Job Description
As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate - PowerZone (Electronics) at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the electronics area to let them know you'll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledge
Additional Qualifications/Requirements:Strong interest in electronics products:Hand-Held DevicesConnected TechnologyTelevisionsVideo GamesExcellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills12 months Retail Electronic experience preferred12 months Retail experience preferred
Additional Qualifications/Requirements
THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 HOURS
ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.
EXAMPLE SCHEDULE:
SUN - OFF
MON - OFF
TUE - 0900 - 1800
WED - 0900 - 1800
THU - 0900 - 1800
FRI - 0900 - 1800
SAT - 0900 - 1800
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
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