Customer Service & Sales Support Representative
Apparel Manufacturing
We are seeking a friendly, professional, and detail-oriented Customer Service & Sales Support Representative to join our team at a growing clothing manufacturing company. This position is responsible for providing exceptional customer service while supporting our sales team and helping customers with product inquiries, orders, quotes, and account needs.
The ideal candidate is an excellent communicator who enjoys working with people, can manage multiple priorities, and has a strong attention to detail. Experience in apparel, clothing, manufacturing, wholesale, retail, or fashion is a plus.
Key Responsibilities
Respond to customer inquiries by phone, email, online chat, and other communication channels.Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services.Support the Sales team with preparing quotes, contracts, orders, credit memos, and other documentation.Follow up with customers and internal teams to ensure orders and customer requests are completed accurately and on time.Enter and maintain accurate customer, order, payment, and contact information.Open and maintain customer accounts and ensure records are complete and accurate.Identify customer needs and recommend appropriate products or solutions.Resolve customer concerns by understanding the issue, determining the cause, explaining available solutions, and following through to ensure resolution.Communicate with internal departments to resolve order, product, shipping, or service issues.Maintain accurate documentation and records of customer interactions and transactions.Process customer payments and handle confidential customer information appropriately.Maintain a professional, positive, and helpful attitude in every customer interaction.Support the Sales team with additional administrative and customer service responsibilities as needed.What We're Looking For
Previous experience in customer service, sales support, inside sales, or a similar role.A proven history of providing exceptional customer service.Excellent verbal and written communication skills.Professional, friendly, and confident telephone etiquette.Strong attention to detail and accuracy.Ability to manage multiple customers, orders, and priorities in a fast-paced environment.Strong problem-solving and decision-making skills.Ability to quickly build rapport and establish positive relationships with customers.Excellent organizational, documentation, and recordkeeping skills.Self-motivated and able to work independently while also contributing effectively to a team.Proficiency with Microsoft Office, including Word, Outlook, and Teams.Experience with apparel, clothing manufacturing, fashion, wholesale, retail, or related industries is a plus.Why Join Us?
You'll have the opportunity to work with a growing apparel manufacturing company where customer relationships, teamwork, attention to detail, and quality service matter. This is an excellent opportunity for someone who enjoys working with customers while also supporting sales and operations behind the scenes.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Customer Service & Sales Support Representative
Apparel Manufacturing
We are seeking a friendly, professional, and detail-oriented Customer Service & Sales Support Representative to join our team at a growing clothing manufacturing company. This position is responsible for providing exceptional customer service while supporting our sales team and helping customers with product inquiries, orders, quotes, and account needs.
The ideal candidate is an excellent communicator who enjoys working with people, can manage multiple priorities, and has a strong attention to detail. Experience in apparel, clothing, manufacturing, wholesale, retail, or fashion is a plus.
Key Responsibilities
Respond to customer inquiries by phone, email, online chat, and other communication channels.Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services.Support the Sales team with preparing quotes, contracts, orders, credit memos, and other documentation.Follow up with customers and internal teams to ensure orders and customer requests are completed accurately and on time.Enter and maintain accurate customer, order, payment, and contact information.Open and maintain customer accounts and ensure records are complete and accurate.Identify customer needs and recommend appropriate products or solutions.Resolve customer concerns by understanding the issue, determining the cause, explaining available solutions, and following through to ensure resolution.Communicate with internal departments to resolve order, product, shipping, or service issues.Maintain accurate documentation and records of customer interactions and transactions.Process customer payments and handle confidential customer information appropriately.Maintain a professional, positive, and helpful attitude in every customer interaction.Support the Sales team with additional administrative and customer service responsibilities as needed.What We're Looking For
Previous experience in customer service, sales support, inside sales, or a similar role.A proven history of providing exceptional customer service.Excellent verbal and written communication skills.Professional, friendly, and confident telephone etiquette.Strong attention to detail and accuracy.Ability to manage multiple customers, orders, and priorities in a fast-paced environment.Strong problem-solving and decision-making skills.Ability to quickly build rapport and establish positive relationships with customers.Excellent organizational, documentation, and recordkeeping skills.Self-motivated and able to work independently while also contributing effectively to a team.Proficiency with Microsoft Office, including Word, Outlook, and Teams.Experience with apparel, clothing manufacturing, fashion, wholesale, retail, or related industries is a plus.Why Join Us?
