Medical Appointment Clerk
Cannon AFB
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
AAI is actively recruiting a Medical Appointment Clerk at the 27th Special Operations Medical Group which is located on Cannon AFB, New Mexico. The 27th Special Operations Medical Group ensures optimal care for active duty and beneficiary populations, with clinic services Monday through Friday. They currently serve the delivery of health services to active duty and military beneficiaries.
RESPONSIBILITIES:
Possess excellent oral and written communication skills, interpersonal skills, and have a strong working knowledge of computers, specifically the Internet, Microsoft Word, Microsoft Access, Microsoft Excel, and Windows.
Possess leadership skills and the ability to appropriately manage appointment linestaff. Experience in a management role preferred.
Keeps other appointment clerks up-to-date on all appointment protocols and guidelines
Maintain staffing to ensure appropriate line coverage; coordinate with MTF contract manager.
Responsible for keeping Appointing Office Key Performance Indicators within the standards outlined in AFI 44-176 Access to the Care Continuum.
Interfaces with clinical staff to ensure the appropriateness of appointment bookings.
Acts as lead appointment clerk in the MTF, providing oversight of patient appointments made by all appointing clerks within the MTF
Assists the Group Practice Manager with review and revisions of appointment line protocols.
Assist in creating follow-up appointments and taskers for patient follow-up visits and telephone consults.
Enter accurate and concise information into telephone consults and appointments.
REQUIREMENTS:
Education. Associate of Science in Nursing Program from an approved National League of Nursing
Experience: Employment in the nursing field within the last 12 months is mandatory.
Must be a US Citizen.
Our benefits include:
Paid Federal Holidays
Robust Healthcare and Dental Insurance Options
401a plan
401k plan
Paid vacation and sick leave
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Temporary Medical Appointment Clerk
Nellis AFB
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuousimprovement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business(SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington DC and Atlanta.
Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
AAI is actively recruiting Medical Appointment Clerks to support the 99th Medical Group located at Nellis AFB, which operates one of the largest Air Force medical facilities in the Air Force, the Mike OCallaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.
This project will require the Medical Appointment Clerks to monitor, manage, and report on services for higher management and develop plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
RESPONSIBILITIES:
The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. The Medical Appointment Clerk must:
REQUIREMENTS:
Certification:
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
Our benefits include:
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protectedby law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Read LessMedical Appointment Clerks
Nellis AFB
AAI is actively recruiting Medical Appointment Clerks to support the 99th Medical Group located at Nellis AFB, which operates one of the largest Air Force medical facilities in the Air Force, the Mike OCallaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.
This project will require the Medical Appointment Clerks to monitor, manage, and report on services for higher management and develop plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
RESPONSIBILITIES:
The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. The Medical Appointment Clerk must:
REQUIREMENTS:
Certification:
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuousimprovement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business(SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.Fully qualified candidates are welcome to apply directly on our website at:https://aaionline.us/.
Our benefits include:
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protectedby law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Read LessMedical Billing Clerk
Nellis AFB
AAI is actively recruiting a Medical Billing Clerk to support the 99th Medical Group located at Nellis AFB which operates one of the largest Air Force medical facilities in the Air Force, the Mike OCallaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.This project will require the Medical Billing Clerks to monitor, manage and report on services for higher management and develops plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
RESPONSIBILITIES:
A Medical Billing Clerk will serve in the following departments, the Uniform Business Office (UBO) programs: Third Party Collections (TPC), Medical Services Account (MSA), and Medical Affirmative Claims (MAC). The Medical Billing Clerk initiates and processes claims for first or third-party payers on behalf of beneficiaries treated in MTFs. The Medical Billing Clerks must have the following mandatory
REQUIREMENTS:
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
The Government has three programs within the Uniform Business Office (UBO) three programs: Third Party Collections (TPC), Medical Services Accounts (MSA), and Medical Affirmative Claims (MAC).Armed Forces Health Longitudinal Technology Application (AHLTA).MHS GENESIS - specific to MSA, Other Health Insurance (OHI) input, and Third-Party Outpatient Collection System (TPOCS).Defense Enrollment Eligibility Reporting System (DEERS).Military Filing System - by sponsor social security number, terminal digit order, color-coded and blocked filing system.Contents of a military medical record, layout, sections, family member prefix designation, forms used in MTF, and the medical record tracking procedures.
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
Paid Federal HolidaysRobust Healthcare and Dental Insurance Options401a plan401k planPaid vacation and sick leaveContinuing education assistanceShort Term / Long Term Disability & Life InsuranceVeterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of
employment, or practices on the basis of race, age, gender, religious or political beliefs,
national origin or heritage, disability, sexual orientation, or any characteristic protected
by law. Pending guidance from the Safer Federal Workforce, employees may in the
future be required to provide evidence of COVID-19 vaccination or request and receive
approval for a medical or religious exemption.
MEDICAL OFFICE CLERK
Nellis AFB, NV
AAI is actively recruiting Medical Office Clerks to support the 99th Medical Group located at Nellis AFB, which operates one of the largest Air Force medical facilities in the Air Force, the Mike OCallaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.
This project will require the Medical Office Clerks to monitor, manage and report on services for higher management and develops plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
RESPONSIBILITIES:
REQUIREMENTS:
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of
employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Lead Medical Appointment Clerk
Cannon AFB
AAI is actively recruiting a Lead Medical Appointment Clerk at the 27th Special Operations Medical Group which is located on Cannon AFB, New Mexico. The 27th Special Operations Medical Group ensures optimal care for active duty and beneficiary populations, with clinic services Monday through Friday. They currently serve the delivery of health services to active duty and military beneficiaries.
