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The Senior Director of Operations (SDO) - APS Mobilization Support ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond
* Education & Experience
* Bachelor's degree in Engineering, Facilities Management, or equivalent experience.
* 10+ years in operations, business development, or leading sales/operations teams.
* Experience managing relationships with top-tier U.S. or multi-national clients.
* Technical & Industry Knowledge
* Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.
* Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.
* Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).
* Strong understanding of supplier relationship management and market dynamics.
* Client & Stakeholder Engagement
* Ability to engage senior-level clients and lead business reviews, presentations, and retention initiatives.
* Proven ability to build and maintain strategic relationships for long-term growth.
* Business & Financial Acumen
* Knowledge of P&L statements, accounts receivable, and financial performance metrics.
* Strong analytical skills to identify margin improvement opportunities.
* Technology & Tools
* Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.
* Industry Awareness
* Well-informed on market trends, regulations, and best practices in facility operations.
* Willingness to participate in panels, conferences, and industry networks.
* Align with APS Platform Team, Portfolio Leads, and cross-functional teams (procurement, safety, finance) to ensure successful mobilization.
* Lead implementation of APS standards and processes for new contracts.
* Drive Continuous Improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.
* Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.
* Serve as subject matter expert for APS operations and develop improvement strategies.
* Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.
Core Values & Compliance
* Uphold ABM's Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.
* Execute APS Platform processes for all accounts and pursuits.
Leadership & Team Management
* Recruit, manage, and lead a team with APS expertise.
* Allocate resources and track costs across multiple projects.
* Foster a collaborative, high-performance operations culture.
Operational Excellence
* Partner with CX/OS Program Manager to deliver mobilization.
* Establish and communicate APS strategy, policies, and standards.
* Ensure quality standards are defined, measured, and met.
* Oversee multiple workflows and drive decisions across teams.
* Manage special projects and other assigned duties.
Financial & Risk Management
* Apply strong financial acumen to manage P&L and improve margins.
* Identify and mitigate operational risks proactively.
Client & Business Development
* Lead business development efforts, including site support and client presentations.
* Build internal and external networks to support growth.
* Collaborate with executives and IG leadership to achieve organizational goals.
Safety & Compliance
* Promote a culture of safety through required activities, inspections, and KPIs.
Relationships and Roles
External Cooperation
* Represent the ABM organization in client and external stakeholder interactions and presenting the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.
APS Platform Team
* Function as key on-site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on-site operations and clients.
* ABM IG Sales/Operations (Internal)
* Collaborate to drive operations metrics, support each existing and new account and drive standard APS process
* IG Clients (External)
* Function as Client Advocate, Key Representative and SME from ABM for APS Client ensure excellence at the point of service and client expectations are met
Other Key Relationships (Internal)
* ABM Industry Group (IG) Leaders: IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Finance, Legal, Human Resources, Talent Acquisition
Accountability & Partners
* IG Leaders, APS Platform Team. IG colleagues and business partners, Client Experience & Operations Support Team, and Clients, ABM Technical Solutions
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