Job DescriptionJob DescriptionJob Title: Deputy Director Job Status: Full-timeFunctional areas/departments where this position may be located:
• Marketing and Communications
o DigitalJob Summary: Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs. Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the department’s program goals and objectives.Essential Duties and Responsibilities:
• Work closely with Director to implement strategic priorities
• Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner
• Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff
• Ensure staff are appropriately onboarded
• Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs
• Assist with writing of grants including gathering data and researching information where assigned
• Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff
• Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation
• Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination
• Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training
• Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary
• Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations
• Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement
• Review and approve monthly and annual quality assurance reporting
• Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area
• Build customer relationships, interpret customer needs and address escalated complaints or concerns
• Maintain positive community and public relations image of the department and organization
• Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners
• Maintain currency in processes related to assigned area
• Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed
• Provide expert guidance to the department and agency related to research
• Ensure each program is utilizing budget appropriately and more effectively
• Speaking and appearing at all related events and outreach opportunities
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assignedKnowledge, Skills and Abilities:
Knowledge of:
• Advanced concepts, principles and practices of area policies and processes
• Budget management, including creating and maintaining a budget
• Work processes and tools within own area
• Methods used to evaluate and monitor appropriate staffing levels
• Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies
• Quality assurance, customer service, and employee performance metrics
• Developing and maintaining operations within a defined budget
• Fundraising and grant writing for non-profit sectorSkill in:
• Leadership to help shape and drive strategy
• Strong public speaking skills and be able to manage, lead, and energize groups
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
o If in Digital Engagement
o Oversee end-to-end management of all digital channels, including website content and functionality, social media strategy, and email/CRM systems, ensuring alignment with broader marketing goals
o Experience across digital channels, with proven success in expanding reach, engagement and conversion through thoughtful, data-informed campaigns.
o Experience leading Website and digital transformation initiatives
o Own channel performance tied to reaching desired goals (ie increase digital donors, or members)
o Establish, track, and analyze digital data, SEO and marketing metrics, delivering insights and actionable recommendations to continuously optimize performance
o 8+ years of experience in digital marketing, with demonstrated success managing digital channels and platforms (CMS, CRM, Marketing automation and Social)
Ability to:
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies
• Maintain attention detail, while maintaining a big picture orientation
• Read, interpret, analyze and apply information from routine reports, customer and employee feedback
• Interpret and apply policies and identify and recommend changes as appropriate
• Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization
• Address needs in the community as they arise
• Think strategically, identifying and driving the research needs based on the needs of the communityEducational/Previous Experience Requirements:
• Minimum Degree Required:
o Bachelor’s degree
o PH. D or master’s degree preferred
• Required Disciplines depending on the department placed:
o Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field
~and~
• At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources.
Licenses/Certifications:
• Licenses/Certifications Required at Date of Hire: None
Working Conditions:Hours: Normal business hours, some additional hours may be requiredTravel Required: Local and national travel, up to 10%Working Environment: Climate controlled office
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Job DescriptionJob DescriptionJob Title: Executive Assistant IJob Status: Full-timeJob Summary: Under general supervision, the Executive Assistant I uses advanced skills gained through training and experience to provide executive level assistance to senior leaders while ensuring the office consistently runs at optimal levels with the highest level of professionalism. Must be an analytical, technically savvy individual who possesses the ability to have an immediate impact on the overall agency’s operations through their advanced administrative, organizational and communication skills.Essential Duties and Responsibilities:
• Support the senior level leader by performing a wide array of administrative duties including maintaining calendars, scheduling appointments, coordinating travel and preparing all documentation and materials needed for appointments, meetings, travel engagements and expense reports
• Retrieve data from various systems and spreadsheets to prepare reports, presentations and other written materials, to include editing the material for accuracy, format and arrangement of material
• Review incoming correspondence and initiate responses as appropriate; route matters requiring action by staff and other organizations and follow up to ensure actions are completed appropriately
• Review outgoing correspondence, edit for procedural and grammatical accuracy, conformance to general policy and factual correctness and advise writer of problems needing attention
• Prepare and process documents and transactions, reviewing for accuracy and completeness and update information and/or evaluate against policy
• Act as first point of contact for calls and office visitors, take and relay messages, respond to requests for information and provide information or direct calls/visitors to appropriate personnel
• Create and/or maintain files, correspondence and reports for future reference
• Sort, label, file and retrieve documents in a highly efficient and effective manner
