Job Summary:
We are looking for an independent, motivated, and enthusiastic IT Project Manager. If you are a self-starter with a strong sense of ownership and strong interpersonal skills, as well as an excellent understanding of project management approaches, we'd love to consider you for this opportunity. This position reports to the Manager of Professional Services Project Management and interacts with global business, management, and technical teams to develop consolidated project plans, status reports, and metrics, spanning all project areas.
Responsibilities: (including but not limited to the following)
Develop a full understanding of customer requirements, identifying project deliverables and outcomes.Working with clients from project initiation to completion, which encompasses the planning, organizing, and management of resources to bring about the successful completion of specific project goals and objectives.Develop and monitor schedules to ensure that projects are completed within established deadlines.Assist with the development of project plans, including project timelines, budgets, and resource requirements.Identifying project risks, mitigation strategies and communicating status and risk issues to stakeholders.Lead status meetings, tracks and maintains detailed issues and risks lists, and prepares appropriate project meeting minutes and status reports.Meet regularly with related service providers to ensure that integration issues are identified and resolved. Interfaces with all levels of business and technical management staff, as well as project teams to facilitate problem resolution and the resolution of competing priorities.Monitors team progress to ensure that project objectives are met.What you need to do to be effective in this role
Demonstrate experience in a project delivery environment; ideally in a junior PM/ Project Coordinator type position. Project Engineer or other relevant backgrounds will be considered.Exceptional organizational skills.Strong Presentation skills; able to collate and summarize meetings.An interest in Technology and/or business operational improvement.A self-motivated individual, able to work independently and part of a larger teamBe flexible for evening and weekend workBe flexible for hybrid commuting to our Dallas officeEssential Skills and Experience Required:
Must have 2-3 years of experience in executing small to mid-sized technology projects focused on client infrastructure onboarding, Must possess strong interpersonal, communication, and leadership skills. Must be motivated, decisive, flexible, and possess sound business judgment.Ability to handle and manage stressful situations in a professional manner.Strong presentation skills, both oral and written, with the ability to lead meetings.Strong proficiency in Office 365, SharePoint and Azure.Strong working knowledge of Microsoft Project or the equivalent. Ability to manage multiple tactical and strategic project initiatives.Ability to manage remote resources and projects.Ability to prioritize project requests from business and technical teams.Ability to protect project scope and set expectations with the customer.Experience within an IT Service Provider environment would be advantageous.Relevant Project Management certification a plus.The Benefits of Working for Abacus:
Exposure to diverse array of technologies Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Positive, friendly, supportive office environment Workplace perks such as healthy snacks, and fun events Read LessPosition Overview
We are looking for a Manager of Data Engineering to lead the strategy, design, and execution of Abacus Group's data platform. You will be responsible for owning the end-to-end data product lifecycle, including defining data structures, designing the data warehouse, managing data ingestion pipelines, and enabling internal teams with accurate, accessible reporting tools. You will collaborate cross-functionally with business stakeholders, data engineers, analysts, and outsourced development teams to gather requirements, prioritize initiatives, write clear specifications, and drive successful delivery of data products that meet business goals.
Responsibilities (including, but not limited to):
Own and manage the overall architecture and roadmap for data structures, data warehouse design, and data reporting systems.Act as the primary liaison between business units and the data development team to capture, clarify, and prioritize data needs.Define and document detailed product requirements, data specifications, and user stories for ingestion pipelines and reporting tools.Collaborate with engineering and outsourced development teams to ensure successful implementation of data solutions on time and within scope.Manage the workoad and work output of an offshore data engineering team.Lead the data product lifecycle from ideation to delivery, including backlog grooming, sprint planning, and roadmap management.Oversee the integration of diverse data sets into the data warehouse to support analytics, business intelligence, and reporting needs.Champion data governance, quality, and security best practices across the organization.Monitor progress, resolve issues, and ensure alignment between cross-functional contributors and business objectives.Skills:
Strong understanding of data modeling, ETL pipelines, and modern data warehousing concepts (e.g., Snowflake, Redshift, BigQuery, etc.).Proven ability to gather and translate business requirements into technical deliverables.Excellent communication and stakeholder management skills with the ability to translate business needs into technical requirements.Experience with data visualization/reporting tools (e.g., Tableau, Power BI, Looker).Familiarity with Agile/Scrum methodologies and product management tools such as Azure DevOps or similar.A proactive, problem-solving mindset with strong project management and prioritization skills.Qualifications:
5+ years of product ownership experience with a focus on data platforms, data warehousing, or analytics products.Bachelor's degree in Computer Science, Engineering, Data Science, or related field; MBA or relevant certification is a plus.Experience working closely with development teams, including offshore/outsourced partners.Experience managing an offshore team.Exposure to regulatory and compliance considerations in data management.Background in the financial services or technology sector preferred.Experience working in a B2B SaaS environment preferred.Must be able to work Eastern time zone hoursThe Benefits of Working for Abacus:
Exposure to diverse array of technologies Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Positive, friendly, supportive office environment Workplace perks such as healthy snacks, wellness program, and fun events Read LessJob Overview:
As a System Administrator, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.
