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Accenture
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  • Google Cloud (AGBG) Sales Engineer  

    - Hamilton County
    WHO WE ARE: Accenture is a leading partner to the world's major cloud... Read More
    WHO WE ARE: Accenture is a leading partner to the world's major cloud providers, including AWS, Azure, and Google. Accenture Google Business Group (AGBG) focuses on Cloud solutions leveraging Google's Cloud Platform. Our AGBG pro fessionals deliver a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the cloud. To accelerate our customers transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. THE WORK: Become a leader in the premier sales force for the Accenture Google Business Group (AGBG), bringing its market-leading Google Cloud solutions to our clients. This is more than a traditional sales role; you will be a strategic guide, helping clients navigate their most significant technology transformation s . As a Mid-Market Sales Engineer, you will be the primary technical guide for our clients, acting as a trusted advisor to help them solve their most complex challenges and achieve their business objectives . You will partner with mid-market companies to design and implement transformative solutions on the Google Cloud platform, ensuring that technology decisions are directly tied to measurable value and long-term success. Your role is to bridge the gap between business needs and technical possibilities. You will architect and build innovative solutions using Google Cloud technologies-including Gemini Enterprise, Data Read Less
  • A leading consulting firm is seeking a confident Manager to drive SAP... Read More
    A leading consulting firm is seeking a confident Manager to drive SAP Finance transformation projects. Ideal candidates will have 7+ years of SAP experience, a robust understanding of Finance processes, and the ability to engage with senior executives to guide their SAP journeys. The role involves leading teams through challenging implementations in an innovative environment. Competitive salary based on the location in Illinois, with significant opportunities for career growth. #J-18808-Ljbffr Read Less
  • A leading consulting firm is seeking a seasoned sales professional to... Read More
    A leading consulting firm is seeking a seasoned sales professional to drive business expansion in Infrastructure Managed Services. You will pursue deals across Data Center, Cloud, and Network Services, utilizing your expertise to develop impactful solutions for major clients. The ideal candidate has over 10 years of experience in sales and a successful track record in managing large pipelines. This role offers competitive compensation with additional incentives and opportunities for career growth. #J-18808-Ljbffr Read Less
  • At Accenture Federal Services, nothing matters more than helping the U... Read More
    At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.?Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! **The Work** The SAP S document and submit meeting minutes + Provide guidance and support for configuration changes, training material development, and data conversion + Support unit, integration, and UAT testing and provide documentation as evidence of successful execution + Support production cutover; provide documentation as evidence of successful execution + Support post-go-live hypercare, manage defects, and maintain documentation **Here's what you need:** + 7+ years of SAP Sales Read Less
  • We Are: Accenture Song-a new breed of agency that's all about the Expe... Read More
    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. You are:An expert in customer service from customer interactions to back-office functions including contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer service organizations what drives customer interactions web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing + Have expertise working with organizations within Utilities, Energy, Chemical, Natural Resources sectors. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary Range California $63,800 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York/New Jersey $59,100 to $196,000 Washington $68,000 to $180,300 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50) Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Read Less
  • SAP Manufacturing Workstream Manager - Automotive  

    - Hamilton County
    We Are: Accenture's SAP practice, and we live to see how this can tran... Read More
    We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We're building the smartest team on the planet, and helping our people gain new skills, training, and experience. The Automotive industry is going through remarkable levels of transformation as they are developing new business models to support a transition to electric and autonomous vehicles, flexible supply chains to address volatile demand and supply, and transforming internal operations for efficiencies. SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients. You Are: Do you have a passion for storytelling and for originating, selling and delivering SAP-based Supply Chain Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Supply Chain solutions and technologies on some of the most innovative projects in the world You will thrive in our highly collaborative, digitally-driven and innovation-led environment while nurturing your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. Ultimately, you are a confident manager who spots and stays ahead of the SAP platform, industry and Supply Chain trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them. The Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: + Engage with client executives on the business challenges/trends and the potential value of SAP solutions (current Read Less
  • Financial Services Sales Transformation Lead Senior Manager  