• Work with other areas of the organization on event planning for organizational events, board meetings, employee gatherings, public figure and other dignitary receptions and other events as required by obtaining facilities and caterers, issuing information or invitations, coordinating speakers and manage event budgets
• Coordinate arrival and attendance timeline for key speakers and dignitaries
• Function as the liaison to the Board of Directors or National Advisory Board based on assigned functional area
• Schedule meetings, prepare agendas, notices, minutes and resolutions of the board meeting and arranges conference calls as necessary
• Manage, track and report on the status of operational projects
• Establish excellent working relationships with business operations, facilities, IT, communications, internal staff and external partners
• May participate in the solicitation or corporate sponsorships for ACCESS annual dinner or other events based on assigned functional area
• May maintain membership database for assigned function area
• May manage renewal process and acknowledge new membership and generate membership cards
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assignedKnowledge, Skills and Abilities:
Knowledge of:
• Administrative procedures, filing and records management systems, forms design principles and other business procedures and terminologySkill in:
• Exceptional organizational and problem-solving skills with the ability to recognize and appropriately handle highly sensitive and confidential material and information
• Excellent note-taking skills including summarization of meetings, action items needed, timeline and appropriate follow up
• Excellent written communication skills, such as the use proper grammar, spelling and punctuation when reviewing and/or editing documents for accuracy and completeness
• Excellent verbal communication skills, demonstrated by the ability to speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally; and communicate information and ideas clearly
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
• Partner with other functional areas in a positive manner to accomplish objectives, including attending meetings for independent projects to ensure appropriate completion
• Make independent decisions or solve problems by using logic to identify key facts, explore alternatives and propose appropriate solutions
• Work independently as well as collaboratively within a team environment
• Organize and prioritize multiple tasks and meet deadlines
• Must be able to exercise discretion and maintain confidential information
• Establish and maintain effective working relationships at all levels of the organizationEducational/Previous Experience Requirements:
• Minimum Degree Required:
o Associate degree
o Bachelor’s degree preferred
• Required Disciplines:
o Business or related field
~or~
• At least 5-7 years of progressively more responsible executive assistant experience or any equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications:
• Licenses/Certifications Required at Date of Hire: NoneWorking Conditions:Hours: Normal business hours, some additional night and weekend hours may be required.Travel Required: Some local travel may be requiredWorking Environment: Climate controlled office
Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Job DescriptionJob DescriptionJob Title: Manager, Employee ExperienceJob Status: Full-timeJob Summary: Under general supervision, the Manager of Employee Experience is responsible for cultivating ACCESS’ employer brand as a great place to work, and leading initiatives to improve employee performance and experience. The employee tracks ACCESS’ people metrics and using that data proactively to help ACCESS staff be productive and engaged at all points of the employee lifecycle. The employee works with interdepartmental teams to develop strategies that promote better employee recruitment, engagement, performance, efficiency, development, retention, and customer service.Essential Duties and Responsibilities:
• Together with the ACCESS leadership team, responsible for the development and execution of organization’s excellent talent strategies encompassing employee recruitment, engagement, performance, efficiency, development, retention, and customer strategies
• Create a sustainable employer brand as a great place to work from the inside out in order to attract, hire, and retain top talent
• Work with ACCESS leadership team to create a high-performance culture, including developing staff productivity and performance benchmarks
• Collect and measure relevant people metrics, including productivity and performance, time to hire, engagement, satisfaction and develop action plans accordingly
• Develop internal advisory committee to help inform initiatives to improve and maintain ACCESS’ organizational culture and ways to make ACCESS a great place to work
• Design and implement employee development initiatives including training, mentorship, and career planning programs
• Support ACCESS-wide continuous improvement processes, including facilitating Quality Improvement Steering Committee
• Support organizational capacity building and evaluation and learning efforts through a human resources lens
• Support leadership in developing organizational structures
• Ensure that HR practices are established and function with an equity and inclusion lens while serving business priorities
• Administer ACCESS performance management system including 60-day reviews, annual appraisals, and other performance initiatives
• Coach and support supervisors on handling employee performance issues
• Support Director of Human Resources on employee relations and performance issues and progressive discipline
• Conduct stay and exit interviews with employees to understand employee experience and address any issues
• Modernize and improve efficiency and effectiveness of HR systems
• Think strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organization
• Support the planning and execution of ACCESS events
• Maintain compliance with various annual government reporting requirements
• Maintain currency in employment and benefit laws and other HR related matters
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
• Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker’s Compensation
• Advanced concepts, principles and practices of federal and state employment laws and practicesSkill in:
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Marketing and branding
• Project management
• Critical thinking and problem resolution
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
• Communicate effectively, both orally and in writing
• Gather information, identify linkages and trends and apply findings to assignments
• Interpret and apply policies and identify and recommend changes as appropriate
• Partner with other functional areas to accomplish objectives
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
• Attend to detail, while maintaining a “big picture” orientation