Responsibilities:
Provide white-glove technical support to our clients via phone, email, and remote loginSupport client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).Proactively and consistently communicate with clients and colleaguesAccurately and promptly record all time in our ticketing systemProactively manage ticket queue Ensure all ticket notes and statuses are up to dateTroubleshoot client issues and document all steps up through resolutionEffectively multi-task to manage workloadCollaborate on improvement of operational effectivenessDocument, take ownership of, and escalate issuesMeet individual and team KPI targetsMaintain flexibility with respect to work schedule and responsibilitiesWork 1pm-10pm Mon-FriSkills:
Demonstration of excellent customer service.Empathizing with clients and colleagues.Prompt answering of emails, phone calls, and other communications.Assessment and prioritization of work in a fast-paced environment.Functioning at a high level under time constraints and pressure.Self-motivated, detail-oriented, and organized.Effective communication, interpersonal, organizational, and presentation skills, oral and written.Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.Highly developed and process-oriented problem-solving skills.Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).Continued proactive development of O365.Management of a multi-tenant environment.In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).Management of Active Directory accounts, groups, and permissions.Duo Security and other MFA applications.Microsoft Exchange Administration.Management of Azure Active Directory.Management of O365 Admin Portal.Citrix XenApp Publishing/Managing Citrix applicationsTerminate hung sessionsManagement of Citrix Director and Citrix StudioManagement of MDM technologies (e.g., Intune).Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).Virtual server administration (e.g., VMware vSphere): Resource (e.g., RAM, virtual drives, and CPU) managementGPO managementTroubleshooting of server performance issuesServer roles managementTroubleshooting of DNS, DHCP, and TCP/IP issues.Print queue installation, configuration, and management.Qualifications:
High School diploma or equivalent.5+ years of experience in a related field.A degree or some college a plus.Technical licenses or training a plus.The Benefits of Working for Abacus
Exposure to a diverse array of technologies.Internal opportunities for career advancement.Part of a team of experienced technicians that aim to deliver exceptional serviceCompetitive compensation.Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.Opportunities to further technical education through online courses.Positive, friendly, and supportive office environment.Workplace perks such as healthy snacks, wellness program, and fun events. Read LessJob Overview:
As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.
Responsibilities:
Provide white-glove technical support to our clients via phone, email, and remote loginSupport client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).Proactively and consistently communicate with clients and colleaguesAccurately and promptly record all time in our ticketing systemProactively manage ticket queue Ensure all ticket notes and statuses are up to dateTroubleshoot client issues and document all steps up through resolutionEffectively multi-task to manage workloadCollaborate on improvement of operational effectivenessDocument, take ownership of, and escalate issuesMeet individual and team KPI targetsMaintain flexibility with respect to work schedule and responsibilitiesSkills:
Excellent customer service skills.Ability to demonstrate empathy towards clients and colleagues.Prompt answering of emails, phone calls, and other communications.Assessment and prioritization of work in a fast-paced environment.Functioning at a high level under time constraints and pressure.Self-motivated, detail-oriented, and organized.Effective communication, interpersonal, organizational, and presentation skills, oral and written.Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.Highly developed and process-oriented problem-solving skills.Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).Continued proactive development of O365.Management of a multi-tenant environment.In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).Management of Active Directory accounts, groups, and permissions.Duo Security and other MFA applications.Microsoft Exchange Administration.Management of Azure Active Directory.Management of O365 Admin Portal.Citrix XenApp Publishing/Managing Citrix applicationsTerminate hung sessionsManagement of Citrix Director and Citrix StudioManagement of MDM technologies (e.g., Intune).Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).Virtual server administration (e.g., VMware vSphere): Resource (e.g., RAM, virtual drives, and CPU) managementGPO managementTroubleshooting of server performance issuesServer roles managementTroubleshooting of DNS, DHCP, and TCP/IP issues.Print queue installation, configuration, and management.Qualifications:
High school diploma or equivalent required.5+ years of experience in a related field.A degree or some college a plus.Technical licenses or training a plus.The Benefits of Working for Abacus
Exposure to a diverse array of technologies.Internal opportunities for career advancement.Part of a team of experienced technicians that aim to deliver exceptional serviceCompetitive compensation.Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.Opportunities to further technical education through online courses.Positive, friendly, and supportive office environment.Workplace perks including healthy snacks, wellness programs, and team-building events. Read Less