Job Title: Clubhouse Generalist
Job Status: Full-time
Job Summary: Under general supervision, uses motivational and organizational skills obtained through experience and training to provide a range of non-clinical rehabilitation services to adults with mental illness with the goal of assisting Clubhouse members in living independent, vocationally meaningful and socially satisfying lives. Possesses an energetic and upbeat attitude and is able to assess a person’s strengths and challenges, while remaining alert and non-reactive in an environment with many interruptions and distractions. Must complete work with members, not for members. Will work with assigned program participants, following established procedures to perform routine tasks. Central to this role is the active engagement of Clubhouse members in all aspects of Clubhouse operations. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.
Essential Duties and Responsibilities:
Engage Clubhouse members in active participation in task planning and completion to increase vocational and social self-sufficiencyEngage Clubhouse members in co-coordinated activities including “work time” tasks, participatory goal setting with a focus on establishing, assessing and tracking vocational, educational, housing and socialization goals and tracking the progress towards those goalsPlan and coordinate work tasks with small and large groups by facilitating committees including, but not limited to: GED, Computer Skills, Newsletter, Education, Employment, Culinary, Billing and HousingDevelop, implement, and evaluate activities, ensuring participation and compliance in accordance with the program’s objective and policiesAssist member in finding appropriate transportationRegularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency’s quality assurance planEstablish and maintain effective relationships with Clubhouse membersAssist program participants in developing effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skillsProvide in-house support for members as needed including Medicaid sign up, referrals for phones, medication management and coordination of careDevelop and maintain relationships with existing and potential employers for Clubhouse member’s transitional employment programsProvide training and coverage on transitional employment job placementsParticipate in ongoing recruitment activities for new Clubhouse members by creating educational/program marketing materials, conducting outreach and information sessions, etc.Maintains organization’s confidentiality measures to protect clients’ privacyResolve most questions and problems and refer new or unusual issues to a higher levelProvide coverage on a rotating basis for evening, weekend and holiday social activitiesMay provide transportation as assignedMay communicate and interact with external program funders, partners and advisory board members and attend grant related meetings or participate in training sessions as requiredMay provide translation services as neededFollow all applicable local, state and federal laws, organizational policies, policies and procedures from funding sources and standards from accreditors including Clubhouse International and the Commission on Accreditation of Rehabilitation Facilities (CARF), among othersOperate standard office equipment, standard kitchen equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills and Abilities:
Knowledge of:
Community resources including social services agencies and crisis intervention providersProcesses, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being receivedHIPAA regulations based on assigned functional areaSkill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
Understand that recovery for people with mental illness is possible and believe in the power of communityUtilize and document in an EMR systemWork as part of a team as well as independently in an upbeat and dynamic environmentMaintain a positive, energetic attitude in high-pressure situationsEasily build rapport with individuals from diverse backgrounds, while maintaining focus in a dynamic environmentFacilitate meetings, ensuring that all viewpoints, ideas and problems are addressedOrganize and prioritize multiple tasks and meet deadlinesCommunicate effectively, both orally and in writingSpeak and write in EnglishInterpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferredPartner with other functional areas to accomplish objectivesMaintain confidentiality of agency and client informationEducational/Previous Experience Requirements:
Minimum Degree Required:Bachelor’s degreeRequired Disciplines:Vocational Rehabilitation, Social Work, Humanities or related field or field approved by Human Resources~and~
At least 1 year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human ResourcesIf employee will be assigned to drive: At least 1 year of professional driver experience operating a class C motor vehicle or any equivalent combination of experience, education, and/or training approved by Human ResourcesLicenses/Certifications:
Licenses/Certifications Required at Date of Hire: NoneSST Licensed Baccalaureate Social Worker (LBSW) preferredIf assigned driving: must possess a valid state chauffeur’s license free of any outstanding violationsWorking Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel required, may travel out of state when required
Working Environment: Climate controlled office
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy. Read LessAccess is a premier manufacturer’s representative and service provider supporting mission-critical infrastructure across Wisconsin and the Upper Peninsula of Michigan.
We work on systems where failure is not an option. Power, cooling, and monitoring solutions that keep facilities operational.
We are looking for a driven, detail-obsessed Parts Coordinator who takes pride in getting things right and is energized by solving problems for customers.