Location: At the 27th Special Operations Medical Group, Cannon Air Force Base, New Mexico.
Work Schedule: Monday Friday: 7:00 AM 5:00 PM
RESPONSIBILITIES:
Possess excellent oral and written communication skills, interpersonal skills, and have strong working knowledge of computers, specifically the Internet, Microsoft Word, Microsoft Access, Microsoft Excel, and Windows.Possess leadership skills and the ability to appropriately manage appointment linestaff. Experience in a management role preferred.Keeps other appointment clerks up-to-date on all appointing protocols and guidelinesMaintain staffing to ensure appropriate line coverage; coordinate with MTF contract manager.Responsible for keeping Appointing Office Key Performance Indicators within the standards outlined in AFI 44-176 Access to the Care Continuum.Interfaces with clinical staff to ensure the appropriateness of appointment bookings.Acts as lead appointment clerk in the MTF, providing oversight of patient appointments made by all appointing clerks within the MTFAssists Group Practice Manager with review and revisions of appointment line protocols.Assist in creating follow-up appointments and taskers for patient follow-up visits and telephone consults.Enter accurate and concise information into telephone consults and appointments.Leads the appointment line staff in accordance with Access to MTF instruction.REQUIREMENTS:
Education.
Experience:
Employment in a nursing field within the last 12 months is mandatory. Must be a US Citizen.About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVEcertified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
Paid Federal HolidaysRobust Healthcare and Dental Insurance Options401a plan401k planPaid vacation and sick leaveContinuing education assistanceShort Term / Long Term Disability & Life InsuranceVeterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Read LessMedical Appointment Clerk
Cannon AFB
AAI is actively recruiting a Medical Appointment Clerk at the 27th Special Operations Medical Group which is located on Cannon AFB, New Mexico. The 27th Special Operations Medical Group ensures optimal care for active duty and beneficiary populations, with clinic services Monday through Friday. They currently serve the delivery of health services to active duty and military beneficiaries.
RESPONSIBILITIES:
Possess excellent oral and written communication skills, interpersonal skills, and have strong working knowledge of computers, specifically the Internet, Microsoft Word, Microsoft Access, Microsoft Excel, and Windows.Possess leadership skills and the ability to appropriately manage appointment linestaff. Experience in a management role preferred.Keeps other appointment clerks up-to-date on all appointing protocols and guidelinesMaintain staffing to ensure appropriate line coverage; coordinate with MTF contract manager.Responsible for keeping Appointing Office Key Performance Indicators within the standards outlined in AFI 44-176 Access to the Care Continuum.Interfaces with clinical staff to ensure the appropriateness of appointment bookings.Acts as lead appointment clerk in the MTF, providing oversight of patient appointments made by all appointing clerks within the MTFAssists Group Practice Manager with review and revisions of appointment line protocols.Assist in creating follow-up appointments and taskers for patient follow-up visits and telephone consults.Enter accurate and concise information into telephone consults and appointments.Leads the appointment line staff in accordance with Access to MTF instruction.REQUIREMENTS:
Education. Associate of Science in Nursing Program from an approved National League of Nursing. Associate of Science if for an RN license; LPNs obtain a certificate and then take their LPN board exam.
License/certification. Current, active full, and unrestricted License to practice Nursing in accordance with State Board requirements. Nurse applicants must be current U.S. licensed Practical Nurses.
The license cannot be under investigation nor have any adverse action pending from a Nursing Sate Board or national licensing/certification agency.Experience: One year of clinical nursing experience within the last 3 years. Previous experience in Utilization Management is not required. Employment in the nursing field within the last 12 months is mandatory.
Must be a US Citizen.About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVEcertified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
Paid Federal HolidaysRobust Healthcare and Dental Insurance Options401a plan401k planPaid vacation and sick leaveContinuing education assistanceShort Term / Long Term Disability & Life InsuranceVeterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Read LessAdvance Office Clerk
Nellis AFB
AAI is actively recruiting an Advanced Office Clerk that will provides clerical/administrative support. Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements.
RESPONSIBILITIES:
General medical ethics, telephone etiquette, and excellent communication and customer service skills.English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.Ability to communicate effectively, both orally and in writingGeneral office administrative and clerical skills to perform receptionist duties and answer telephones.Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.Work Environment/Physical Requirements. The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.Basic Life Support (BLS) certifications using American Heart Association or American Red Cross guidelines. Members must present proof of current certification(s) through American Heart Association or American Red Cross is required.
REQUIREMENTS:
PERFORMANCE OUTCOMES:
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointment for patients. Make required updates.Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).Prepares reports regarding record statistics as necessary. Participates in records review as part of the facilitys quality assurance program and in accordance with accreditation standards.Retires medical records in accordance with regulatory procedures and guidelines.UNIQUE MILITARY HEALTH CARE COMPUTER SYSTEMS/PROCEDURES:
Armed Forces Health Longitudinal Technology Application (AHLTA).Composite Health Care Systems (CHCS) and/or MHS GENESIS 13.Defense Enrollment Eligibility Reporting System (DEERS).Military Filing System by sponsor social security number, terminal digit order, color-coded and blocked filing system.Contents of a military medical record, layout, sections, family member prefix designation, forms used in a MTF, and the medical record tracking procedures.About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous
improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business
(SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.
Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
Paid Federal HolidaysRobust Healthcare and Dental Insurance Options401a plan401k planPaid vacation and sick leaveContinuing education assistanceShort Term / Long Term Disability Life InsuranceVeterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Read Less