• Organize and prioritize multiple tasks and meet deadlines
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships both within the organization and with external partners, specifically community partners
Educational/Previous Experience Requirements:
• Minimum Degree Required:
o Bachelor’s degree
o Master’s degree preferred
• Required Disciplines:
o Human Resources, Public Administration, Business Administration or related field
~and~
• At least four years of experience in human resources, marketing, and/or operations, preferably in a non-profit setting, with experience leading recruiting, performance management, and employee engagement initiatives
• Any equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications:
• Licenses/Certifications Required at Date of Hire:
o PHR or SHRM-CP preferredWorking Conditions:Hours: Normal business hours, some additional hours may be requiredTravel Required: Local travel up to 15%Working Environment: Climate controlled officeCompany DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
Job DescriptionJob DescriptionJob Title: TherapistJob Status: Full-timeJob Summary: Under general supervision, the Therapist uses extensive knowledge and skills obtained through education and experience to perform responsible and difficult professional casework. Provides intensive therapy involving complex social problems and treatment plans. May provide a wide array of social work functions such as assessment interviews, counseling, or case evaluation. Determines appropriate methods of treatment and/or provides other social services to individuals, groups, or families. May also provide referrals to appropriate community services or financial assistance. Provides accurate and understandable interpretations of program guidelines via a client orientation program as well as maintains proper records according to organization, state and federal guidelines.Essential Duties and Responsibilities:
• Screen, assess, diagnose, create treatment plans and conduct therapeutic intervention with clients which may include observation of clients and/or conducting psychological testing
• Provide interpretation of assessment and diagnosis and ensure understanding of treatment plan which may include interpretation of medical records, as needed
• Formulate measurable goals and objectives in accordance with client’s needs
• Participate in treatment team conferences which may include other professionals, family members and referral sources
• Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals
• Provides coordination of services and may participate in services as part of an interdisciplinary team
• Follow up on the various services the client was referred to ensure participation and program compliance which may involve reviews conducted in clients’ home or other location
• Review, discuss and determine progress towards goals and formulate measure goals
• Document all services in compliance with the agency’s quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Maintain agency confidentiality and client’s privacy in accordance to the agency’s policies and procedures 42 CFR Part 2 and HIPAA
• Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques
• Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided
• Conduct group therapy sessions, as needed
• May sign off on patient charts, if fully licensed
• May supervise interns, if fully licensed
• May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area
• May translate and interpret information for non-English speaking clients, as needed
• May lead the work of others including coaching and mentoring paraprofessionals, clerical staff and interns
• Ensures that clients in SUD programming are receiving the necessary clinical care to progress in completion of their treatment goals
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assignedKnowledge, Skills and Abilities:
Knowledge of:
• Biological, psychological, and sociological concepts and trends
• Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Knowledge of ASAM criteria and levels of care. The ASAM Criteria defines the standards for conducting a comprehensive biopsychosocial assessment to inform patient placement and treatment planning. These standards describe six dimensions that should be assessed, including: Acute intoxication and/or withdrawal potential. Biomedical conditions and complications
• Knowledge of co-occurring disorders, trauma and brain development preferredSkill in:
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Objectively gather information, identify linkages and trends, and apply findings to assignments
• Organize and prioritize multiple tasks and meet deadlines
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively, both orally and in writing
• Speak and write in English
• Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and client informationEducational/Previous Experience Requirements:
• Minimum Degree Required:
o Master’s degree
• Required Disciplines:
o Social Work, Psychology, Counseling, or related field
~and~
• At least 2 years of experience working in a mental health setting as a Licensed Master Social Worker, or a Licensed Professional Counselor, or a Licensed Psychologist, or any equivalent combination of experience, education and/or training approved by Human Resources. Previous experience with the SUD treatment and recovery preferred.Licenses/Certifications:
• Licenses/Certifications Required at Date of Hire:
o Valid driver’s license, and
o Licensed Professional Counselor (LPC), or
o Licensed Master Social Worker (LMSW), or
o Licensed Psychologist (LP), or
o Limited License Professional Counselor (LLPC), or
o Limited License Master Social Worker (LLMSW), or
o Limited License Psychologist (LLP), and
o QMHP Adults - 5 hours within 90 days after the first day of employment and annually thereafter, or
o QMHP Children – 24 hours within 90 days after the first day of employment, and annually thereafter, and
o CAFAS certified if position is responsible for child therapy, and
o (CAADC or CAADC-DP) Certified Advance Alcohol and Drug Counselor
o MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor may be required based on assigned functional area or ability to obtain within 6 monthsWorking Conditions:Hours: Normal business hours, some additional hours may be requiredTravel Required: Local travel, up to 10%Working Environment: Climate controlled officeCompany DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.Company DescriptionACCESS strives to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a nonprofit model of excellence, we honor our Arab American heritage through community-building and service to those in need, of every heritage. ACCESS is a strong advocate for cultural and social entrepreneurship imbued with the values of community service, healthy lifestyles, education and philanthropy.