    - Philadelphia County
    We are: Accenture Song accelerates growth and value for our clients th... Read More
    We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song Role Overview:We are seeking a highly skilled and strategic leader with deep expertise in Sales and Commerce Transformation within Financial Services Industries (Banking, Capital Market and Insurance). This person will have expertise to both Shape, Sell and Deliver Sales and Commerce Transformations with experience across go to market strategy, sales effectiveness, digital sales/commerce, Customer Relationship Management, cross/up sell, branch optimization, market places within the Financial Service industries. The work: + Bring both breadth and depth of expertise across Sales and Commerce delivering profitable growth + Implement and improve sales processes to maximize to drive Sales effectiveness and efficiency. + Understanding of both Direct and Indirect Channel Selling motions to act as a Connector across Sales, Operations, Technology including data and AI. + Evaluate clients' current front sales and commerce functions (e.g., go to market strategy, sales talent management, incentive management, enablement, and operations) and recommend solutions that address their unique organizational needs + Maintain a strong understanding of industry trends across Sales and Commerce Transformation and emerging technologies; Partner with key ecosystem partners + Approach work with consulting experience with an Advisory mindset - who can build strong client relationships across Sales and Delivery. + Develop, support, and identify new growth strategies, including maximizing value from new routes to market, driving digital engagement, and deploying advanced analytics + Assess dynamics of client landscape and identify new market opportunities to thrive in the digital era. + Create compelling value propositions by helping clients improve their competitive agility by integrating digital and physical sales channels including agents, advisors, relationship managers and other distribution partners + Help clients align and prioritize sales efforts to meet sales goals + Identify capability gaps and guide recommendations to optimize the distinctiveness of your client's workforce, sales productivity, offerings, or customer strategy + Lead change-management initiatives that drive adoption, ease implementation, and position clients' sales and partner transformation solutions for ongoing success + Establish long-term client relationships and support business development efforts + Mentor junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position Here's what you'll need: + At least 8 years of professional experience in the following: + Analyzing and assessing sales processes for GTM, inside sales, field/partner, and operations + Using data analytics on sales and business performance + Experience with partner and field sales, recruit, and partner/field sales execution + Experience building, leading, or advising high performing partner programs, partner development, sales, and/or business development teams + Driving or participating in large, complex global transformation programs + Experience with customer and partner satisfaction programs + At least 5 years of experience working in large scale transformation initiatives with: + SaaS solutions and determining how they fit into a client's larger sales, channel, and marketing application ecosystem + Hands on experience with Salesforce.com, MS Dynamics and other leading CRM, CPQ or ICM applications as well as other tools used for large data collection and analysis + Cloud and on-premises applications for channel partner compensation or incentives, and for channel sales data collection + At least 4 years of experience in a consulting environment Bonus points if: + Bachelor's degree or equivalent (minimum 12 years) work experience; Bachelor's or Master's degree in engineering, computer science, information systems, or business + Knowledge of industry trends for partner programs and platforms Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 02/11/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits) Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York $122,700 to $338,300 New Jersey $141,100 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50) Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Read Less
  • Job Description Who we are: Accenture is a leading global professional... Read More
    Job Description Who we are: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 790,000 people serving clients in more than 120 countries. A leading partner to the world's major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most and offers huge growth opportunities for you! Our Cloud First group of more than 150,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the cloud. To accelerate our customers transformation leveraging omni cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Visit us at www.accenture.com. Sales professionals drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and or backlog of sales, through deal origination, sales negotiations, and closure. The work: The Sales Capture Sr Manager manages the opportunity from sales origination to sales pursuit to close using deep sales process and offering expertise. You will originate new sales opportunities unrelated to extensions or renewals in a complex environment, typically cross service-group. Lead early-stage positioning with clients and develop and execute the origination strategy to identify and qualify specific opportunities. Continue working with the account teams to ensure closure of sales. May focus on a single large account, leveraging deep content knowledge and client relationships to originate and close opportunities at that client. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. A professional at this position level within Accenture has the following responsibilities: * Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. * The focus is on cloud modernization solutions primarily on how to help customers who are stuck on their journey to the cloud, by helping them come with a cloud modernization strategy, that includes migration, but we first start with modernizing their current IT footprint, and not do just a lift-and-shift of their legacy applications. * The solutions you will sell will be around application modernization, infrastructure modernization, mainframe modernization, cloud architecture modernization, and in a nutshell; enterprise modernization. * Operates within large teams and directs specific team sales activities. * Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Cloud transformation strategies and practices. Travel is required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification What you need: * Minimum of 8 years selling/closing deals in the professional services space, focused on Azure public cloud. * Minimum of 5 years previous experience experience of selling into any of these industries is required; Financial Services, Communications/Media/Technology, Products (Consumer, Retails, Industrial), Public Sector, Resources (Utilities, Oil Read Less
  • Tech Sales Capture - Google Cloud  

    - Fulton County
    Who we are: Accenture is a leading global professional services compan... Read More
    Who we are: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 790,000 people serving clients in more than 120 countries. A leading partner to the world's major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most and offers huge growth opportunities for you! Our Cloud First group of more than 150,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the cloud. To accelerate our customers transformation leveraging omni cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Visit us at www.accenture.com. Sales professionals drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and or backlog of sales, through deal origination, sales negotiations, and closure.The work: The Sales Capture Sr Manager manages the opportunity from sales origination to sales pursuit to close using deep sales process and offering expertise. You will originate new sales opportunities unrelated to extensions or renewals in a complex environment, typically cross service-group. Lead early-stage positioning with clients and develop and execute the origination strategy to identify and qualify specific opportunities. Continue working with the account teams to ensure closure of sales. May focus on a single large account, leveraging deep content knowledge and client relationships to originate and close opportunities at that client. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. A professional at this position level within Accenture has the following responsibilities: + Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. + The focus is on cloud modernization solutions primarily on how to help customers who are stuck on their journey to the cloud, by helping them come with a cloud modernization strategy, that includes migration, but we first start with modernizing their current IT footprint, and not do just a lift-and-shift of their legacy applications. + The solutions you will sell will be around application modernization, infrastructure modernization, mainframe modernization, cloud architecture modernization, and in a nutshell; enterprise modernization. + Operates within large teams and directs specific team sales activities. + Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Cloud transformation strategies and practices. Travel is required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. What you need: + Minimum of 8 years selling/closing deals in the professional services space, focused on Google Cloud. + Minimum of 5 years previous experience experience of selling into any of these industries is required; Financial Services, Communications/Media/Technology, Products (Consumer, Retails, Industrial), Public Sector, Resources (Utilities, Oil Read Less
  • We are: Accenture Song accelerates growth and value for our clients th... Read More
    We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The work: + Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals + Define business cases, business and implementation roadmaps, and execute solutions + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions + Advise clients on ways to measure and improve their customer-centric metrics + Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive business development efforts to build the Accenture Consulting practice + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) + 1+ years of experience working with Artificial intelligence and front-end digital platforms + 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: + Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing + Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations + Have hands on experience with artificial intelligence, GenAI and conversational design + Experience in Utilities (Gas, Electric) Industries Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary Range California $63,800 to $205,800 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Minnesota $63,800 to $177,800 Maryland $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50) Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Read Less

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