You'll have the opportunity to work with a growing apparel manufacturing company where customer relationships, teamwork, attention to detail, and quality service matter. This is an excellent opportunity for someone who enjoys working with customers while also supporting sales and operations behind the scenes.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
• Responsible for complying and leading team compliance of all safety policies and procedures.
• Ensure equipment runs effectively and monitor production line to ensure efficiency.
• Set up machines (calibration, cleaning, adjustments) to start production.
• Responsible for disassembling & cleaning of equipment as necessary for product changes.
• Responsible for developing the skill to control machine settings and make adjustments on production equipment to optimize performance.
• Feed raw materials or parts to automatic machines.
• Inspect final product to assess quality and improve machine settings. Inspects product to verify conformance to customer specifications, including proper application of ingredients/materials.
• Analyzes production problems and assists team members in solving them.
• Responsible for QA control procedures and activities such as weight control, metal detector inspections, etc.
• Communicate and notify any equipment abnormalities, following the 5 maintenance basics. (5S, leaks, lubrication, routing and re-tight).
• Suggests changes in working conditions and use of equipment to increase efficiency of department, line or team.
• Maintain records and prepare necessary reports.
• Follow plant good manufacturing practices (GMP’s).
• Operates auxiliary equipment associated with the operations of the machine including but not limited to weigh scales, conveyor systems, etc.
• Ensures that all work activities are performed with attention to the highest standards for quality, safety and compliance with all appropriate legal and food safety requirements and a focus on continuous improvement.
• Reports any unsafe or hazardous work conditions or safety-related issues to Management.
• Accomplishes all tasks as appropriately assigned or requested by Management.
\nCompany Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
· Comply with all safety processes and procedures.
· Inspects product to verify conformance to customer specifications, including proper application of ingredients/materials.
· Records all ingredients received and used during each shift.
Measure and blend ingredients according to batch sheet instructions and monitor blending process.· Operates auxiliary equipment associated with the operations of the machine including but not limited to weigh scales, conveyor systems, etc
· Ensures blender is maintained in a sanitary condition.
· Recommends measures to improve methods, equipment performance, and quality of product.
· Analyzes production problems and assists team members in solving them.
· Maintains process control paperwork
· Ensure test pieces are fed through metal detector per SOP frequency.
· Ability to make weight adjustments on filler/Control seal bar temperature / dwell time and pressure
· Ensure product is being fed through metal detector. Ensure test pieces are fed through metal detector per SOP frequency.
· Operates other packaging related equipment such as conveyors, tape machines, hand jacks, etc.
· Sets up and break down of machine(s). Correctly disassemble blender, sifter, cluster collector/Clean and sanitize equipment and work area.
· Obtain all required paperwork for shift (e.g, scale verification, batch blend, time blend)
· Train all new employees and general laborers on duties needed to maintain line.
· Ensures that all work activities are performed with attention to the highest standards for quality, safety and compliance with all appropriate legal and food safety requirements and a focus on continuous improvement.
· Reports any unsafe or hazardous work conditions or safety-related issues to Management.
· Perform general labor duties assigned, and other duties assigned by management.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
· Support a culture of safe production and safe work practices.
· Ensure there is enough material to run the entire shift, and that all materials are recorded.
· Verify item/quantity allocated /quantity remaining is correct on job tickets.
· Assess your labor at the beginning of the shift to ensure ability to run efficiently.
· Ensure all employees on the line can perform each task assigned.
· Cross train all employees on all tasks in each room and ensure proper rotations every 2 hours.
· Work with Floor Production Leads to coach and counsel employees on performance per assigned task.
· Oversee the functionality of the metal detector, including training and testing.
· Verify the quality conditions of all end products to ensure compliance with product specifications.
· Verify and document units required per hour and percentages and that all paperwork is filled out entirely at the scheduled times.
· Utilize Redzone for the required line checks per order and enter appropriate downtime categories.
· Ensures that all work activities are performed with attention to the highest standards for quality, safety and compliance with all appropriate legal and food safety requirements and a focus on continuous improvement.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Position Overview
We are seeking an experienced Desktop Support Technician with hands-on networking knowledge to provide onsite technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and meeting established Service Level Agreements (SLAs).
