Job DescriptionJob DescriptionBenefits:
Awarding PurposeStabilityEmployee discountsTraining & development
We are seeking a dependable, detail-oriented Guest Service Representative to join our team. This position is ideal for individuals who take pride in professionalism, consistency, and delivering excellent guest experiences. Afternoon and overnight availability is required, including weekends and holidays.
Position Overview:
As a Guest Service Representative, you will be responsible for ensuring smooth front desk operations while providing exceptional service to our guests. This role requires strong attention to detail, reliability, and the ability to handle responsibilities independentlyespecially during overnight hours.
Key Responsibilities:
Greet and assist guests in a professional and courteous mannerHandle check-ins, check-outs, and reservations accuratelyMaintain organized and precise records of guest information and transactionsMonitor hotel activity and ensure guest safety during overnight shiftsAddress guest concerns promptly and professionallyComplete shift reports and communicate effectively with team membersPerform light housekeeping/lobby upkeep as neededWhat Were Looking For:
Strong attendance record is REQUIRED reliability is critical to this roleHigh attention to small details and accuracy in all tasksProfessional appearance and demeanor at all timesProven solid work history with consistent employmentAbility to work independently and make sound decisionsComfortable working afternoons, overnights, weekends, and holidaysPrior hotel or customer service experience preferredMust be 21 years or olderMust be able to use stairs while carrying up to 20lbsExpectations:
This position is best suited for individuals who understand the importance of showing up on time, every time, and who take ownership of their work. We value team members who are dependable, focused, and committed to maintaining high standards.
Schedule:
Afternoon ShiftsHousekeeping ShiftsOvernight (Night Audit) ShiftsWeekends & Holidays RequiredIf you are reliable, detail-driven, and take pride in doing the job right, we encourage you to apply.
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