This is not a passive role.
Accuracy comes first. Growth comes second.
If you don’t get the right part, nothing else matters.
The Role
This role is responsible for researching, identifying, quoting, and coordinating parts for service work and customer needs.
You will work closely with:
technicians in the fieldservice leadershipmanufacturerscustomersYou will also play a key role in supporting and growing our parts business, but only through technical accuracy, trust, and execution.
What Success Looks Like
A successful Parts Coordinator:
Gets the right part the first timeTakes ownership of complex part research (doesn’t guess)Moves quickly but never sacrifices accuracyCommunicates clearly with customers and internal teamsBuilds trust with customers through reliabilityIdentifies opportunities to support and grow the businessCore Responsibilities
Technical Parts Research (Priority #1)
Identify correct parts for complex systems and equipmentWork through manufacturer documentation, BOMs, and support channelsValidate part numbers and compatibility before quoting or orderingSupport technicians in diagnosing and sourcing correct componentsAccuracy is non-negotiable in this role
Quoting & Order Execution
Prepare accurate and complete parts quotesProcess orders with manufacturers and suppliersTrack orders and proactively manage timelinesEnsure orders are completed correctly from start to finishWarranty execution with suppliersCustomer Communication
Communicate directly with customers regarding parts needsProvide updates on availability, pricing, and lead timesBuild trust through responsiveness and follow-throughService Team Support
Coordinate with dispatch and technicians to ensure jobs are properly equippedHelp ensure service work runs efficientlyAct as a key support function for field operationsParts Business Growth (Built on Trust)
Identify opportunities to support customers with additional parts needsFollow up on quotes and open opportunitiesBuild long-term customer relationshipsGrowth happens by being reliable, responsive, and technically strong
What We're Looking For
This role is for someone who:
Is extremely detail-orientedHas a strong sense of ownership and accountabilityIs driven to get the right answer, not the fast answerIs comfortable working through complex technical informationCommunicates clearly and confidentlyBrings energy and urgency to their workYou Might Be a Great Fit If You:
Double-check your work because accuracy matters to youEnjoy solving technical puzzlesTake pride in being reliable and dependableLike working with both people and systemsWant to grow into a role with more responsibility over timePreferred Background
Helpful but not required:
Parts coordination or service support experienceMechanical, electrical, HVAC, or technical exposureExperience working with manufacturers or contractorsERP or service system experienceWe will train the right person with the right mindset
Compensation
Hourly Pay: $22–$25 per hourPerformance Bonus: Target bonus of 6% of annual earningsQuarterly bonus tied to:Parts Gross ProfitParts RevenueExecution and performance (manager score)Performance accelerators up to 125% payoutWhy Access
We are not a transactional business.
We are a trusted partner to our customers, helping them solve real problems in environments where uptime matters.
You’ll work alongside a team that values:
accountabilitytechnical excellencecollaborationcontinuous improvementHow to Apply
Please submit:
Your resumeA short note explaining why this role fits youInclude the word “execution” in your response so we know you read this carefully.
Company DescriptionACCESS Core Values:
1. Customer Success Ahead of Our Own
2. Educate to Dominate
3. Creativity and Innovation
4. Bust Down Walls Tenacity
5. Quiet Confidence
Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.
Company DescriptionACCESS Core Values:\r\n1. Customer Success Ahead of Our Own\r\n2. Educate to Dominate\r\n3. Creativity and Innovation\r\n4. Bust Down Walls Tenacity\r\n5. Quiet Confidence\r\n\r\nServing Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings. Read Less
Job Title: Human Resources Generalist (FMLA / ADA)
Job Status: Full-time
Job Summary: Under general supervision, uses intermediate skills gained through training and experience to provide day-to-day administration of policies and programs covering several or all of the following: recruiting, compensation and benefits, training, employee relations, performance management, employee leave management, safety procedures, and HRIS administration. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring decision making responsibility and ability to exercise discretion. Routine contact with internal employees as well and external applicants, insurance agents and vendors is required to obtain, clarify or provide facts and information.