Key Responsibilities
Provide onsite technical support to end users, ensuring timely resolution of incidents and service requests within SLA guidelines.Troubleshoot and resolve hardware, software, operating system, and peripheral issues.Diagnose recurring technical problems and implement proactive solutions to reduce future incidents.Assist users with connecting to corporate LAN/WAN networks, printers, file services, and wireless connectivity.Install, configure, upgrade, and maintain desktops, laptops, monitors, docking stations, and other end-user computing (EUC) devices.Support and repair mobile devices, including setup, configuration, and troubleshooting.Perform software installations, upgrades, migrations, and break/fix support.Configure, install, and troubleshoot network printers and scanners, including TCP/IP connectivity, IP addressing, print queues, and device configuration.Provide warranty and break/fix support for desktops, laptops, printers, scanners, and related equipment.Deliver white-glove/VIP support for executive users and specialized equipment.Create, modify, and remove printer configurations based on business requests.Maintain accurate documentation of incidents, service requests, and resolutions using the ticketing system.Communicate technical information clearly to both technical and non-technical users.Collaborate with internal teams, including sales, operations, and branch personnel, to ensure customer satisfaction.Perform deskside support and other technical duties as assigned.Qualifications
3+ years of desktop support or end-user computing experience.Experience supporting Windows 10 and Windows 11 environments.Knowledge of Windows deployment and imaging tools, including SCCM and Microsoft Deployment Toolkit (MDT).Experience deploying and migrating Windows operating systems in enterprise environments.Knowledge of data backup and recovery tools.Experience configuring hardware, software, and peripheral devices.Basic networking knowledge, including TCP/IP, LAN/WAN connectivity, and printer networking.Strong troubleshooting, communication, and customer service skills.\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Join Our Growing Team as an Experienced Overhead Crane Technician
We are seeking a skilled and dependable Overhead Crane Technician to join our team and support the installation, inspection, maintenance, and repair of industrial overhead crane systems. This is a hands-on position for a safety-focused technician who takes pride in troubleshooting complex equipment, solving problems in the field, and keeping critical lifting systems operating safely and efficiently.
The ideal candidate has strong mechanical and electrical troubleshooting experience, understands crane safety standards, and is comfortable working independently at customer job sites. If you have experience with overhead bridge cranes, hoists, motors, controls, and industrial equipment maintenance, we want to hear from you.
What We Offer
Competitive pay based on experience and technical qualificationsCompany service truck for field workCompany-provided phone and credit cardUniform shirts and professional work appearancePaid on-the-job training and continued skills developmentMedical insurance through a major healthcare providerCompany-paid dental, vision, and life insuranceRetirement plan with company matchPaid time off and paid holidaysA safe, respectful, and supportive work environmentOpportunity to grow with an expanding companyKey Responsibilities
Install, dismantle, assemble, and service overhead bridge cranes, gantry cranes, hoists, and related lifting equipmentPerform scheduled preventive maintenance inspections to identify equipment wear, defects, and potential safety concernsDiagnose and repair mechanical, electrical, and structural crane system issuesTroubleshoot motors, controls, wiring, brakes, gearboxes, limit switches, and drive systemsReplace defective components and complete repairs to restore safe equipment operationPerform load testing, inspections, calibrations, and safety checks in accordance with OSHA, ASME, CMAA, ANSI, and company requirementsRead and interpret electrical schematics, mechanical drawings, manuals, and service documentationComplete accurate service reports, inspection records, and maintenance documentationCommunicate professionally with customers, engineers, safety personnel, and operations teamsProvide equipment guidance and operator training when neededStay current with crane technology, industry standards, and best maintenance practicesRequired Qualifications
Minimum 5 years of experience working on overhead cranes, hoists, industrial equipment, or similar mechanical/electrical systems preferredStrong mechanical troubleshooting skills and electrical diagnostic abilitiesExperience working with 230/460V AC systems, motors, controls, and industrial electrical componentsAbility to troubleshoot and repair mechanical drive systems, brakes, gear reducers, and crane componentsAbility to read electrical schematics, blueprints, and technical manualsWorking knowledge of OSHA, ASME, ANSI, and crane safety requirementsStrong attention to detail and commitment to workplace safetyAbility to work independently while maintaining excellent communication with customers and team membersHigh school diploma or equivalent required; technical training, trade school, or industry certifications preferredOSHA 10/30 certification is a plusPhysical Requirements & Work Environment
Must be able to perform physical work in industrial environmentsAbility to work at heights, on elevated platforms, and in confined areasAbility to lift, carry, and handle tools and equipment required for service workWork may involve exposure to heavy machinery, noise, and active industrial facilitiesMust provide basic hand toolsTravel to customer job sites and occasional weekend work may be requiredIdeal Candidates May Have Experience As:
Overhead Crane TechnicianCrane Service TechnicianHoist TechnicianIndustrial Maintenance TechnicianElectrical Maintenance TechnicianMillwrightField Service TechnicianIndustrial Equipment TechnicianIf you are an experienced technician who enjoys solving problems, working with advanced industrial equipment, and being part of a team that values safety and quality, we encourage you to apply.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Join Our Growing Team as an Experienced Overhead Crane Technician
We are seeking a skilled and dependable Overhead Crane Technician to join our team and support the installation, inspection, maintenance, and repair of industrial overhead crane systems. This is a hands-on position for a safety-focused technician who takes pride in troubleshooting complex equipment, solving problems in the field, and keeping critical lifting systems operating safely and efficiently.
