Acquaint Recruiting has been engaged by a very reputable and growing Philadelphia based firm to hire a Property Manager at an incredibly exciting adaptable reuse project/luxury building.
The Property manager will report to the Director of Property Management. Ideal candidate must be well versed in all aspects of multi-family housing systems and processes and will be responsible for all operational and financial aspects of properties including budget control and maintenance requests. You will act as the senior manager and supervise all relevant personnel.
Responsibilities
Creates positive, welcoming and supportive environment of residents, visitors, and property associatesPrepares and submit timesheets and payroll adjustmentsMaintains vacancy information as required by investors, syndicators and monitoring entitiesAchieves financial solvency through cost reduction and implementing systems to achieve 0% rent delinquencyUtilizes selection and retention strategies to maintain 100% occupancy levelParticipates in preparing the annual operating budget, works with Executive Management TeamCoordinates and reviews bids for contract workEnsures adherence to proper preventive maintenance (i.e. extermination, fire extinguishers, annual inspections, etc.)Executes marketing and advertising campaigns for apartment sales/leasing and coordinating sales/leasing events (such as open houses, realtor tours, and resident promotional activities)Maintains and regularly updates business websiteEnforces lease/bylaw requirementsDevelops and utilizes sound rent/carrying charge collection procedures, including following up with delinquent accountsMonitors landlord/resident relations and mediates disputes when necessaryInspects apartments for move-in condition (pre-inspection) and turn-over statusSubmits any and all reports on a timely basisEstablishes and maintains regular daily office hoursMaintains close communication with Executive Management Team, including, but not limited to, weekly update reports, preparing informative materials for regularly scheduled meetingsOversees property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact informationNotifies residents of all issues affecting their residencyFiles court documents for eviction and attends scheduled court hearing as landlord's representativeOversees security deposit administration, including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returnsMaintains building security measures, ensuring proper incident documentation and notification to Executive Management TeamMaintains familiarity with all procedures and requirements of accounts payable and accounts receivableScreens, reviews, and assists in applicant/cooperator approvalsLeads sales/lease orientations and signings and submits all relevant documentationCreates filing and archiving systems as needed, and ensures property's filing system is maintained, including tenant, applicant, cooperator, accounting, vendor, contractor, etc.
Required Skills & Experience:
10 or more years in property management, including direct supervision of othersExcellent computer skills, especially proficient in YARDI, Microsoft Office (including Word, Excel, Outlook) and website maintenanceExcellent customer service skillsExceptional communication and negotiation skillsHigh level of analytical and quantitative skillsExcellent time management and prioritization skillsAbility to perform independently, in a changing and multi-tasking environmentRequires ability to physically inspect property and individual unitsRequires ability to read, speak, and comprehend the English languageStrong background in Digital Marketing/Social Media Experience, Yardi, RentCafe, CRM, LRO, Grace Hill, Paychex and Building Link
Acquaint has been engaged by Ensemble to hire a Facilities & Operations Manager. The Facilities & Operations Manager will be based out of the Philadelphia Navy Yard office supporting the management of the Philadelphia portfolio which currently includes over 1 million square feet of office, life science, garage, and retail space, in addition to two office buildings in King of Prussia. The buildings are Class A, single and multi-tenant facilities.
The ideal candidate has strong leadership skills, a successful record managing tenant fit outs and large capex projects and the ability to provide effective direction for any property and maintenance issues. The Facility and Operations Manager will be responsible for the third-party Building Operations staff, and building system operations including MEP, HVAC and contract services.
Key ResponsibilitiesOversee and manage on-site contracted building operations services (BOS) staff in the areas of preventative maintenance, systems management and contractor repairs.Coordinate on-site shift staffing with third party account manager to ensure uninterrupted on-call capability and vacation coverage.Proactively and aggressively analyze, identify and oversee the implementation of energy savings initiatives and oversee scheduled energy conservation measures.Order inspections, repairs, and supplies and materials within budget parameters and secure approvals for out of budget purchases.Work closely with the leasing team on pre-lease plans, reviewing initial plans and obtaining initial budgetary numbers.Review plans/drawings for tenant improvement work as needed.Project manage tenant fit outs, capex and repair projects with tenant satisfaction, schedule, and budget as top priorities.Maintain professional relationships with general contractors for fit-outs and building improvement work.Ensure all required codes, licenses and certifications are maintained for building operations on an on-going basis to ensure compliance.Manage building service contracts in adherence to scope of work and standards within budgetary guidelines.Implement, document, and verify on an on-going basis all building operations policies and procedures including building preventative maintenance and recurring maintenance, systems and equipment inspections, and all required equipment maintenance programs.Maintain comprehensive building operations records.Recommend capital expenditures and building improvement projects to General Manager for budgeting purposes.Assist in fostering a team atmosphere with both internal and outsourced personnel.Provide overall design and construction project support to Development Team as needed.Evaluate project issues and design solutions.Assist with project turnover from construction to property management.Assign the timely closeout of post-turnover corrections, adds and modifications to the property Chief Engineers and follow up to ensure completion.Coordinate with property Chief Engineers / Maintenance Supervisors for inspections of building-critical systems before warranty expiration.
Required Skills & QualificationsBachelor’s Degree preferred7+ years’ experience in property or facility management is requiredSkilled at trouble shooting HVAC and building automation systems and strong technical knowledge of building MEP, HVAC and Electrical systems and equipment maintenance requirements.BOMI, LEED, CEM or Green Advantage designations are a plusPrior experience in energy conservation & efficiency measuresSupervisory experience preferredPrevious Chief Engineer experience preferredExcellent written and verbal communication skillsSound judgment and decision-making skillsAbility to provide exceptional customer serviceAbility to work with multiple computer systems and prior experience working with computer softwareAbility to read and understand blueprints and line drawings to plan maintenance and successfully troubleshoot issuesAbility to be “on call” to respond to building issues and assist 3rd party engineers and vendors after hours