Essential Duties and Responsibilities:
Administer various human resources plans and procedures for the organizationAssist in development and implementation of policies and procedures; prepare and maintain employee handbook and other HR related manuals and documentsDesign and administer human resources policies and proceduresCommunicate with and educate management and employees on human resources policies and proceduresCollect and analyze HR data for the director of human resourcesAssess and develop policies and standard operating procedures (SOPs) for human resourcesConduct incident/employee investigations and handle Employee Relations for the organizationConduct internal training for employees and/or management on internal processes, policies and programsServe as a liaison between employees and management to respond to concerns regarding organization policies and proceduresDevelop and maintain accurate information management and filing systems to ensure compliance with records retention policiesDevelop, streamline and enhance staffing systems, tracking reporting and analysis as necessaryEnsure compliance with all federal/state/local employment laws and regulationsThink strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organizationMay design and implement initiatives for the organization including integration, diversity and inclusion, employee recognition, mentorship and shadowing initiatives and programsMay coordinate the hiring process for the organization, including advertising, job postings, head hunting, initial interviews, managing approval process, and submitting offer lettersMay administer the organization’s learning management systemMay manage performance review cycles including 60-day, 150-day and annual reviewsMay work with organization management to develop job descriptions, match final job description against salary and market data for proper salary range placementMay ensure consistency related to job and salary placement across the organizationMay coordinate recruiting efforts and build networks to find qualified candidates through job boards, career fairs, connections with co-workers, recruiting websites, involvement in professional networks, etc.May support HR efforts related to investigations, charges, grievance resolution, performance and absence management, complaints with employment practices and disciplinary actionMay support HR efforts regarding tracking and responding to safety and other critical incidentsMay administer the FMLA program for the organizationMay administer Worker’s Compensation claim process for the organizationMay support employee onboarding and orientationsMay support organization safety initiatives and coordinate and chair safety meetingsMay support organization wellness initiatives and coordinate and chair wellness meetingsMay assist with coordination of annual open enrollment process and assist employees with claims resolutionMay assist with reconciliation of health insurance billings with payroll system to ensure accuracy with employee deductionsMay support the planning and execution of ACCESS eventsMaintain compliance with various annual government reporting requirementsMaintain currency in employment and benefit laws and other HR related mattersAnalyze data and use technology to proactively identify and diagnose business needs, opportunities and develop solutions to meet those needsEvaluate current software, benefits and recommends new approaches for employee benefits and new goals to retain employeesParticipate in administrative staff meetings and attends other meetings and seminarsPerform thorough background checks before hiring and during employment and as deemed appropriate. This includes reviewing criminal records, conducting drug tests, fingerprinting, confirming previous jobs, checking references, validating education and licenses, assessing driving history, screening for child abuse, and carrying out any other reviews required by the job, funders, or applicable laws.May Assist CHRC with the credentialing, training, and background check processPerform other duties and responsibilities as assignedKnowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker’s CompensationAdvanced concepts, principles and practices of federal and state employment laws and practicesSkill in:
Operating standard office equipment and using required software applications, including Microsoft OfficeKnowledge and prior use of HRIS systems, Paylocity a plusKnowledge and prior use of applicant tracking systems, Clear Company a plusOperating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeEmployee investigations and ER mattersAbility to:
Partner with other functional areas to accomplish objectivesStrong interpersonal skillsAttention to detail while maintaining a big picture orientationGather information, identify linkages and trends and apply findings to assignmentsInterpret and apply policies and identify and recommend changes as appropriateOrganize and prioritize multiple tasks and meet deadlinesCommunicate effectively, both orally and in writingWork independently as well as collaboratively within a team environmentHandle stressful situations and provide a high level of customer service in a calm and professional mannerEstablish and maintain effective working relationships at all levels of the organizationEducational/Previous Experience Requirements:
Minimum Degree Required:Bachelor’s degreeRequired Disciplines:Human Resources Management, Business, or a related field~and~
A minimum of three years’ professional-level experience in human resources is required, specifically within Employee Relations (ER), Family and Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA). Candidates must demonstrate expertise in labor compliance and possess the necessary knowledge, skills, and abilities relevant to their assigned functional area, or an equivalent combination of experience, education, and/or training as approved by Human Resources Director.Prior experience using HR related systems is requiredLicenses/Certifications:
Licenses/Certifications Required at Date of Hire:NonePHR preferredWorking Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel may be required
Working Environment: Climate controlled office
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy. Read LessJob Title: Therapist
Job Status:
Job Summary: Under general supervision, the Therapist uses extensive knowledge and skills obtained through education and experience to perform responsible and difficult professional casework. Provides intensive therapy involving complex social problems and treatment plans. May provide a wide array of social work functions such as assessment interviews, counseling, or case evaluation. Determines appropriate methods of treatment and/or provides other social services to individuals, groups, or families. May also provide referrals to appropriate community services or financial assistance. Provides accurate and understandable interpretations of program guidelines via a client orientation program as well as maintaining proper records according to organization, state and federal guidelines.