The ideal candidate has strong mechanical and electrical troubleshooting experience, understands crane safety standards, and is comfortable working independently at customer job sites. If you have experience with overhead bridge cranes, hoists, motors, controls, and industrial equipment maintenance, we want to hear from you.
What We Offer
Competitive pay based on experience and technical qualificationsCompany service truck for field workCompany-provided phone and credit cardUniform shirts and professional work appearancePaid on-the-job training and continued skills developmentMedical insurance through a major healthcare providerCompany-paid dental, vision, and life insuranceRetirement plan with company matchPaid time off and paid holidaysA safe, respectful, and supportive work environmentOpportunity to grow with an expanding companyKey Responsibilities
Install, dismantle, assemble, and service overhead bridge cranes, gantry cranes, hoists, and related lifting equipmentPerform scheduled preventive maintenance inspections to identify equipment wear, defects, and potential safety concernsDiagnose and repair mechanical, electrical, and structural crane system issuesTroubleshoot motors, controls, wiring, brakes, gearboxes, limit switches, and drive systemsReplace defective components and complete repairs to restore safe equipment operationPerform load testing, inspections, calibrations, and safety checks in accordance with OSHA, ASME, CMAA, ANSI, and company requirementsRead and interpret electrical schematics, mechanical drawings, manuals, and service documentationComplete accurate service reports, inspection records, and maintenance documentationCommunicate professionally with customers, engineers, safety personnel, and operations teamsProvide equipment guidance and operator training when neededStay current with crane technology, industry standards, and best maintenance practicesRequired Qualifications
Minimum 5 years of experience working on overhead cranes, hoists, industrial equipment, or similar mechanical/electrical systems preferredStrong mechanical troubleshooting skills and electrical diagnostic abilitiesExperience working with 230/460V AC systems, motors, controls, and industrial electrical componentsAbility to troubleshoot and repair mechanical drive systems, brakes, gear reducers, and crane componentsAbility to read electrical schematics, blueprints, and technical manualsWorking knowledge of OSHA, ASME, ANSI, and crane safety requirementsStrong attention to detail and commitment to workplace safetyAbility to work independently while maintaining excellent communication with customers and team membersHigh school diploma or equivalent required; technical training, trade school, or industry certifications preferredOSHA 10/30 certification is a plusPhysical Requirements & Work Environment
Must be able to perform physical work in industrial environmentsAbility to work at heights, on elevated platforms, and in confined areasAbility to lift, carry, and handle tools and equipment required for service workWork may involve exposure to heavy machinery, noise, and active industrial facilitiesMust provide basic hand toolsTravel to customer job sites and occasional weekend work may be requiredIdeal Candidates May Have Experience As:
Overhead Crane TechnicianCrane Service TechnicianHoist TechnicianIndustrial Maintenance TechnicianElectrical Maintenance TechnicianMillwrightField Service TechnicianIndustrial Equipment TechnicianIf you are an experienced technician who enjoys solving problems, working with advanced industrial equipment, and being part of a team that values safety and quality, we encourage you to apply.
