Job DescriptionJob DescriptionJob Title: Heavy Wrecker Operator
Job Summary
The Heavy Wrecker Operator is responsible for the safe, efficient, and professional operation of heavy-duty towing and recovery equipment. This position involves towing, recovery, and transport of disabled, and damaged vehicles on public roadways and private property. The operator must demonstrate advanced driving skills, sound judgment, mechanical awareness, and strong customer service while working independently and responding to dispatch instructions.
Essential Duties and Responsibilities
Duties include, but are not limited to:
Safely operate a Commercial Motor Vehicle (CMV), including heavy wreckers, on public highways and roadways in compliance with all federal, state, and local regulations
Perform heavy-duty towing, recovery, winching, uprighting, and transport of vehicles from pickup locations to designated destinations
Communicate clearly and professionally with dispatchers regarding job status, locations, hazards, and completion of assignments
Respond to recovery, contract, private, emergency, and on-call towing assignments as dispatched
Conduct pre-trip, post-trip, and routine inspections of towing equipment and vehicles
Secure vehicles and loads properly to ensure safe transport
Perform basic shop and yard duties, including cleaning, servicing, fueling, and washing trucks and equipment
Maintain accurate documentation, logs, and required reports
Provide professional, courteous customer service to motorists, law enforcement, and the public
Demonstrate safe and professional driving behavior while operating company vehicles
Report mechanical issues, safety concerns, or equipment defects promptly
Adhere to company policies, procedures, and uniform standards at all times
Skills and Qualifications
Required Qualifications:
Valid Driver’s License with Class A CDLProven heavy-duty towing and recovery experienceClean Motor Vehicle Record (MVR)Current DOT Medical Examiner’s CardAbility to lift up to 50 lbs. frequently and 75 lbs. occasionallyAbility to work a flexible schedule, including nights, weekends, on-call shifts, and emergency situationsMust arrive to work on time and be prepared to begin the workday as scheduledMust comply with pre-employment and random Drug and Alcohol Testing requirementsOwnership of a smartphone with Bluetooth capability and a Bluetooth headset for hands-free communication
Preferred Skills and Abilities:
Strong situational awareness and problem-solving skills
Knowledge of towing safety procedures, traffic laws, and recovery techniques
Mechanical aptitude related to towing and recovery equipment
Ability to remain calm and professional in high-stress or emergency situations
Strong communication and customer service skills
Flexibility, adaptability, and willingness to perform varied duties as needed
Working Conditions
Outdoor work in all weather conditions
Exposure to traffic, accident scenes, and emergency environments
Physical demands including standing, bending, climbing, lifting, and pulling
Extended hours may be required based on operational needs
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