in compliance with company standardsPeople LeadershipTrain new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with incoming potential customers, existing employees and managementOversee staff and delegate tasks, supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate valuesMaintenance and InventoryUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities Working Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required) Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
The Qualifications:1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferredDemonstrated collaborator and previous experience overseeing a team of 10+ is an asset Proficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an asset The Perks:Competitive wageBenefits package (Medical, Dental, and Basic Life)Paid time offCasualdressFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Job DescriptionJob DescriptionSalary: $17.00 per hour
#Enter the Game Activate, coming soon to Sterling
Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.To learn more about us, click here and follow us on InstagramandFacebook@activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individuals ability to thrive in a fast-paced work environment and confidence in social situations. There are part-time and full-time positions available at our at our brand new store in Sterling located at 20964 Southbank Street, Suite 120.The Duties and Responsibilities:Game FacilitationBe professional in thought, language, and actionExemplify excellence in facilitation, giving customers a great experienceBrief new groups thoroughly but concisely prior to the start of their experienceObserve customers in the gaming area and provide an explanation, if necessaryParticipating with customers in games if needed to ensure customers have an excellent experienceMonitor and be attentive to game play, giving timely aid as necessaryHandling any malfunctions with support of the Team LeadsMaintain a clean and comfortable work environment
Check-In FacilitationWarmly greet customers when entering or leaving establishmentVerify appointment times and explain the check-in processHandle cash, debit, credit, or gift card transactions with customersIssue receipts, and wristbandsAnswer customer inquiries and involve a Team Lead if the answer is not sufficient
Maintenance and InventoryCleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.Painting around the main facility, as neededAiding Team Lead in checking inventory of merchandiseResetting and disinfecting wristbandsCleaning and disinfecting available lockers and loungeNotifying Team Leads immediately of game failures or malfunctionsTouching up equipment; gluing props, and other unskilled tasks
The Qualifications:1 year of customer service experience is considered an assetMust be flexible and available to work evenings, weekends, and holidaysStrong communication skills, multi-tasking, and time management skillsMust be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of peopleMust be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Working Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required) Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
The Perks:Competitive wageOpportunities for advancementCasual dressFun and dynamic work environmentOn-site parking
Successful completion of a criminal record check is a condition of employment for this position.Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