\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Join Our Growing Team as an Experienced Overhead Crane Technician
We are seeking a skilled and dependable Overhead Crane Technician to join our team and support the installation, inspection, maintenance, and repair of industrial overhead crane systems. This is a hands-on position for a safety-focused technician who takes pride in troubleshooting complex equipment, solving problems in the field, and keeping critical lifting systems operating safely and efficiently.
The ideal candidate has strong mechanical and electrical troubleshooting experience, understands crane safety standards, and is comfortable working independently at customer job sites. If you have experience with overhead bridge cranes, hoists, motors, controls, and industrial equipment maintenance, we want to hear from you.
What We Offer
Competitive pay based on experience and technical qualificationsCompany service truck for field workCompany-provided phone and credit cardUniform shirts and professional work appearancePaid on-the-job training and continued skills developmentMedical insurance through a major healthcare providerCompany-paid dental, vision, and life insuranceRetirement plan with company matchPaid time off and paid holidaysA safe, respectful, and supportive work environmentOpportunity to grow with an expanding companyKey Responsibilities
Install, dismantle, assemble, and service overhead bridge cranes, gantry cranes, hoists, and related lifting equipmentPerform scheduled preventive maintenance inspections to identify equipment wear, defects, and potential safety concernsDiagnose and repair mechanical, electrical, and structural crane system issuesTroubleshoot motors, controls, wiring, brakes, gearboxes, limit switches, and drive systemsReplace defective components and complete repairs to restore safe equipment operationPerform load testing, inspections, calibrations, and safety checks in accordance with OSHA, ASME, CMAA, ANSI, and company requirementsRead and interpret electrical schematics, mechanical drawings, manuals, and service documentationComplete accurate service reports, inspection records, and maintenance documentationCommunicate professionally with customers, engineers, safety personnel, and operations teamsProvide equipment guidance and operator training when neededStay current with crane technology, industry standards, and best maintenance practicesRequired Qualifications
Minimum 5 years of experience working on overhead cranes, hoists, industrial equipment, or similar mechanical/electrical systems preferredStrong mechanical troubleshooting skills and electrical diagnostic abilitiesExperience working with 230/460V AC systems, motors, controls, and industrial electrical componentsAbility to troubleshoot and repair mechanical drive systems, brakes, gear reducers, and crane componentsAbility to read electrical schematics, blueprints, and technical manualsWorking knowledge of OSHA, ASME, ANSI, and crane safety requirementsStrong attention to detail and commitment to workplace safetyAbility to work independently while maintaining excellent communication with customers and team membersHigh school diploma or equivalent required; technical training, trade school, or industry certifications preferredOSHA 10/30 certification is a plusPhysical Requirements & Work Environment
Must be able to perform physical work in industrial environmentsAbility to work at heights, on elevated platforms, and in confined areasAbility to lift, carry, and handle tools and equipment required for service workWork may involve exposure to heavy machinery, noise, and active industrial facilitiesMust provide basic hand toolsTravel to customer job sites and occasional weekend work may be requiredIdeal Candidates May Have Experience As:
Overhead Crane TechnicianCrane Service TechnicianHoist TechnicianIndustrial Maintenance TechnicianElectrical Maintenance TechnicianMillwrightField Service TechnicianIndustrial Equipment TechnicianIf you are an experienced technician who enjoys solving problems, working with advanced industrial equipment, and being part of a team that values safety and quality, we encourage you to apply.
\nCompany Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Job description:
Job description
Audio Visual Technician Responsibilities:
Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.Developing good relationships with clients to keep production moving and to help out production or event coordinators.Running tests on videos, audio, and signals and troubleshooting any problems that arise.Meeting clients' standards by handling equipment malfunctions and executing a flawless event.Disassembling equipment, wiring, and support tools in a safe manner.Performing inventory management on equipment, wiring, and accessories.Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.Generating expense reports for management.Audio Visual Technician Requirements:
An associate's or bachelor's degree in audio visual technology or a related field.In-depth working knowledge of camera and lighting techniques.Strong working knowledge of audiovisual editing equipment and software.Excellent computer and troubleshooting skills.Creativity, attention to detail, and flexibility.Strong communication, customer service, and organizational skills.The ability to sit or stand for long periods of time.Physical fitness to transport and set up heavy equipment.Good hearing and eyesight.\nCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