Essential Duties and Responsibilities:
· Screen, assess, diagnose, create treatment plans and conduct therapeutic intervention with clients which may include observation of clients and/or conducting psychological testing
· Provide interpretation of assessment and diagnosis and ensure understanding of treatment plan which may include interpretation of medical records, as needed
· Formulate measurable goals and objectives in accordance with client’s needs
· Participate in treatment team conferences which may include other professionals, family members and referral sources
· Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals
· Provides coordination of services and may participate in services as part of an interdisciplinary team
· Follow up on the various services the client was referred to ensure participation and program compliance which may involve reviews conducted in clients’ home or other location
· Review, discuss and determine progress towards goals and formulate measure goals
· Document all services in compliance with the agency’s quality assurance plan
· Report on program progress at required intervals per funding guidelines
· Maintain agency confidentiality and client’s privacy in accordance to the agency’s policies and procedures 42 CFR Part 2 and HIPAA
· Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques
· Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided
· Conduct group therapy sessions, as needed
· May sign off on patient charts, if fully licensed
· May supervise interns, if fully licensed
· May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area
· May translate and interpret information for non-English speaking clients, as needed
· May lead the work of others including coaching and mentoring paraprofessionals, clerical staff and interns
· Ensures that clients in SUD programming are receiving the necessary clinical care to progress in completion of their treatment goals
· Fully licensed therapists will provide licensure supervision to limited licensed therapists and/or interns
· Operate standard office equipment and use required software applications
· Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
· Biological, psychological, and sociological concepts and trends
· Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques
· Community resources including social services agencies and crisis intervention providers
· Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
· Knowledge of ASAM criteria and levels of care. The ASAM Criteria defines the standards for conducting a comprehensive biopsychosocial assessment to inform patient placement and treatment planning. These standards describe six dimensions that should be assessed, including: Acute intoxication and/or withdrawal potential. Biomedical conditions and complications
· Knowledge of co-occurring disorders, trauma and brain development preferred
Skill in:
· Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
· Partner with other functional areas to accomplish objectives
· Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
· Objectively gather information, identify linkages and trends, and apply findings to assignments
· Organize and prioritize multiple tasks and meet deadlines
· Handle stressful situations and provide a high level of customer service in a calm and professional manner
· Communicate effectively, both orally and in writing
· Speak and write in English
· Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
· Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements:
· Minimum Degree Required:
o Master’s degree
· Required Disciplines:
o Social Work, Psychology, Counseling, or related field
~and~
· At least 2 years of experience working in a mental health setting as a Licensed Master Social Worker, or a Licensed Professional Counselor, or a Licensed Psychologist, or any equivalent combination of experience, education and/or training approved by Human Resources. Previous experience with the SUD treatment and recovery preferred.
Licenses/Certifications:
· Licenses/Certifications Required at Date of Hire:
Valid driver’s license, andLicensed Professional Counselor (LPC), orLicensed Master Social Worker (LMSW), orLicensed Psychologist (LP), orLimited License Professional Counselor (LLPC), orLimited License Master Social Worker (LLMSW), orLimited License Psychologist (LLP), andQMHP Adults - 5 hours within 90 days after the first day of employment and annually thereafter, orQMHP Children – 24 hours within 90 days after the first day of employment, and annually thereafter, andCAFAS certified if the position is responsible for child therapy, andMay require a (CAADC or CAADC-DP) Certified Advance Alcohol and Drug CounselorMCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor may be required based on assigned functional area or ability to obtain within 6 monthsWorking Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel, up to 10%
Working Environment: Climate controlled office
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy. Read LessAbout Access & ACSI
Access & ACSI is a leading provider of mission-critical infrastructure solutions, supporting power, cooling, and monitoring systems for data centers, healthcare, and industrial facilities. Access is our equipment sales side and ACSI is our service business.
We represent top-tier manufacturers and deliver high-performance service solutions where uptime, responsiveness, and reliability are critical.
Our service team is building a best-in-class service operation focused on speed, accountability, and execution. We operate in a fast-paced environment where details matter and communication is critical.
This role plays a key part in supporting a service organization that is actively growing and scaling.
Position Summary
We are looking for a high-energy, detail-oriented operator to coordinate our daily service operations.
This role is ideal for someone who:
thrives in a fast-paced environmentenjoys talking with customers and coordinating peopletakes ownership of tasks and follows them through to completionis highly organized and detail-drivenYou will serve as the central hub of our service team, ensuring technicians are scheduled efficiently, customers are communicated with clearly, and service work flows smoothly from start to finish.
What You’ll Own
Dispatch & Scheduling (Keep Things Moving)
Own daily technician scheduling and job coordinationPrioritize and adjust schedules in real timeCoordinate emergency service callsEnsure technicians are deployed efficiently
Customer Communication (Be the Voice of Service)
Communicate directly with customers to schedule serviceProvide updates, timelines, and expectationsHandle schedule changes and keep customers informedBuild confidence through clear, professional communication
Service Coordination & Execution (Own the Details)
Create and manage service ticketsEnsure all job details are accurate and completeTrack open work orders, follow up on outstanding items, and ensure service documentation is completed promptly.Maintain clean and organized service records
Preventive Maintenance Scheduling
Schedule recurring service visits for contract customersEnsure PM work is completed on timeKeep service schedules organized and up to date
Proposal Assembly (Put It All Together)
Assemble service quotes using internal templatesCoordinate with Parts Coordinator for pricingEstimate labor and job requirementsSubmit proposals to Service Manager for review
Technician Support (Set the Team Up for Success)
Ensure technicians have everything they need before heading to a jobCoordinate site logistics and accessKeep technicians informed and aligned throughout the day
Internal Coordination (Connect the Dots)
Work closely with the Parts Coordinator to ensure parts are identified, priced, available, and ready prior to technician dispatchCoordinate with Service Intelligence team on monitoring-driven work (future state)Ensure jobs are fully prepared before dispatch
What Success Looks Like
Technicians stay busy, productive, and well-coordinatedCustomers feel informed and taken care ofService work moves quickly and efficientlyNothing falls through the cracksProposals are turned around quickly and accurately
What We’re Looking For
Must-Haves
Strong organizational and multitasking skillsExcellent communication skills (you enjoy talking with people)Ability to stay calm and focused in a fast-paced environmentStrong attention to detail and follow-throughHigh sense of ownership and accountability
Preferred
Experience in dispatch, service coordination, or operationsExperience in HVAC, electrical, mechanical, or service environmentsExperience with ERP or service management systems
Traits That Will Make You Successful Here
You move with urgency and get things done, but stay calm under pressureYou communicate clearly and confidentlyYou are extremely organized and detail-orientedYou take ownership and follow throughYou don’t let things slip through the cracks
Why Join Access
Be part of a fast-growing, high-performance service teamWork in an environment where your role has real impactOpportunity to grow as the service organization scalesHelp build a best-in-class service operation from the ground up
How to Apply Career Growth Opportunity
As our service organization continues to grow, this role offers opportunities to take on increased responsibility and may evolve into senior coordination, dispatch leadership, or service operations roles as the team expands.
How to Apply
Please submit your resume along with a brief note about your experience in coordination, scheduling, or operations roles.
Please include the word “execution” in your application so we know you read the full posting.
Company DescriptionACCESS Core Values:
1. Customer Success Ahead of Our Own
2. Educate to Dominate
3. Creativity and Innovation
4. Bust Down Walls Tenacity
5. Quiet Confidence
Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.
Company DescriptionACCESS Core Values:\r\n1. Customer Success Ahead of Our Own\r\n2. Educate to Dominate\r\n3. Creativity and Innovation\r\n4. Bust Down Walls Tenacity\r\n5. Quiet Confidence\r\n\r\nServing Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings. Read LessAbout Access & ACSI
Access & ACSI is a leading provider of mission-critical infrastructure solutions, supporting power, cooling, and monitoring systems for data centers, healthcare, and industrial facilities. Access is our equipment sales side and ACSI is our service business.
We represent top-tier manufacturers and deliver high-performance service solutions where uptime, responsiveness, and reliability are critical.
Our service team is building a best-in-class service operation focused on speed, accountability, and execution. We operate in a fast-paced environment where details matter and communication is critical.
This role plays a key part in supporting a service organization that is actively growing and scaling.
Position Summary
We are looking for a high-energy, detail-oriented operator to coordinate our daily service operations.
This role is ideal for someone who:
thrives in a fast-paced environmentenjoys talking with customers and coordinating peopletakes ownership of tasks and follows them through to completionis highly organized and detail-drivenYou will serve as the central hub of our service team, ensuring technicians are scheduled efficiently, customers are communicated with clearly, and service work flows smoothly from start to finish.
What You’ll Own
Dispatch & Scheduling (Keep Things Moving)
Own daily technician scheduling and job coordinationPrioritize and adjust schedules in real timeCoordinate emergency service callsEnsure technicians are deployed efficiently
Customer Communication (Be the Voice of Service)
Communicate directly with customers to schedule serviceProvide updates, timelines, and expectationsHandle schedule changes and keep customers informedBuild confidence through clear, professional communication
Service Coordination & Execution (Own the Details)
Create and manage service ticketsEnsure all job details are accurate and completeTrack open work orders, follow up on outstanding items, and ensure service documentation is completed promptly.Maintain clean and organized service records
Preventive Maintenance Scheduling
Schedule recurring service visits for contract customersEnsure PM work is completed on timeKeep service schedules organized and up to date
Proposal Assembly (Put It All Together)
Assemble service quotes using internal templatesCoordinate with Parts Coordinator for pricingEstimate labor and job requirementsSubmit proposals to Service Manager for review
Technician Support (Set the Team Up for Success)
Ensure technicians have everything they need before heading to a jobCoordinate site logistics and accessKeep technicians informed and aligned throughout the day
Internal Coordination (Connect the Dots)
Work closely with the Parts Coordinator to ensure parts are identified, priced, available, and ready prior to technician dispatchCoordinate with Service Intelligence team on monitoring-driven work (future state)Ensure jobs are fully prepared before dispatch
What Success Looks Like
Technicians stay busy, productive, and well-coordinatedCustomers feel informed and taken care ofService work moves quickly and efficientlyNothing falls through the cracksProposals are turned around quickly and accurately
What We’re Looking For
Must-Haves
Strong organizational and multitasking skillsExcellent communication skills (you enjoy talking with people)Ability to stay calm and focused in a fast-paced environmentStrong attention to detail and follow-throughHigh sense of ownership and accountability
Preferred
Experience in dispatch, service coordination, or operationsExperience in HVAC, electrical, mechanical, or service environmentsExperience with ERP or service management systems
Traits That Will Make You Successful Here
You move with urgency and get things done, but stay calm under pressureYou communicate clearly and confidentlyYou are extremely organized and detail-orientedYou take ownership and follow throughYou don’t let things slip through the cracks
Why Join Access
Be part of a fast-growing, high-performance service teamWork in an environment where your role has real impactOpportunity to grow as the service organization scalesHelp build a best-in-class service operation from the ground up
How to Apply Career Growth Opportunity
As our service organization continues to grow, this role offers opportunities to take on increased responsibility and may evolve into senior coordination, dispatch leadership, or service operations roles as the team expands.
How to Apply
Please submit your resume along with a brief note about your experience in coordination, scheduling, or operations roles.
Please include the word “execution” in your application so we know you read the full posting.
Company DescriptionACCESS Core Values:
1. Customer Success Ahead of Our Own
2. Educate to Dominate
3. Creativity and Innovation
4. Bust Down Walls Tenacity
5. Quiet Confidence
Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.
Company DescriptionACCESS Core Values:\r\n1. Customer Success Ahead of Our Own\r\n2. Educate to Dominate\r\n3. Creativity and Innovation\r\n4. Bust Down Walls Tenacity\r\n5. Quiet Confidence\r\n\r\nServing Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings. Read Less